orderd perfume never arrived sent endless emails I was emailed a form which I sent back to be told I can't scan it over.this has been going on since Jan 24th ive just recieved letter through post no prepaid envelope so had to purchase envelope and stamp and they giving me 5days to respond or they will assume ivd recieved which I have not even though there letter took 8 days to arrive to me .the latest response is they are now saying I can attach letter to email which is what I did a week ago and whilst this fiasco is still going on I'm £60 out of pocket shocking service