Like many others, trying to get a refund for almost two months now. Outnet first claimed package paperwork was missing (than admitted it was in order), then that they need to get some details from currier to get through the customs, then again admitted issue is on their side and that they were not exactly sure what the delay was but "are prioritising resolving this and will get back to me ASAP". They never did despite several identical calls. They now owe me few hundred £ and quite a few hours of my life.
4 months ago
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