The Fragrance Shop Reviews

1.4 Rating 293 Reviews

10 %

of reviewers recommend The Fragrance Shop

Company Reviews

Questions

Metrics

1.4

Based on 293 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How long does The Fragrance Shop take to deliver?

Helpful Report

(3 weeks ago)

The Fragrance Shop normally delivers within 5 Days.

Helpful Report

(3 weeks ago)

57.14%

Industry Average

“ 98 Order total (excluding delivery): £7. ”

- Aks

“ I attached photos of postage receipt and delivery receipt. ”

- Anonymous

“ Absolutely awful service!!! Joined the membership ordered 3 weeks ago next day delivery still not received order, lied to by customer service over and over again raised a complaint was told within 72 hours someone would contact me with a resolution a week later and still not heard a thing from them and now they are ignoring my emails!!! I am taking legal action. ”

- Disappointed customer

The Fragrance Shop Reviews

Delivery - Average