Login
Start Free Trial Are you a business? Click Here

The Fragrance Shop Reviews

1.4 Rating 301 Reviews
10 %
of reviewers recommend The Fragrance Shop
Company Reviews Questions Metrics
1.4
Based on 301 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Customer Service
Communication Channels
Email, Live Chat, Telephone
Visit Website

Write Your review

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Liban Samater
Verified Reviewer
“AVOID AT ALL COST!!! I recently purchased a gift (a Chanel Chance eau de Perfume 50ml) for my mother from The Fragrance shop. The perfume arrived within 2 days which was great. But as soon as my mother tried it out she complained that the fragrance lasted no more than 1 minute and some change (my mother had an old Chanel Chance perfume that was almost finished and she demonstrated to me how strong and long lasting the fragrance should be). It was clear as day that I had purchased a counterfeit product. But I contacted this company in good faith and reported the above complaint, and i went through the process, sent the product back for 'Testing' only to be informed that their testers could not find any fault with the Fragrance! AVOID THIS COMPANY AT ALL COST!!!”
Helpful Report
Posted 5 years ago
B
Verified Reviewer
“Absolutely disgusting service! I placed an order almost two weeks ago to which they claim was delivered when it wasnt. Asked me to sign a form to state we haven't received it done that.. then says wasnt accepted so need to print off and send it in so that's what I had done.. they have already spoken to the delivery company and yet nothing has been resolved. Ignored emails no response what so ever. They've taken my money and not delivered the item I've paid for! I work 16hours a day right now and having to spend my breaks chasing this up every day because they wont get on top of this! Still yet to get this resolved.”
Helpful Report
Posted 5 years ago
Margaret Thomson
Verified Reviewer
“I have ordered from the Fragrance Shop twice recently. Their website is first class and is equally matched by their customer service. All products are competitively priced and you have a choice of courier. Other retailers, namely Boots, will lose business as they do not offer a service to match. Iwould hesitate to recommend.”
Helpful Report
Posted 5 years ago
Oliver
Verified Reviewer
“Very happy, order came quick and very well wrapped up thank you”
Helpful Report
Posted 5 years ago
Anonymous
Verified Reviewer
“Shocking customer service! An error with their website resulted in them sending me the wrong product - no fault of mine. Yet their dealing of the situation was dreadful: certainly not how to keep customers! AVOID!”
Helpful Report
Posted 6 years ago
SIMON DONOVAN
Verified Reviewer
“Appalling so called 'customer service'... avoid this company like the plague”
Helpful Report
Posted 6 years ago
Archie
Verified Reviewer
“I had a very good experience with The Fragrance Shop, so I was surprised when I saw all the negative reviews. I feel very sad for all the people who had bad experiences with them. I ordered the Shawn Mendes original and SM II. It arrived promptly within a few days. I even made further purchases, paying for next day delivery which was 0.99p. The delivery arrived the next day. The fragrances were authentic as they lasted all day. I again went to visit the site today to make a further purchase but there is no 'add to basket' or 'buy now' option on any of the fragrances. Out of curiosity I stumbled across this site and read all the reviews. I was saddened to see that people had been 'ripped-off'. I can only assume that I have been very lucky! I hope everyone is able to resolve all their buying issues.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Reviewer
“As with everyone else's review, my experience is also the same. I have recently made an order and now on 'my account' the order has disappeared. I never received an email confirmation and now I am convinced that I have been scammed out of £90. As well as seeing other reviews, I'm sure that the fragrance shop are not to be trusted and I will be escalating as soon as their customer service is available on Monday. Safe to say, I will never buy from this website again!!!”
Helpful Report
Posted 6 years ago
Danial
Verified Reviewer
“Wow!! I am not surprised that this company has such a poor rating!!! Our Genuine experience: Bought Chanel products for my wife and me. My Chanel Pour Homme spray was nothing like the Chanel we are used to. It did not smell anywhere near as strong and lasted less than 2hrs unlike the real thing all day. In my opinion probably watered down. Customer services ignored my emails until they realized that I was not going to go away, then they reluctantly contacted me. Customer Service in my opinion leaves a lot to be desired - A lot! In my opinion these perfumes were probably not the real thing and a total waste of money. They are the long term loosers - we will not be using them again. This is not intended to be sour grapes when I write that old adage of: BUYER BEWARE - BE VERY AWARE!!”
Helpful Report
Posted 6 years ago
Anonymous
Verified Reviewer
“My order was offered with a free gift but it has never arrived.. I queried the customer service. They said I ordered before the the free gift was offered even though I show them a screen shot of my order which clearly included a free gift. This sounds like a scam. Needless to say I'll bring my business elsewhere.”
