The Fragrance Shop Reviews

1.4 Rating 289 Reviews

10 %

of reviewers recommend The Fragrance Shop

Company Reviews

Questions

Metrics

1.4

Based on 289 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How quickly does The Fragrance Shop resolve customer queries?

Helpful Report

(2 weeks ago)

Greater than 62% of reviewers feedback is The Fragrance Shop takes over a week to resolve customer queries.

Helpful Report

(2 weeks ago)

56.90%

Industry Average

“ They are the worst customer service!!! I have missing item which is the expensive in the order. And not resolved ever!! Wasted money on you cheaters and thief!!! ”

- Anonymous

“ Horrendous customer service repeatedly asked to cancel my subscription but they continue to take money from my account and will not refund it. The only way I could stop this was by cancelling my bank card which was advised by my bank as they had issues with scentaddict before. Do not sign up to this! ”

- Anonymous

“ Contacted customer service and they asked for proof of all packaging & the perfume. ”

- Jackie

The Fragrance Shop Reviews

Customer Service - Average