Login
Start Free Trial Are you a business? Click Here

The Fragrance Shop Reviews

1.4 Rating 301 Reviews
10 %
of reviewers recommend The Fragrance Shop
Company Reviews Questions Metrics
1.4
Based on 301 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Customer Service
Communication Channels
Email, Live Chat, Telephone
Visit Website

Write Your review

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anonymous
Verified Reviewer
“Do not order from this company! I have paid £35 for perfume and when I got my delivery the box was empty! It’s been two weeks and they are now ignoring my emails, I will be completing the trading standards form! Absolutely horrendous customer service”
Helpful Report
Posted 4 years ago
Kylie Maskell
Unverified Reviewer
“Just shop elsewhere I spent over 100 pound they sent 1 of my items from the 2 I emailed no response. So I rang 35 minutes I was on hold for them to say it is royal mail at fault the box was untampered with but they asked someone in warehouse that said it was in there. It was the only thing my daughter wanted for Christmas and she won't have that now. I now see this happens a lot take your money elsewhere.”
Helpful Report
Posted 4 years ago
Audrey Wharrie
Verified Reviewer
“Just been into Fragrance Shop in St Enoch Centre Glasgow would like to say a massive thankyou to karen who served me ....lovely staff in that shop ....oh and Karen once again thankyou for helping me out with my perfume (Angel).😊”
Helpful Report
Posted 4 years ago
Emma Whysall
Unverified Reviewer
“only half of my order arrived over 5 weeks ago! they have not refunded me, customer service is awful they don't care, take your money and don't deliver the problems.”
Helpful Report
Posted 4 years ago
Jonathan Martin
Verified Reviewer
“The idiots cant even read an order. Sent an order to my girlfriend and they addressed it to me but sent to her. Absolute idiots. will never use again. Have ordered from John Lewis ( a proper company) many times never had a problem.”
Helpful Report
Posted 4 years ago
Penny Oshungboye
Verified Reviewer
“Wrong item and refused replacement I do not want to even give this a star. I place an order for my mums bday, i ordered a gift. a week later i got the totally wrong item, 1. missing my mums bday and then she was leaving the country 3 days after i received the wrong item. I wrote and then called the shop asking to get the item replace immediately they insisted i get the item returned they will process a refund before given the right item. i explained to them this will take a long time and i need the item quicker than that but they could not help and insisted i still return or find a shop which was no where near me hence ordering the item online in the first place. highly highly disappointment with the service . will never use this site again because it shoes you are not dependable at all. disappointment no helpful person at all. and i am going to go to every review online and report this. not a happy person at all.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Reviewer
“Do not buy from this company, I paid for items that never arrived! And it’s been over a month and I’ve still not had a refund or the items! They have palmed me off with every email even said the supplier was checking there stock lol. Ridiculous customer service. Lucky for me they were only the cheaper end frangrances. I think they are hoping I just give up hassling them. Totally and utterly ripped off!! Please if you are buying presents for people do not trust this company.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Reviewer
“I have been to the store and made a purchase of 2 bottles of Barbour perfume. I was asked very briefly if I wanted to become a member to receive 20% off. I said yes only to see that £15 was added to my receipt! I am furious about the way this was done and the member of staff was very sneaky about this and failed to even mention that there was a charge! I will not be accepting this and am requesting a refund of this obscene deal. Also, I got home and opened the perfume only to find that is has been leaking out of the lid so I feel totally ripped off. This was a gift for my mum for Christmas and it is damaged.”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“Very sneakily signed me up for TFS membership without explaining/telling me…..only noticed it on my e receipt when I got home!!!!! Not good, surely something in the Consumer Protection Act about this!”
Helpful Report
Posted 4 years ago
Steve Rhead
Unverified Reviewer
“I ordered 12 items only five arrived customer services have basically accused me of lying even tough the delivery note has only five items on it .”
Helpful Report
Posted 4 years ago
Debra Branscombe
Verified Reviewer
“For anyone who has been ripped off by this company. Contact Citizen's Advice who will contact the trading standards.”
Helpful Report
Posted 4 years ago
Annette Davis
Unverified Reviewer
“disgusting customer service said they could cancel my order but then sent out will never order from these again”
Helpful Report
Posted 4 years ago
Sue Riley
Unverified Reviewer
“Absolutely awful customer service!! Ordered 2 identical items & only 1 received. Been in continuous contact to track 2nd item being told exactly the same "I can only apologise!" This seems to be the e tent of customer services vocabulary. I have sent to 2 comments by email yet no acknowledgement. Today queried my order again and was told the store had not dispatched yet. Now had an email to say I will receive a refund for the missing item. Very annoyed and will never order from this company again!! Shop elsewhere folks, they do NOT care about customers or service!!”
Helpful Report
Posted 4 years ago
James Kavhiza
Unverified Reviewer
“Oh no does that mean i wont get my stuff fs why man why?? I even paid xtra to get it before 1pm but nothing has come and its after 1pm fs some of us cant afford being scammed but hey itis what itis”
Helpful Report
Posted 4 years ago
Is King
Unverified Reviewer
“Ordered perfume in August, it never arrived. I've been in weekly contact with FS since. They have refused a refund and insist Royal Mail are to blame. RM are not investigating but FS have not asked them too so they know they never sent the order. Very dishonest organisation.”
Helpful Report
Posted 4 years ago
Mads
Verified Reviewer
“Perhaps stop selling people fake products? The Ariana Grande Cloud 100ml perfume that I was sold to for 35 GBP by a con saleswoman, is 100% a fake. I bought the same perfume from boots and my sister has one from the perfume shop they smell completely different to the one i purchased here, the scent also wears off in a few minutes regardless of anything you do. The code on the bottom end of the bottle should match the code on the box, known as the serial code. The bottle has no code whatsoever and a flimsy fake sticker on the bottom of the bottle with a black code on the sticker. The serial code wasnt even on there. Props for being able to con so many people though! Will never shop here again and will be exposing you on all social media. AVOID, especially the wembley branch in the designer outlet.”
Helpful Report
Posted 4 years ago
Roy Allison
Unverified Reviewer
“SCAM. SCAM.SCAM😡 I have order Si Armani but never get it. Never heard from them. Very angry.”
Helpful Report
Posted 4 years ago
Jo
Verified Reviewer
“SCAM ALERT... Do not buy from this company. They stalled sending my order by repeatedly sending me this email: For the safety of our customers, we run internal security checks on our system to ensure that all of the details provided are correct. Your order has flagged up on our recent checks as we can see that the email address used for payment, requires some verification. I proved who I was and they confirmed it...no dispatch email so I asked where my order was only to be sent the same verification email over and over. Delay tactics until they can clearly get a fake copy to send to me. PayPal claim done and order cancelled.”
Helpful Report
Posted 4 years ago
Ella
Unverified Reviewer
“Do not buy from the fragrance shop the fragrances are no where near as strong as boots etc the staff are terrible, I got a refund through my bank dispute because of these . I tried once but will never go back and buy from these ever again . And keep clear of the TFS membership it’s a con , people don’t need the stress .”
Helpful Report
Posted 4 years ago
Quinn
Verified Reviewer
“The products are completely fake, do not buy them!!! If i could i would give zero !!! besides that, there is no way that you are able to speak to a customer service agent Everything dealing with an email with terrible attitude never again! just avoid this website, please.”
Helpful Report
Posted 4 years ago
The Fragrance Shop is rated 1.4 based on 301 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request