The Fragrance Shop Reviews

“ Absolutely abysmal customer service. Avoid! ”

“ Customer service is extremely disappointing. There’s essentially none available on weekends — calls go unanswered, the live chat is ignored, and emails aren’t responded to. The shop itself is fine if everything goes smoothly, but as soon as there’s an issue (like receiving the wrong item), you’re completely ignored. For such a large company, this level of service is unacceptable. It really needs to do better. ”

“ The lack of transparency and basic customer service is unacceptable. ”

“ I placed an order well over a month ago and it has still not been delivered i have sent many emails the first couple they replied and told me some old rope about it being in the warehouse and it was going to be sent the next day which was not true now they don't even bother replying I just get a automated message first time I've used this company what a terrible company no customer service and no idea how to deliver a Order i really am at my whitsend to knowing what to do I suppose I will just have to send another email how can this company still work when there's so many people who have the same problem ”

“ The customer service is appalling, and so is the delivery service too. ”

“ Bad service!! Ordered 2 high boss gift sets and only got 1 waited over 3 weeks for another one or even a refund and im still waiting!! Customers serviceon the phone is awful!! Just fob u off with lies!!! Won't be buying from here again!! ”

“ They are the worst customer service!!! I have missing item which is the expensive in the order. And not resolved ever!! Wasted money on you cheaters and thief!!! ”

“ Horrendous customer service repeatedly asked to cancel my subscription but they continue to take money from my account and will not refund it. The only way I could stop this was by cancelling my bank card which was advised by my bank as they had issues with scentaddict before. Do not sign up to this! ”

“ Contacted customer service and they asked for proof of all packaging & the perfume. ”

“ As for the "customer service", forget it. ”