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The Fragrance Shop Reviews

1.4 Rating 301 Reviews
10 %
of reviewers recommend The Fragrance Shop
Company Reviews Questions Metrics
1.4
Based on 301 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Customer Service
Communication Channels
Email, Live Chat, Telephone
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Anonymous
Verified Reviewer
“DO NOT SIGN UP FOR SCENT ADDICT! TF shop has awful customer service. They activley make it difficult to cancel your subscription. You can only call them which is ridiculous and does not cover those who are unable to communicate verbally. It is horrendous service. Be prepared to dedicate time and effort for something that should be an incredibly simple cancellation process but its anything but. They continued to take payments from my account after 7 emails asking in different ways to cancel my subscription. Only once was i asked via email for my details and the reason for cancellation which i wrongly assumed meant my request would be upheld but NO! Instead the reply was a copy and paste job from the website asking me to call even though i have been very clear in my reasons as to why i could not call. The level of stupidty and greed displayed by TFS and its customer service team is unreal. **DO NOT SIGN UP FOR SCENT ADDICT.** **DO NOT USE THE FRAGRANCE SHOP. ** **USE ALTERNATIVE RETAILERS WHO RESPECT, SUPPORT AND RESOLVE THEIR CUSTOMER QUERIES.**”
Helpful Report
Posted 3 years ago
Anonymous
Verified Reviewer
“WARNING stay away and save your money! The customer service is awful and I spent over 1 hour to cancel my subscription! The Fragrance Shop staff said the customer service is awful and they absolutely hate contacting them! That sums it up! Had enough of getting generic emails on wrong orders over the last 3 months and still has not been resolved!”
Helpful Report
Posted 3 years ago
Anthony
Verified Reviewer
“Refused a refund even tho the courier company accepted full responsibility this has been going on since 3/12/22 and they ignore emails and make it very difficult to get refunded or the items replaced the customer services are shocking”
Helpful Report
Posted 3 years ago
Jo
Verified Reviewer
“First order received fine 2 subsequent deliveries never appeared Customer service say they delivered Always someone home and they definitely haven’t been Waste of 24 pounds Trying to cancel subscription now Don’t waste your money”
Helpful Report
Posted 3 years ago
Anonymous
Verified Reviewer
“I have sent copius amounts of emails to this company regarding the wrong item being sent to my address. No reply from an actual person just automated messages. Iv read all the complaints about The Fragrance Shop and i wish i had read these comments before ordering. As i wouldnt have ordered. I will also be giving people advice not to order from this company. Absolutely disgusting customer service. And there is no point replying to my comment on here, anyone from The Fragrance Shop as you did this last time, i followed your guidance and yet again no reply from anyone!”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“Terrible have to constantly chase missing orders and they also send the wrong ones. Emailing to complain is also very unhelpful. When the orders are missing you have to wait 10 working days for them to issue a new one and by that point you are nearly on your next month its a shame the service isn’t better as I actually like receiving a new scent every month ( when they actually arrive )”
Helpful Report
Posted 3 years ago
Leanne
Unverified Reviewer
“If u have purchased an advent calendar this year check the contents ASAP if you do not have pink Versace in the 1st December box then u have been scammed by the fragrance shop , they have been selling last years calendars as this years they did this 2 me so check your calendars good luck all”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“The perfume inside is fake it abosolutly sticks Atomiser doesnt work”
Helpful Report
Posted 3 years ago
JANET STREET
Verified Reviewer
“THIS IS SUCH A TERRIBLE COMPANY IT MUST BE GETTING TO THE THEIFS BECAUSE THEY HAVE STOPPED ME COMMENTING ON MY OTHER FACEBOOK ACCOUNT AND TOOK MY COMMENTS DOWN ASWELL THEY ARE NOTHING BUT THEIFS...THEY TOOK 201.39 OUT OF MY BACK FOR NO REASON AT ALL NEARLY 2 MONTHS AGO AND I STILL CANT GET IT BACK OFF THEM 200 QUID IS A LOT OF MONEY BUT THEY DONT SEEM TO SEE IT THE POLICE HAVE BEEN IMFORMED AND MY BANK IS TRYING THERE BEST TO GET IT BACK BUT I TELL YOU NOW KEEP WELL AWAY FROM THEM AND IF YOU BLOCK THIS ACCOUNT I WILL MAKE ANOTHER TWO CAN PLAY AT THIS GAME....... DO NOT BOTHER WITH THEM......”
