The Fragrance Shop Reviews

“ Contacted customer service and they asked for proof of all packaging & the perfume. ”

“ As for the "customer service", forget it. ”

“ Terrible customer service. Order not arrived and no help at all from this company. Much better similar services available for the same products so do not waste your money on this one. ”

“ I've been a customer for years and am utterly appalled with their service when something goes wrong on their end. ”

“ If I could give no stars I would. The customer service is appalling and they do not help when there are any issues. I had a problem and emailed about it only to be deliberately sent around in circles for ages and lose my money. It was an absolute waste of time and my money was just taken with nothing to show for it. They sent me a loose bottle and couldn’t care less! ”

“ If I could give zero stars I would. I never received last months subscription. I haven’t received this month. Customer service are appalling. They don’t help. Don’t offer any solutions. Take ages to respond. Keep away from this subscription and save your money. ”

“ Raised the issue with customer service, but only received an automated reply and nothing beyond. ”

“ Do not sign up for scent addict. From start to finish I have had nothing but problems. Received an email saying I could change my month, but then couldn’t. Customer service was shocking so ended up with same one as last month. Then I received the wrong perfume another month, customer service again absolutely rubbish. Got no where then got ignored! ”

“ ** The customer service is beyond frustrating—**they don’t read emails properly, promise call-backs that never happen, and close cases without actually addressing the problem. ”

“ Customer service is absolutely terrible. I would give it no stars if I could!!! ”