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The Fragrance Shop Reviews

1.5 Rating 212 Reviews
12 %
of reviewers recommend The Fragrance Shop
1.5
Based on 212 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 29%
Accurate And Undamaged Orders
Greater than 79%
Customer Service
Communication Channels
Live Chat, Telephone, Email
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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The Fragrance Shop 1 star review on 16th January 2025
Anonymous
The Fragrance Shop 1 star review on 10th December 2024
Anonymous
The Fragrance Shop 1 star review on 22nd December 2023
Tina
The Fragrance Shop 1 star review on 7th March 2023
Anonymous
The Fragrance Shop 1 star review on 4th September 2021
Laura Hall
The Fragrance Shop 1 star review on 8th March 2021
Anonymous
The Fragrance Shop 1 star review on 20th February 2021
Mosiah A
1
Anonymous
Anonymous  // 01/01/2019
Got the 2024 advent calendar and there is no way the items in it are worth as much as they claim, some are really cheap and it also states on the sleeve there is a voucher, there isn't, very disappointing and when you try to contact them, you can't, don't buy
Helpful Report
Posted 4 months ago
Other reviews have mentioned the "having to provide bank statements etc." which has also happened to me. seems pretty bait tbh as i don't know why they'd need this, tho i sent something over. Took a while for any response, and now they're asking the distance between my billing and shipping address?? can't be too harsh on them yet as i haven't received another reply, or the product. full honesty tho, more of a ball ache than its probably worth.
Helpful Report
Posted 6 years ago
The Fragrance Shop is rated 1.5 based on 212 reviews