Helpful Report
Posted 3 years ago
Anonymous
Verified Reviewer
“Don't buy Advent Calendar!! Full of free samples! Supposed to be £300 worth of perfume! Paha!”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“Worst company ever they say on website that you can pick your scents for the month and I did just that yet they sent me a completely different one than I picked. Then emailed to cancel and they said that you have to phone to cancel. Waste of time and money never again”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“Terrible service. I didn’t get the colour atomiser that I ordered- said it was out of stock - didn’t offer me an alternative choice, they just sent me a black one. I didn’t want black & asked for an exchange - they refused. Very disappointed & would definitely not recommend”
Helpful Report
Posted 3 years ago
Terry F
Verified Reviewer
“Waiting for a refund as never had an account with them my only mistake was i bought something for the shop and a year later they take money from me,even after i emailed them to say no i do not want to be a member. Stay away from this company and the customer service is no service at all BE WARNED THEY RIP YOU OFF”
Helpful Report
Posted 3 years ago
Martin Street
Unverified Reviewer
“Terrible company to deal with they took our money twice the second time they took it was two weeks later out of the blue 201.39 and that was the 10th September and still havnt got it back Customer Service on the phone and messages are unreal its like talking to Mr bean just beware DO NOT BOTHER WITH THEM THEY ARE USELESS....its gone on long enough I've never none anything like this ive supplied all the information and still nothing this is theft now so I'm contacting the police”
Helpful Report
Posted 3 years ago
Martin Street
Unverified Reviewer
“They rip you off they take money out of your bank account for items what they cancelled during to stock then two weeks later take the money out and keep it that was the 10th of September and I still having a job to get it back its classed as theft and they don't seem bothered the bank is putting a dispute through to get it back they are a waste of time STAY CLEAR OF THESES ROGUES”
Helpful Report
Posted 3 years ago
Meghan
Verified Reviewer
“somebody complained about having to ring to cancel the subscription and getting no reply. i just rang to cancel mine and it was super easy and the lady was very nice :) i did find they didnt answer after a certain time as the message said "our customer service team has gone home for the day" so after 5pm i think?? which is fair enough. i just rang at 11:40ish and got through straight away :). i think its a great way to test out new perfumes plus you get a discount on the big bottles of whichever ones you like! so, good experience for me :)”
Helpful Report
Posted 3 years ago
DEE DEE
Unverified Reviewer
“Lovely young lady Ami took great pleasure in helping me buy the perfect gift for a family friend.. Love the new Hammersmith store”
Helpful Report
Posted 3 years ago
Anonymous
Verified Reviewer
“After nearly one month my order still not arrived to my local store and when I did visit store there wasn't helpful and after one month delay I just get a refund which is not worth it at all , I suggest you do not waste your time with this company , do not buy from them. Order number FWUK55938914 just for proof.”
Helpful Report
Posted 3 years ago
Stevie
Unverified Reviewer
“Fabulous new store customer service given by every member of staff at livat centre Hammersmith It's great to have a fragrance experience on the doorstep..”
Helpful Report
Posted 3 years ago
Anonymous
Verified Reviewer
“Dodgy. No smell. No label. No amount on spray. Customer services are making customer do the work for refund.”
Helpful Report
Posted 3 years ago
The Fragrance Shop is rated 1.4 based on 301 reviews
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