The Fragrance Shop Reviews

Name: The Fragrance Shop
Rating: 1.41

1.4 Rating 288 Reviews

10 %

of reviewers recommend The Fragrance Shop

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Metrics

1.4

Based on 288 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Fragrance Shop 1 star review on 8th October 2025

Ayman

The Fragrance Shop 1 star review on 16th January 2025

Anonymous

The Fragrance Shop 1 star review on 10th December 2024

Anonymous

Anonymous // 01/01/2019

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“Never recieved u took my money and sent numerous emails never got my money back a scam”

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Posted 10 months ago

“AVOID, They are madness, I have received an opened parcel/empty, I have proof from royal mail it was opened and they still doesn't want to give me my money back.”

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Posted 10 months ago

“This is the most shocking business I have ever had the misfortune of dealing with! The caller I got through to was rude and not listening to me shouting “oh my God” It was dismal now I’m waiting for refunds as the employee messed up my subscription! AVOID”

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Posted 10 months ago

“Just awful avoid at all costs”

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Posted 10 months ago

“Spoke to an associate to cancel my subscription after the first year was up and was told it will automatically cancel. A year later still hadn’t been cancelled and was told my account details couldn’t be found. Now miraculously 2 and a half years later my subscription has been cancel after numerous requests.. no refund issued.. avoid this company.. their customer service is the worst I’ve experienced ever.”

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Posted 10 months ago

“Bought a £12 sample in store and didn’t realise I was signing up to a subscription. I decided to give it a go but the next month’s fragrance was damaged - it leaked all over the packaging and over half had gone. I complained to customer services and I had to message twice before anyone replied. They said they were ‘investigating’ with the delivery company. I never received a reply (or refund) so cancelled my subscription. I’m just hoping it is cancelled after reading other reviews. Really disappointing.”

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Posted 1 year ago

“The fragrance shop are a fraud there customer services are very unprofessional they ignore emails and my order has now taken 8 days and still not arrived it was supposed to be here next day , stay clear of them”

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Posted 1 year ago

“I started scentaddict 3 years and all went well until I cancelled my subscription. They continued to take the money and when I had to ask for my money back I must off sent 40 emails and all I’d get back was I’ve escalated it with the relevant department. Oh and when I rang to actually speak to a human being (I use that word very loosely) I have never experienced such terrible customer service they were extremely rude very unprofessional and want to know what my problem was.”

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Posted 1 year ago

“Got a fake jean Paul gautier - paid £110”

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Posted 1 year ago

“Back in December 2021 i had a monthly subscription with this company for a refill perfume every month. I cancelled this subscription a few months later, to be found i was still being charged every month. To this day i am still trying to get my money back, i have had to change my bank account to stop the money coming out. You phone customer services who send you round in circles, absolutely shocking company.”

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Posted 1 year ago

“Always go just that extra bit to help you.”

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Posted 1 year ago

“I paid a fake Dior large size perfume for 128 pounds It is really fake”

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Posted 1 year ago

“Order Lost In Transit FWUK59890386 No Update Since 21/06/2024 Tracking Number XD839907932GB”

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Posted 1 year ago

“The checkout on the website doesn't work. Used the voucher code for 30% and it tried to charge my card £24!! I emailed them and got a response that it's a glitch, no help at all. Still the same now weeks later.”

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Posted 1 year ago

“Ordered a fragrance on the 19th initially the notification said that the item would be available for collection at the Bolton store next day, fast forward to the following Saturday still no confirmation email to say that it was ready for collection so rang the store directly who gave me the customer service number, asked if it was open on Saturday low and behold they don’t work on Saturday so emailed them, received a email that it was dispatched and would be ready for collection Wednesday 26th yet again no confirmation so called customer service again only to be told that it was out of stock in store and had to be dispatched from the warehouse and may arrive by Friday 28th but may not so almost two weeks of chasing up still have no item or any definitive answer as to when my item will actually arrive “if” it ever arrives, shocking service but what do you expect from a company that allows staff to eat Christ’s behind the counter whilst you enquire about a product, 0⭐️‘S, completely unprofessional.”

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Posted 1 year ago

“I have been waiting over a frikin week and I still have not received this month's subscription how disgusted I am is unbelievable”

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Posted 1 year ago

“I made the initial payment and received my first fragrance, then when I tried to add payment details it just kept saying error. This has now been going on for over 2 weeks and I am still no further on, called the help desk, very unhelpful and the email service is just robotic generalised responses not answering questions you send them. How can it be so difficult to give a business your money. The fragrance that came was good quality but it is really not worth all of this hassle, my advice is do not use this company it is not worth it. Just log on to eBay and buy a multipack of testers off someone, I just got 23 for £5!”

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Posted 1 year ago

“Don't do it. I had to change my card because they keep deducting me”

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Posted 1 year ago

“Absolutely disgusted with the customer service and the subscription. Three months paying for a selecting a scent and three months received Ikon (which is vile) because the selected fragrance wasn’t available. When I tried to cancel this, the customer service representative was rude and at one point threatened to terminate my call for swearing (which I didn’t do). Was misinformed in the shop about the ikon replacement and later found out my daughter who also subscribed but I pay for shouldn’t have been allowed as she is under the age of 16. So a law has been broken also! Steer clear of this subscription. Spoke to bank to make sure it’s stopped, but need to wait until 19th June to see if they take any further payments and if they do, will be classed as fraudulent and my bank said they will dispute and recover the loss of any monies.”

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Posted 1 year ago

“They can't control them delivery.”

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Posted 1 year ago

The Fragrance Shop is rated 1.4 based on 288 reviews