Wow!! I am not surprised that this company has such a poor rating!!! Our Genuine experience: Bought Chanel products for my wife and me. My Chanel Pour Homme spray was nothing like the Chanel we are used to. It did not smell anywhere near as strong and lasted less than 2hrs unlike the real thing all day. In my opinion probably watered down. Customer services ignored my emails until they realized that I was not going to go away, then they reluctantly contacted me. Customer Service in my opinion leaves a lot to be desired - A lot! In my opinion these perfumes were probably not the real thing and a total waste of money. They are the long term loosers - we will not be using them again. This is not intended to be sour grapes when I write that old adage of: BUYER BEWARE - BE VERY AWARE!!