Shaun Bright
BEWARE SCAMMERS. The Fragrance Shop will only respond to positive feed back which is a huge warning to start with. I purchased three bottles of perfume for delivery Christmas Eve for my wife when it arrived two bottles were smashed and perfume dripping everywhere. I emailed them immediately with photographic evidence and it took them 7 days to respond by which time I had disposed of the broken bottles as they where hazardous to have in the house with two small children. Apparently you have to return the broken bottles to them to get a refund but the funny thing is no courier will take broken bottles of perfume as it's hazardous. £125 down the drain 12 days of emails along with horrendous customer service. I would strongly suggest using John Lewis and avoid losing your money.
3 years ago
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The Fragrance Shop has a 1.5 average rating from 192 reviews

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