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Jackie
I signed up to the subscription and choose my scents for 12 months. Thinking that £12 a month was worth it for some of the scents I couldn’t afford to buy at full price. My first spray was delivered however it would not spray at all. Contacted customer service and they asked for proof of all packaging & the perfume. I also took a video showing no mist! They didn’t respond initially so I emailed again and was told to return the perfume to a fragrance direct store. My nearest one is over 30 miles away. I had no other option but to cancel my subscription. Very poor customer service
2 weeks ago
Read The Fragrance Shop Reviews
The Fragrance Shop has a 1.4 average rating from 275 reviews