“Scentaddict subscription been great for the last year until this month, when they totally ignored my 'wish list' and just sent me the same fragrance as last month. Refused to accept fault, called me a liar, refused to refund and now want me to return unopened and at my own cost! Appalling customer service. Won't accept subscription cancellation by email, asking me to call to do this. DON'T TOUCH THIS COMPANY!!!!!”
“Good evening guys, I am very upset. I placed and order on January 13th
2023 for a Mancera Velvet Vanilla Perfum with fragranceshop.com, on January 16, received a fake email saying the perfume has been shipped with a fake tracking number. that package never shipped. I email them January 20, 2023 asking why the tracking is not moving? no response, then I got another email on january 22nd saying another tracking number provided. at this point i knew they are playing a stupid joke, why send another tracking number when you said you ship the perfume since January 16th? I emailed them asking for my money, then on January 23rd, I received a fake email saying sorry your package is lost in the mail, please fill out a lost claim, we will investigate then make a decision. that package was never shipped, that person took my money. everybody has problem with them. this website created a fake pictures of expensive perfumes, saying you'll get a discount, when place an order they take your money, sending you empty bottles, broken glasses, on empty box with nothing in it, then saying sorry i can't give you a refund because you used the product. Those people need to be put in jail for fraud.”
“They make it almost impossible to cancel. I emailed and tried cancel but was told i need to call, which I've tried but just sat in a long queue on the phone and no answer.”
“This is an appalling company clearly ripping off customers left, right and centre given the reviews. Ordered goods 2.5 months ago and still not received goods or a refund. I have reported them to Trading Standards. Their customer service just sends out standard responses with no solutions or willingness to help. Waiting times on the phone are 1.5 - 2 hours so there are clearly a lot of unhappy customers. DO NOT ORDER FROM THESE COWBOYS AND GO ELSEWHERE!!”
“I bought a 6 month subscrtiption for my wife's birthday. When she entered the voucher code, we didn't get an error but it didn't add any credits to her account. We have been trying to get them to fix the issue but so far there has been no resolution. I phoned up to cancel the subscription but I was told that as it was a voucher it couldn't be refunded.
Every time we call we are in a queue for between 1 and 2 hours depending on the time of day and the person at the other end isn't a specialist about scentaddict, they are general agents who deal with everything from sales and orders from "The fragrence Shop" to online subscriptions. I asked to speak to a manager but have been told it would take up to 72 hours!
No product for £66, no sign of a refund and no sign of a resolution. Buyer beware!”
“DO NOT SIGN UP FOR SCENT ADDICT!
TF shop has awful customer service. They activley make it difficult to cancel your subscription. You can only call them which is ridiculous and does not cover those who are unable to communicate verbally. It is horrendous service.
Be prepared to dedicate time and effort for something that should be an incredibly simple cancellation process but its anything but.
They continued to take payments from my account after 7 emails asking in different ways to cancel my subscription. Only once was i asked via email for my details and the reason for cancellation which i wrongly assumed meant my request would be upheld but NO! Instead the reply was a copy and paste job from the website asking me to call even though i have been very clear in my reasons as to why i could not call. The level of stupidty and greed displayed by TFS and its customer service team is unreal.
**DO NOT SIGN UP FOR SCENT ADDICT.**
**DO NOT USE THE FRAGRANCE SHOP. **
**USE ALTERNATIVE RETAILERS WHO RESPECT, SUPPORT AND RESOLVE THEIR CUSTOMER QUERIES.**”
“WARNING stay away and save your money! The customer service is awful and I spent over 1 hour to cancel my subscription! The Fragrance Shop staff said the customer service is awful and they absolutely hate contacting them! That sums it up!
Had enough of getting generic emails on wrong orders over the last 3 months and still has not been resolved!”
“Refused a refund even tho the courier company accepted full responsibility this has been going on since 3/12/22 and they ignore emails and make it very difficult to get refunded or the items replaced the customer services are shocking”
“First order received fine
2 subsequent deliveries never appeared
Customer service say they delivered
Always someone home and they definitely haven’t been
Waste of 24 pounds
Trying to cancel subscription now
Don’t waste your money”
“I have sent copius amounts of emails to this company regarding the wrong item being sent to my address. No reply from an actual person just automated messages. Iv read all the complaints about The Fragrance Shop and i wish i had read these comments before ordering. As i wouldnt have ordered. I will also be giving people advice not to order from this company. Absolutely disgusting customer service. And there is no point replying to my comment on here, anyone from The Fragrance Shop as you did this last time, i followed your guidance and yet again no reply from anyone!”
“Terrible have to constantly chase missing orders and they also send the wrong ones. Emailing to complain is also very unhelpful. When the orders are missing you have to wait 10 working days for them to issue a new one and by that point you are nearly on your next month its a shame the service isn’t better as I actually like receiving a new scent every month ( when they actually arrive )”
“If u have purchased an advent calendar this year check the contents ASAP if you do not have pink Versace in the 1st December box then u have been scammed by the fragrance shop , they have been selling last years calendars as this years they did this 2 me so check your calendars good luck all”
“THIS IS SUCH A TERRIBLE COMPANY IT MUST BE GETTING TO THE THEIFS BECAUSE THEY HAVE STOPPED ME COMMENTING ON MY OTHER FACEBOOK ACCOUNT AND TOOK MY COMMENTS DOWN ASWELL THEY ARE NOTHING BUT THEIFS...THEY TOOK 201.39 OUT OF MY BACK FOR NO REASON AT ALL NEARLY 2 MONTHS AGO AND I STILL CANT GET IT BACK OFF THEM 200 QUID IS A LOT OF MONEY BUT THEY DONT SEEM TO SEE IT THE POLICE HAVE BEEN IMFORMED AND MY BANK IS TRYING THERE BEST TO GET IT BACK BUT I TELL YOU NOW KEEP WELL AWAY FROM THEM AND IF YOU BLOCK THIS ACCOUNT I WILL MAKE ANOTHER TWO CAN PLAY AT THIS GAME....... DO NOT BOTHER WITH THEM......”
“Worst company ever they say on website that you can pick your scents for the month and I did just that yet they sent me a completely different one than I picked. Then emailed to cancel and they said that you have to phone to cancel. Waste of time and money never again”
“Terrible service. I didn’t get the colour atomiser that I ordered- said it was out of stock - didn’t offer me an alternative choice, they just sent me a black one. I didn’t want black & asked for an exchange - they refused. Very disappointed & would definitely not recommend”
“Waiting for a refund as never had an account with them my only mistake was i bought something for the shop and a year later they take money from me,even after i emailed them to say no i do not want to be a member.
Stay away from this company and the customer service is no service at all
BE WARNED THEY RIP YOU OFF”
“Terrible company to deal with they took our money twice the second time they took it was two weeks later out of the blue 201.39 and that was the 10th September and still havnt got it back Customer Service on the phone and messages are unreal its like talking to Mr bean just beware DO NOT BOTHER WITH THEM THEY ARE USELESS....its gone on long enough I've never none anything like this ive supplied all the information and still nothing this is theft now so I'm contacting the police”
