My first order with The Fragrance Shop £65.88 Product never arrived, so after 30days i contacted them to advise this, The Fragrance Shop advised me to contact Klarna. I went online and contacted Klarna who advised me to contact The Fragrance Shop and request a refund. (PING PONG) customer service. I contacted the fragrance shop and they advised my parcel was signed for and im now outside my refund window. I am pretty sure they never even sent the parcel. Now there sending me debt recovery letters, even though the parcel never arrived. Scammers & dodgey people, save your money and buy off a legitimate shop.