The Fragrance Shop Reviews

1.5 Rating 191 Reviews

13 %

of reviewers recommend The Fragrance Shop

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1.5

Based on 191 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Customer Service

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I received an email showing my details (name, address, telephone number) stating that I had paid £15 as membership to join The Fragrance Shop Family. I contacted their customer services and it was confirmed. At this point, I had never 'subscribed' nor paid any money to this. A manager had to be consulted with very little information to share other that it had been "pre-paid". I asked about method of payment worried that my details had been stolen. They could offer no details but agreed to cancel/refund and send confirmation that day. I received no email and, having checked my accounts, no debit had taken place. I wonder if this was some sort marketing campaign? Has anyone else experienced anything like this?

Helpful Report

Asked by L A Scott (2 years ago)

Why I have fake perfume I paid 210 pounds for fake perfume

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Asked by Bianca (3 years ago)

Why don’t you give out free samples to customers who have spent a lot of money with you? When I asked the sales assistant she said that no samples of perfumes were ever sent to them to give out to customers. I must tell you that the two assistants who served me were very informative and very obliging. This was at the Intu centre in Derby. Their names are Minnie and Hunesa, and they deserve to be congratulated on their selling techniques.

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Asked by Mrs jennifer Ruth West (5 years ago)