The Fragrance Shop Reviews

“ I order a bottle of house or vision fortitude with a free bag to my office address in Spain on the 1st of October, I have received no news from the courier, the 12 pound delivery I paid is not tracked so I can't see where it is. ”

“ 10 business days have elapsed, and I have not received any information regarding why my delivery is late or when the closest delivery date would be. ”

“ But been a week and no delivery, and worse the tracker can't even trace the order. ”

“ They said they were ‘investigating’ with the delivery company. ”

“ They can't control them delivery. ”

“ On the day the delivery was due I didn't receive an update from Royal mail or The Fragrance Shop, I left it a couple of days knowing that Royal Mail are having difficulties getting parcels and post out in my area. ”

“ 98 Order total (excluding delivery): £7. ”

“ I attached photos of postage receipt and delivery receipt. ”

“ Absolutely awful service!!! Joined the membership ordered 3 weeks ago next day delivery still not received order, lied to by customer service over and over again raised a complaint was told within 72 hours someone would contact me with a resolution a week later and still not heard a thing from them and now they are ignoring my emails!!! I am taking legal action. ”

“ Do not ever purchase anything from this company - they have polite, but useless customer service. I paid for a next day delivery which took three weeks. Two months later and ten emails, the refund which they acknowledge I am entitled too, has just not happened ”