The Fragrance Shop Reviews

1.4 Rating 275 Reviews

11 %

of reviewers recommend The Fragrance Shop

Company Reviews

Questions

Metrics

1.4

Based on 275 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How quickly does The Fragrance Shop resolve customer queries?

Helpful Report

(1 day ago)

Greater than 61% of reviewers feedback is The Fragrance Shop takes over a week to resolve customer queries.

Helpful Report

(1 day ago)

55.77%

Industry Average

“ Raised the issue with customer service, but only received an automated reply and nothing beyond. ”

- Anonymous

“ Do not sign up for scent addict. From start to finish I have had nothing but problems. Received an email saying I could change my month, but then couldn’t. Customer service was shocking so ended up with same one as last month. Then I received the wrong perfume another month, customer service again absolutely rubbish. Got no where then got ignored! ”

- Zara

“ ** The customer service is beyond frustrating—**they don’t read emails properly, promise call-backs that never happen, and close cases without actually addressing the problem. ”

- Natasha

The Fragrance Shop Reviews

Customer Service - Average