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The Fragrance Shop Reviews

1.5 Rating 212 Reviews
12 %
of reviewers recommend The Fragrance Shop
1.5
Based on 212 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 29%
Accurate And Undamaged Orders
Greater than 79%
Customer Service
Communication Channels
Live Chat, Telephone, Email
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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The Fragrance Shop 1 star review on 16th January 2025
Anonymous
The Fragrance Shop 1 star review on 10th December 2024
Anonymous
The Fragrance Shop 1 star review on 22nd December 2023
Tina
The Fragrance Shop 1 star review on 7th March 2023
Anonymous
The Fragrance Shop 1 star review on 4th September 2021
Laura Hall
The Fragrance Shop 1 star review on 8th March 2021
Anonymous
The Fragrance Shop 1 star review on 20th February 2021
Mosiah A
1
Anonymous
Anonymous  // 01/01/2019
The perfurm looks genuine,but don't keep it smell, I know this because I buy mine from boots twice a year, and it smells great even stays on your clothes, I've always had complement when I wear it, I've had none this time. Which is disappointing.
Helpful Report
Posted 4 years ago
The items were on sale so good price but delivery was very slow.
Helpful Report
Posted 7 years ago
The Fragrance Shop is rated 1.5 based on 212 reviews