The Fragrance Shop Reviews

1.5 Rating 214 Reviews

12 %

of reviewers recommend The Fragrance Shop

Company Reviews

Questions

Metrics

1.5

Based on 214 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How quickly does The Fragrance Shop resolve customer queries?

Helpful Report

(1 week ago)

Greater than 59% of reviewers feedback is The Fragrance Shop takes over a week to resolve customer queries.

Helpful Report

(1 week ago)

54.17%

Industry Average

“ This company is beyond terrible, the epitome of incompetence. Words fail to convey the depths of my frustration with their abysmal service. Avoid them like the plague, unless you enjoy burning your nerves and receiving nothing in return. They are nothing but scammers, liars, and masters of wasting time. ”

- Andy

“ Absolutely awful company and customer service is non existent. ”

- M Little

“ I firstly contacted The Fragrance Shop at their Cape town customer service team and was floored by the rudeness of their staff and that continued every time I called them to ask where my parcel was. ”

- Lainey Clarke

The Fragrance Shop Reviews

Customer Service - Average