The Fragrance Shop Reviews

Name: The Fragrance Shop
Rating: 1.53

1.5 Rating 191 Reviews

13 %

of reviewers recommend The Fragrance Shop

Company Reviews

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Metrics

1.5

Based on 191 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Fragrance Shop 1 star review on 22nd December 2023

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely young lady Ami took great pleasure in helping me buy the perfect gift for a family friend.. Love the new Hammersmith store”

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Posted 1 year ago

“Fabulous new store customer service given by every member of staff at livat centre Hammersmith It's great to have a fragrance experience on the doorstep..”

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Posted 1 year ago

“The Fareham branch are so helpful and friendly. They give exceptional service and go above & beyond. If you was to see customer serve in operation visit them”

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Posted 1 year ago

“Just been into Fragrance Shop in St Enoch Centre Glasgow would like to say a massive thankyou to karen who served me ....lovely staff in that shop ....oh and Karen once again thankyou for helping me out with my perfume (Angel).😊”

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Posted 2 years ago

“I have ordered from the Fragrance Shop twice recently. Their website is first class and is equally matched by their customer service. All products are competitively priced and you have a choice of courier. Other retailers, namely Boots, will lose business as they do not offer a service to match. Iwould hesitate to recommend.”

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Posted 3 years ago

“Very happy, order came quick and very well wrapped up thank you”

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Posted 4 years ago

“I had a very good experience with The Fragrance Shop, so I was surprised when I saw all the negative reviews. I feel very sad for all the people who had bad experiences with them. I ordered the Shawn Mendes original and SM II. It arrived promptly within a few days. I even made further purchases, paying for next day delivery which was 0.99p. The delivery arrived the next day. The fragrances were authentic as they lasted all day. I again went to visit the site today to make a further purchase but there is no 'add to basket' or 'buy now' option on any of the fragrances. Out of curiosity I stumbled across this site and read all the reviews. I was saddened to see that people had been 'ripped-off'. I can only assume that I have been very lucky! I hope everyone is able to resolve all their buying issues.”

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Posted 4 years ago

“My husband ordered Miss Dior gift set as a valentines gift, got £14 discount with a voucher code, arrived in 3 days, well packaged with some freebie testers, thank you fragrance shop ❤️ Would not hesitate to order in the future”

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Posted 5 years ago

“When shopping in the Fragrance shop in the Livingston designer outlet a shop assistant with called Carly helped us out. She was very kind and polite and helped us out a lot by helping us find nice perfumes and good offers.”

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Posted 5 years ago

“Brilliant product's &speedy delivery and service.Many thanks”

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Posted 5 years ago

“Prompt delivery and reasonably priced perfume.”

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Posted 5 years ago

“When you need more customer assistance at them you will find it”

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Posted 6 years ago

“Excellent customer Service, quick delivery and the bonus of receiving free samples with my purchase.”

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Posted 6 years ago

“Excellent online service. Delivery (especially over Christmas) exceptional. As an added bonus not only did they offer online discount offers but I received free gifts and samples of other products with my order. Great value, super service. Very customer focused.”