The Fragrance Shop Reviews

1.4 Rating 293 Reviews

10 %

of reviewers recommend The Fragrance Shop

Company Reviews

Questions

Metrics

1.4

Based on 293 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How does The Fragrance Shop deliver?

Helpful Report

(3 weeks ago)

The Fragrance Shop delivers items by Courier and Postal Service.

Helpful Report

(3 weeks ago)

57.14%

Industry Average

“ They said they were ‘investigating’ with the delivery company. ”

- Rach

“ They can't control them delivery. ”

- Gunars

“ On the day the delivery was due I didn't receive an update from Royal mail or The Fragrance Shop, I left it a couple of days knowing that Royal Mail are having difficulties getting parcels and post out in my area. ”

- Lainey Clarke

The Fragrance Shop Reviews

Delivery - Average