Bought a £12 sample in store and didn’t realise I was signing up to a subscription. I decided to give it a go but the next month’s fragrance was damaged - it leaked all over the packaging and over half had gone. I complained to customer services and I had to message twice before anyone replied. They said they were ‘investigating’ with the delivery company. I never received a reply (or refund) so cancelled my subscription. I’m just hoping it is cancelled after reading other reviews. Really disappointing.
10 months ago
The Fragrance Shop has a
1.4
average rating
from
275
reviews
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