The Fragrance Shop Reviews

1.4 Rating 293 Reviews

10 %

of reviewers recommend The Fragrance Shop

Company Reviews

Questions

Metrics

1.4

Based on 293 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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Does The Fragrance Shop deliver on time?

Helpful Report

(3 weeks ago)

Greater than 35% of reviewers feedback is The Fragrance Shop normally delivers on time.

Helpful Report

(3 weeks ago)

57.14%

Industry Average

“ Do not ever purchase anything from this company - they have polite, but useless customer service. I paid for a next day delivery which took three weeks. Two months later and ten emails, the refund which they acknowledge I am entitled too, has just not happened ”

- Anonymous

The Fragrance Shop Reviews

Delivery - Average