The Fragrance Shop Reviews

Name: The Fragrance Shop
Rating: 1.43

1.4 Rating 275 Reviews

11 %

of reviewers recommend The Fragrance Shop

Company Reviews

Questions

Metrics

1.4

Based on 275 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how The Fragrance Shop made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Fragrance Shop 1 star review on 16th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The checkout on the website doesn't work. Used the voucher code for 30% and it tried to charge my card £24!! I emailed them and got a response that it's a glitch, no help at all. Still the same now weeks later.”

Helpful Report

Posted 1 year ago

“Ordered a fragrance on the 19th initially the notification said that the item would be available for collection at the Bolton store next day, fast forward to the following Saturday still no confirmation email to say that it was ready for collection so rang the store directly who gave me the customer service number, asked if it was open on Saturday low and behold they don’t work on Saturday so emailed them, received a email that it was dispatched and would be ready for collection Wednesday 26th yet again no confirmation so called customer service again only to be told that it was out of stock in store and had to be dispatched from the warehouse and may arrive by Friday 28th but may not so almost two weeks of chasing up still have no item or any definitive answer as to when my item will actually arrive “if” it ever arrives, shocking service but what do you expect from a company that allows staff to eat Christ’s behind the counter whilst you enquire about a product, 0⭐️‘S, completely unprofessional.”

Helpful Report

Posted 1 year ago

“I have been waiting over a frikin week and I still have not received this month's subscription how disgusted I am is unbelievable”

Helpful Report

Posted 1 year ago

“I made the initial payment and received my first fragrance, then when I tried to add payment details it just kept saying error. This has now been going on for over 2 weeks and I am still no further on, called the help desk, very unhelpful and the email service is just robotic generalised responses not answering questions you send them. How can it be so difficult to give a business your money. The fragrance that came was good quality but it is really not worth all of this hassle, my advice is do not use this company it is not worth it. Just log on to eBay and buy a multipack of testers off someone, I just got 23 for £5!”

Helpful Report

Posted 1 year ago

“Don't do it. I had to change my card because they keep deducting me”

Helpful Report

Posted 1 year ago

“Absolutely disgusted with the customer service and the subscription. Three months paying for a selecting a scent and three months received Ikon (which is vile) because the selected fragrance wasn’t available. When I tried to cancel this, the customer service representative was rude and at one point threatened to terminate my call for swearing (which I didn’t do). Was misinformed in the shop about the ikon replacement and later found out my daughter who also subscribed but I pay for shouldn’t have been allowed as she is under the age of 16. So a law has been broken also! Steer clear of this subscription. Spoke to bank to make sure it’s stopped, but need to wait until 19th June to see if they take any further payments and if they do, will be classed as fraudulent and my bank said they will dispute and recover the loss of any monies.”

Helpful Report

Posted 1 year ago

“They can't control them delivery.”

Helpful Report

Posted 1 year ago

“I'd say 90% of the perfumes I received smelt as though they'd oxidised or something, like they'd gone off?! Not pleasant. Difficult to cancel, you can't do it online or just cancel the payments you have to call them. Wouldn't recommend.”

Helpful Report

Posted 1 year ago

“Cancelled subscription after receiving first perfume now for two months I’ve been charged twice with no hood received for myself and daughter . Bank have picked it up as fraud !! Fragrance shop won’t refund !! Complete scam do not give them you payment details . Customer service is useless”

Helpful Report

Posted 1 year ago

“Still trying to get a refund 4 months after ordering a Christmas present that never arrived. Keep going around in circles with them - their ‘Customer Service’ is an absolute joke, last reply basically said it was up to me to go to a store in person & deal with it there?!!! What?? I’ll never ever order from this company again. Avoid like the plague as others have said!”

Helpful Report

Posted 1 year ago

“DO NOT recommend! I bought 12months prepaid subscription. They sent 10, and then charge £12 like new subscription. It is ridiculous!”

Helpful Report

Posted 1 year ago

“Stay away of this subscription!!! It is problem to cancel.”

Helpful Report

Posted 1 year ago

“They are braking the law! I have cancellen subscription in 14 days i’m legally allowed to do(in january) with for a full refound with no questions asked as per terms and conditions. The communications have been awfull, they are claiming they can not return the money althouh i am guaranteed that by law and by their t&c’s! I heve not accepted any products although theare constantly sending them! Was told twice my return is already been sent and not received anything! Also been told manager will get back to me twice as well and of course noone ever did!! Awfull people awfull company! Do not get trapped with them!!!!!”

Helpful Report

Posted 1 year ago

“This company gets Trustpilot to remove bad reviews. They are a scam, I never got refunded for a fake perfume they sold to me losing nearly £90. Please, please avoid them at all costs.”

Helpful Report

Posted 1 year ago

“DO NOT purchase from these. Couldn't supply goods, kept getting emails to say dealing with it but couldn't supply so I asked for a refund, kept getting emails to say processing but never received refund, 3 months on still chasing.”

Helpful Report

Posted 1 year ago

“I would not recommend this service. I was sent the wrong scent on my second month, tried to resolve with customer service who put the phone down on me. Called again to which the phone was answered by someone laughing he then placed me on hold whilst and when he took me off hold he was still laughing. I have just gone on my account to order my next scent and they have already pushed Feb's account to March and I am unable to change this I have rang customer services again to sort and cancel subscription to be told someone will ring you back. I am now on to my bank attempting to stop payments. I also haven't received any of the money off vouchers they promise. AVOID AT ALL COSTS.”

Helpful Report

Posted 1 year ago

“This company is beyond terrible, the epitome of incompetence. Words fail to convey the depths of my frustration with their abysmal service. Avoid them like the plague, unless you enjoy burning your nerves and receiving nothing in return. They are nothing but scammers, liars, and masters of wasting time.”

Helpful Report

Posted 1 year ago

“Absolutely awful company and customer service is non existent. They charged me twice for a product, they have promised to refund my money but after nearly 6 weeks I still have no refund. When I phone, they promise it will be sorted. When I email, they promise the refund will be with me in 5 days. This is THEFT and they don't even care. I wonder how many other people they have scammed in this way. If you take a look at the negative reviews, the reply from Fragrance Shop is a standard reply to each and every complaint. They say there is no customer number when some people have included a customer number. They give you an email address to write to and then ignore the emails. I have emailed this address so I know!! Avoid like the plague itself.”

Helpful Report

Posted 1 year ago

“6 month gift subscription paid for but not active. Given the run around by customer service since Christmas with no indication that they intend to do anything.”

Helpful Report

Posted 1 year ago

“I like the scent selection, but canceling is a pain. I had to cancel my card after requesting to cancel my membership and being told it was but it wasn't. To top it off, "there are no managers available". Reps don't speak English well and the membership isn't worth it.”

Helpful Report

Posted 1 year ago

The Fragrance Shop is rated 1.4 based on 275 reviews