Ordered product on 22/08/19 still not arrived by 1/9/19. Attempted to track item through fragrance shop (said order dispatched) tracked through Royal Mail (said sender preparing item and last update was day of order). Called customer care who said They would look in to it and email (not call) me back. They did email to say “my issue has now been resolved” & “this ticket number is now closed” followed by “your order is on its way”. Nothing on either tracking site however, had changed. It has not yet reached Royal Mail .
4 years ago
The Fragrance Shop has a
1.5
average rating
from
192
reviews
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