The Fragrance Shop Reviews

1.5 Rating 215 Reviews

12 %

of reviewers recommend The Fragrance Shop

Company Reviews

Questions

Metrics

1.5

Based on 215 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How do I contact The Fragrance Shop?

Helpful Report

(3 weeks ago)

You can contact The Fragrance Shop by Live Chat, Telephone and Email.

Helpful Report

(3 weeks ago)

57.69%

Industry Average

“ Customer service is absolutely terrible. I would give it no stars if I could!!! ”

- Alice Neary

“ They are not looking at the bigger picture and they need to completely restructure their customer service and senior management teams to fully thrive and be a trust worthy company. ”

- Tom

“ Unauthorised Charge - Disgusting Customer Service I have never been more appalled by the customer service of any company. ”

- Bryan G

The Fragrance Shop Reviews

Customer Service - Average