If I could score less I would! Avoid as when problems arise they do not care nor wish to resolve. So I ordered a bottle of perfume over £100.00. Upon receipt of my package the box was damaged, partially open and compromised. Upon opening the remainder of the box, my perfume was missing. So I contacted Customer services. Having completed their requested form as well as sending proof of the damage to my parcel, including the proof of delivery received from the courier which showed exactly the same damage as I had photographed. Customer services have basically said “tough” and following their investigations their warehouse had packed/despatched my perfume, (this was not under dispute). And as the courier had not reported any damage to the delivered parcel they were not resolving my complaint. Again I explained to Customer services the situation and that I had proof of said damage and even from the courier, but their response again was to no avail. So now I’m over £100.00 down with no goods to show for it. Absolutely diabolical Customer service whom don’t listen nor do they want to resolve what was a regular customer. Date of experience: 31 July 2025