The Fragrance Shop Reviews

Name: The Fragrance Shop
Rating: 1.49

1.5 Rating 215 Reviews

12 %

of reviewers recommend The Fragrance Shop

Company Reviews

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Metrics

1.5

Based on 215 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Fragrance Shop 1 star review on 16th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent online service. Delivery (especially over Christmas) exceptional. As an added bonus not only did they offer online discount offers but I received free gifts and samples of other products with my order. Great value, super service. Very customer focused.”

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Posted 7 years ago

“The items were on sale so good price but delivery was very slow.”

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Posted 7 years ago

“I have placed several orders from The Fragrance Shop (UK) over the last year without issues. But there was a problem with my latest, placed October 1. When opening the package I discovered that the perfume had been used before. The plastic wrapping was ripped apart, the box had several creases, the inner cardboard had creases and typical bending wear, I immediately smelled the perfume from the box with the cap still on, the bottle had lots of stains and finally it came a burst of perfume from the very first push of the atomizer. None of this happens with new sealed perfumes. I contacted The Fragrance Shop about it and got the following answers: Oct 11: ”Once my manager has looked into this someone will be in touch with you.” That never happened so I contacted them again. Oct 21: ”Please be advised that this matter is currently being looked into by my manager.” Still, nothing happened so I contacted them yet again. Nov 11: ”I can see that my colleague has chased this up with my manager yesterday for you.” No, that never happened as well. Just lies, lies and more lies. Nov 29 I contacted them for the last time telling them that my business with them is over. 5 days later I got a reply: ”I can see that my colleague has chased this up with my manager so I am awaiting for a reply from my manager to see if there is something that we can do for you.” Well, it’s Dec 17 and I’m still awaiting… It’s when a problem occurs you can see the true colours of a company. The Fragrance Shop has very clearly shown theirs. Avoid!”

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Posted 7 years ago

“Again easy to use good special offers and pictures to accompany very fast and efficient service”

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Posted 7 years ago

“Really happy with the swift delivery. Happy with my purchases”

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Posted 7 years ago

“Purchase goods delivery was fantastic great service fab offers”

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Posted 7 years ago

“The staff were friendly and knew what they were speaking about, very helpful and prices were really good, Would shop there again”

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Posted 7 years ago

“You know what you are buying is the genuine product ultra fast delivery always have voucher codes to reduce the original cost”

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Posted 7 years ago

“Got to the point, no attitude”

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Posted 7 years ago

“Got to the point, no attitude”

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Posted 7 years ago

“Got to the point, no attitude”

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Posted 7 years ago

“Well priced perfume Prompt delivery Discount vouchers for other companies”

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Posted 8 years ago

“The package was delivered very fast. on their website I found an items which were difficult to found in stores.”

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Posted 8 years ago

“Great customer service,excellent choice of scents & amazing prices.”

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Posted 8 years ago

“Great customer service,excellent choice of scents & amazing prices.”

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Posted 8 years ago

The Fragrance Shop is rated 1.5 based on 215 reviews