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The Fragrance Shop Reviews

1.4 Rating 288 Reviews
10 %
of reviewers recommend The Fragrance Shop
Company Reviews Questions Metrics
1.4
Based on 288 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 34%
Accurate And Undamaged Orders
Greater than 79%
Customer Service
Communication Channels
Live Chat, Telephone, Email
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Kg
Unverified Reviewer
“Got the 2024 advent calendar and there is no way the items in it are worth as much as they claim, some are really cheap and it also states on the sleeve there is a voucher, there isn't, very disappointing and when you try to contact them, you can't, don't buy”
Helpful Report
Posted 10 months ago
Anonymous
Verified Reviewer
“Other reviews have mentioned the "having to provide bank statements etc." which has also happened to me. seems pretty bait tbh as i don't know why they'd need this, tho i sent something over. Took a while for any response, and now they're asking the distance between my billing and shipping address?? can't be too harsh on them yet as i haven't received another reply, or the product. full honesty tho, more of a ball ache than its probably worth.”
Helpful Report
Posted 6 years ago
The Fragrance Shop is rated 1.4 based on 288 reviews
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