“
Not personally experienced an interaction with customer service, as luckily, each transaction has been very straightforward.
”
posted 4 months ago
- Anonymous
“
i just rang to cancel mine and it was super easy and the lady was very nice :) i did find they didnt answer after a certain time as the message said "our customer service team has gone home for the day" so after 5pm i think?? which is fair enough.
”
posted 3 years ago
- meghan
“
Fabulous new store customer service given by every member of staff at livat centre Hammersmith
It's great to have a fragrance experience on the doorstep..
”
posted 3 years ago
- Stevie
“
The Fareham branch are so helpful and friendly. They give exceptional service and go above & beyond. If you was to see customer serve in operation visit them
”
posted 3 years ago
- Wilkinson
“
I have ordered from The Fragrance Shop twice recently. Their website is first class and is equally matched by their customer service. All products are competitively priced and you have a choice of courier. Other retailers, namely Boots, will lose business as they do not offer a service to match. Iwould hesitate to recommend.
”
posted 5 years ago
- Margaret Thomson
“
Excellent customer Service, quick delivery and the bonus of receiving free samples with my purchase.
”
posted 8 years ago
- Anonymous
“
there was an issue with my 10% off discount code. the manager in store dealt with it and managed to get me the 10% and another voucher for money off for the inconvenience. good service
”
posted 8 years ago
- sian terry
“
Excellent online service. Delivery (especially over Christmas) exceptional. As an added bonus not only did they offer online discount offers but I received free gifts and samples of other products with my order. Great value, super service. Very customer focused.
”
posted 8 years ago
- Philip Lunt
“
Again easy to use good special offers and pictures to accompany very fast and efficient service
”
posted 8 years ago
- phillip suddaby
“
Purchase goods delivery was fantastic great service fab offers
”
posted 8 years ago
- Sian Witts
