Login
Start Free Trial Are you a business? Click Here

The Fragrance Shop Reviews

1.4 Rating 301 Reviews
10 %
of reviewers recommend The Fragrance Shop
Company Reviews Questions Metrics
1.4
Based on 301 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Customer Service
Communication Channels
Email, Live Chat, Telephone
Visit Website

Write Your review

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Lilija
Unverified Reviewer
“Brilliant product's &speedy delivery and service.Many thanks”
Helpful Report
Posted 7 years ago
Mr
Unverified Reviewer
“Prompt delivery and reasonably priced perfume.”
Helpful Report
Posted 7 years ago
Ionut Daniel
Unverified Reviewer
“When you need more customer assistance at them you will find it”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“Excellent customer Service, quick delivery and the bonus of receiving free samples with my purchase.”
Helpful Report
Posted 8 years ago
Sian Terry
Unverified Reviewer
“there was an issue with my 10% off discount code. the manager in store dealt with it and managed to get me the 10% and another voucher for money off for the inconvenience. good service”
Helpful Report
Posted 8 years ago
Anne
Verified Reviewer
“Placed 2 orders for Gift Vouchers and neither received although payment taken by Paypal. Emailed customer services and no response. Struggled to get anyone on phone. Poor customer services from Company. Awaiting to see if I get Refund as too late now for Christmas.”
Helpful Report
Posted 8 years ago
Philip
Unverified Reviewer
“Excellent online service. Delivery (especially over Christmas) exceptional. As an added bonus not only did they offer online discount offers but I received free gifts and samples of other products with my order. Great value, super service. Very customer focused.”
Helpful Report
Posted 8 years ago
Sipan Ibrahim
Unverified Reviewer
“The items were on sale so good price but delivery was very slow.”
Helpful Report
Posted 8 years ago
Daniel
Verified Reviewer
“I have placed several orders from The Fragrance Shop (UK) over the last year without issues. But there was a problem with my latest, placed October 1. When opening the package I discovered that the perfume had been used before. The plastic wrapping was ripped apart, the box had several creases, the inner cardboard had creases and typical bending wear, I immediately smelled the perfume from the box with the cap still on, the bottle had lots of stains and finally it came a burst of perfume from the very first push of the atomizer. None of this happens with new sealed perfumes. I contacted The Fragrance Shop about it and got the following answers: Oct 11: ”Once my manager has looked into this someone will be in touch with you.” That never happened so I contacted them again. Oct 21: ”Please be advised that this matter is currently being looked into by my manager.” Still, nothing happened so I contacted them yet again. Nov 11: ”I can see that my colleague has chased this up with my manager yesterday for you.” No, that never happened as well. Just lies, lies and more lies. Nov 29 I contacted them for the last time telling them that my business with them is over. 5 days later I got a reply: ”I can see that my colleague has chased this up with my manager so I am awaiting for a reply from my manager to see if there is something that we can do for you.” Well, it’s Dec 17 and I’m still awaiting… It’s when a problem occurs you can see the true colours of a company. The Fragrance Shop has very clearly shown theirs. Avoid!”
Helpful Report
Posted 8 years ago
Phillip Suddaby
Unverified Reviewer
“Again easy to use good special offers and pictures to accompany very fast and efficient service”
Helpful Report
Posted 8 years ago
Sarah Chapman
Unverified Reviewer
“Really happy with the swift delivery. Happy with my purchases”
Helpful Report
Posted 8 years ago
Sian Witts
Unverified Reviewer
“Purchase goods delivery was fantastic great service fab offers”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“The staff were friendly and knew what they were speaking about, very helpful and prices were really good, Would shop there again”
Helpful Report
Posted 8 years ago
Paula Grindell
Unverified Reviewer
“You know what you are buying is the genuine product ultra fast delivery always have voucher codes to reduce the original cost”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“Got to the point, no attitude”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“Got to the point, no attitude”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“Got to the point, no attitude”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“Well priced perfume Prompt delivery Discount vouchers for other companies”
Helpful Report
Posted 8 years ago
Anatolii Bucicov
Unverified Reviewer
“The package was delivered very fast. on their website I found an items which were difficult to found in stores.”
Helpful Report
Posted 8 years ago
Colin Jones
Unverified Reviewer
“Great customer service,excellent choice of scents & amazing prices.”
Helpful Report
Posted 8 years ago
The Fragrance Shop is rated 1.4 based on 301 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request