The Fragrance Shop Reviews

1.4 Rating 275 Reviews

11 %

of reviewers recommend The Fragrance Shop

Company Reviews

Questions

Metrics

1.4

Based on 275 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

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Returns

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Customer Service

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How do I contact The Fragrance Shop?

Helpful Report

(1 day ago)

You can contact The Fragrance Shop by Live Chat, Telephone and Email.

Helpful Report

(1 day ago)

55.77%

Industry Average

“ I've been a customer for years and am utterly appalled with their service when something goes wrong on their end. ”

- Anonymous

“ If I could give no stars I would. The customer service is appalling and they do not help when there are any issues. I had a problem and emailed about it only to be deliberately sent around in circles for ages and lose my money. It was an absolute waste of time and my money was just taken with nothing to show for it. They sent me a loose bottle and couldn’t care less! ”

- Claire

“ If I could give zero stars I would. I never received last months subscription. I haven’t received this month. Customer service are appalling. They don’t help. Don’t offer any solutions. Take ages to respond. Keep away from this subscription and save your money. ”

- Helen Challand

The Fragrance Shop Reviews

Customer Service - Average