The Fragrance Shop Reviews

1.5 Rating 192 Reviews

13 %

of reviewers recommend The Fragrance Shop

Company Reviews

Questions

Metrics

1.5

Based on 192 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Customer Service

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How does The Fragrance Shop deliver?

Helpful Report

(1 week ago)

The Fragrance Shop delivers items by Courier and Postal Service.

Helpful Report

(1 week ago)

100.00%

Industry Average

“ Excellent customer Service, quick delivery and the bonus of receiving free samples with my purchase. ”

- Anonymous

“ Excellent online service. Delivery (especially over Christmas) exceptional. As an added bonus not only did they offer online discount offers but I received free gifts and samples of other products with my order. Great value, super service. Very customer focused. ”

- Philip Lunt

“ The items were on sale so good price but delivery was very slow. ”

- SIPAN

The Fragrance Shop Reviews

Delivery - Fast