Helpful Report
Posted 6 years ago
Mr W.Scott
Verified Reviewer
“BEWARE BEWARE BEWARE!!! Where to start with these lowlife,immoral degenerates. This is the 2nd time i have been scammed by these people (yes i know,once bitten and all that). In September i paid them £337.27 for 4 perfumes.Only 3 arrived quickly with a £100 bottle missing. Customer care is non existent. December 16th i needed Christmas presents quickly so took a chance again( yes i must be bonkers). They cancelled my order and never informed me but kept the £214.90 i paid through PayPal. Tried calling them-no response,emailed them 46 times in 2 days-no response.The online chat scentbox(robot) utterly useless and will drive you insane. I have had to escalate the case in PayPal to a claim. Please folks to not ignore the negative reviews of this company. You are taking a big risk with your hard earned cash and most times you will be let down for birthday or Christmas dates. I wont see my £214.70 till sometime in January if i'm lucky. The Fragrance Shop are worse than Indian online scammers. DO NOT TAKE THE RISK OF LOSING YOUR HARD EARNED CASH OVER CHRISTMAS.”
Helpful Report
Posted 6 years ago
Chase
Verified Reviewer
“I wish I read the reviews first before ordering online. I ordered on 13th Dec 19 which is a Xmas present by the way for my granddaughter....still waiting for this email to collect. I've emailed, called no response from them. Even that stupid bot couldn't help, it was thanking me before it was resolved. I didn't want to give it a 1 star. The worse service I've ever experienced..🤬”
Helpful Report
Posted 6 years ago
Anonymous
Verified Reviewer
“Still waiting for my order Still waiting for my order. It was supposed to be delivered yesterday. I’ve tried calling, no response. I’ve tried emailing, no response. The Fragrance shop have truly ruined Christmas, actually murdered Christmas for me.”
Helpful Report
Posted 6 years ago
Andy
Unverified Reviewer
“Did not come gift wrapped as I had paid for this service then herendous customer service wanting proof my god it was £2:50 refund me now just think of all the other customers they have robbed this way please go elsewhere this company is shockingly bad”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“Frighteningly they are now asking for contact asking you to call (which on reading other review sites is a ploy). Christmas is close and I can see me £121 down with no delivery”
Helpful Report
Posted 6 years ago
Sawsan
Verified Reviewer
“Ordered 2 items. Paid by PayPal on 23 /11/2019 I received one item only Gucci rush 50 ml, this was delivered on the 27/11 and signed for, the delivery note indicated that the order was sent without the YVES SAINT Laurent. I still haven’t received it, and after many emails, I got one response asking for a picture of the package and received item, which I sent on the 2/12 and still didn’t get any reply”
Helpful Report
Posted 6 years ago
S Battersby
Verified Reviewer
“Had the same problem as many on here, I did a £309 order of two items then next day had a email to contact them. I could not get through on the number they had on the website. When I did get in contact they wanted proof of I.D a council tax bill and a bank statement.. I declined and cancelled the order! What a way to do business, take your money then ask all sort of questions! terrible firm and lost a £309 order, never ever again.”
Helpful Report
Posted 6 years ago
Victoria Brodie
Unverified Reviewer
“Ordered my favourite perfume from them but realised after a few sprays that the smell just disappeared. I knew this was not right as I've used this perfume for years and know how strong the smell normally lasts for. I'm currently in-dispute with them for a refund but their "Perfume Expert" will have the last say on the matter so they obviously don't give a damn what their loyal customers think :(”
Helpful Report
Posted 6 years ago
Chris
Verified Reviewer
“Avoid at all costs; there is so many shops around. I purchased few perfumes for £350 with next day delivery to my office on 10/10/19. I have received an email on 11/10 asking me to call them due to security reasons (never had such requests from any other shops), usually it's a shop who have courtesy to call. So I called and agreed to have it delivered to billing address as that's what they requested...hmm I'm waiting since...it's 28/10... I raised case with PayPal luckily but didn't want them get away with it so called them directly too and cancelled....let's see when and if refund lands.”
Helpful Report
Posted 6 years ago
Stephen
Verified Reviewer
“My first order with The Fragrance Shop £65.88 Product never arrived, so after 30days i contacted them to advise this, The Fragrance Shop advised me to contact Klarna. I went online and contacted Klarna who advised me to contact The Fragrance Shop and request a refund. (PING PONG) customer service. I contacted the fragrance shop and they advised my parcel was signed for and im now outside my refund window. I am pretty sure they never even sent the parcel. Now there sending me debt recovery letters, even though the parcel never arrived. Scammers & dodgey people, save your money and buy off a legitimate shop.”
Helpful Report
Posted 6 years ago
The Fragrance Shop is rated 1.4 based on 301 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request