The Fragrance Shop Reviews

1.4 Rating 275 Reviews

11 %

of reviewers recommend The Fragrance Shop

Company Reviews

Questions

Metrics

1.4

Based on 275 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

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Customer Service

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How does The Fragrance Shop deliver?

Helpful Report

(1 day ago)

The Fragrance Shop delivers items by Courier and Postal Service.

Helpful Report

(1 day ago)

80.00%

Industry Average

“ Prompt delivery and reasonably priced perfume. ”

- Mr Flintoft

“ Excellent customer Service, quick delivery and the bonus of receiving free samples with my purchase. ”

- Anonymous

“ Excellent online service. Delivery (especially over Christmas) exceptional. As an added bonus not only did they offer online discount offers but I received free gifts and samples of other products with my order. Great value, super service. Very customer focused. ”

- Philip Lunt

The Fragrance Shop Reviews

Delivery - Fast