The Perfume Shop Reviews

Name: The Perfume Shop
Rating: 2.09

2.1 Rating 151 Reviews

26 %

of reviewers recommend The Perfume Shop

Company Reviews

Questions

Metrics

2.1

Based on 151 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how The Perfume Shop made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Perfume Shop 1 star review on 28th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disappointing to learn rewards gained from points means nothing gifts are subject to availability allegedly so when you think you have their alleged 20% off when you spend over a certain amount which is for everyone and a nice little treat cause you have a rewards card think again. Chances are you could get cheaper elsewhere anyway”

Helpful Report

Posted 1 week ago

“Would give 0 stars if I could I ordered. Few bits thankfully not too expensive but not the point I never fot the perfume I ordered I recieved the other bits though... I tried contacting through email and my email was closed I then tried to ring customer service after searching for their number online , after 40 minutes waiting the man told me to email photos which I explained I already had and the email was closed I said I would like it sorting here and now , the "gentleman" continued by putting down the phone on me , no aggression no rude words and that's how these clowns respond.... good luck chasing orders with these there is zero customer service and I have never had the phone put down on me by a company before , very quick to respond to paypal disputes though...... avoid at all costs online !!!!”

Helpful Report

Posted 3 weeks ago

“They have good products for purchase. Issue is their delivery process: Whichever courier service or delivery system My Perfume Shop has is not worth the hassle of making a purchase. Further to making payment at check out, at a later stage, I was informed that there are additional delivery charges. I assume because it is international order? I would not have a problem paying these extra charges initially when I made purchase at checkout and make one full payment. My patience was over when I saw that the product was stuck at a depot in Dubai for a week or so. This is on top of prior waiting period for about 3-4 weeks already. I had to liaise wit MyPerfumeShop with emails back and forth for some time which in my opinion is too much work just for a perfume purchase. I then requested a refund which you would expect is a straight forward process. This is not a simple process either. I have a very long email chain as proof which in my opinion is too much work just for perfume purchase. IF YOU HAVE A DELAY from My Perfume Shop, expect to have a VERY LOONG WAIT!”

Helpful Report

Posted 3 weeks ago

“Awful, slow communication, 3 months worth of delays, ignored me when I asked for/demanded a refund. Various excuses including lack of one Perfume, then magically they're waiting on a completely different one, then there's shipping issues, then blah, blahblah. Do not order from myperfumeshop.com.au I have reported them.”

Helpful Report

Posted 1 month ago

“Last week i ordered a bottle of perfume and i noticed a hour later, i had been charged twice and i had a dulpicate order, i was told it was my mistake when i tried to cancel the 2nd order, and i couldnt cancel the order has it had been dealt with at the warehouse i could return it once i recieved them because it was a great offer i decided to keep both perfumes and i didnt compare the times of the orders on the emails i assumed it was my mistake,and i didnt want the mither of sending them back, Last night i ordered a bottle of aftershave for my husband the order went through and i was happy but low and behold 2 hours later i receive a alert on my phone another dulpicate order same aftershave but this time i checked the times of the orders ,on the emails, there are 2 different order numbers This cannot be a dulpicate order i ordered my first bottle of aftershave at 1,13am then the second email was sent time stamped at 2,37am I have spoken to the customer sevice team the first lady told me it was my fault so i have 2 options keep them both or return them Then another member of there team contacted me and said it looks like there was a problem at the online option and when i recieve the parcels just accept 1 and refuse the 2nd parcel and it will be returned back to them,but i dont understand how tje order cannot be stopped at there warehouse, i know have the inconvenience of returning a item back to them I want people to beware that this could happen to them This wasnt my mistake, and i dont believe this was a mistake, and i believe someone could of helped me sort this out i wont be ordering from them again A very unhappy customer”

Helpful Report

Posted 1 month ago

“If I could score less I would! Avoid as when problems arise they do not care nor wish to resolve. So I ordered a bottle of perfume over £100.00. Upon receipt of my package the box was damaged, partially open and compromised. Upon opening the remainder of the box, my perfume was missing. So I contacted Customer services. Having completed their requested form as well as sending proof of the damage to my parcel, including the proof of delivery received from the courier which showed exactly the same damage as I had photographed. Customer services have basically said “tough” and following their investigations their warehouse had packed/despatched my perfume, (this was not under dispute). And as the courier had not reported any damage to the delivered parcel they were not resolving my complaint. Again I explained to Customer services the situation and that I had proof of said damage and even from the courier, but their response again was to no avail. So now I’m over £100.00 down with no goods to show for it. Absolutely diabolical Customer service whom don’t listen nor do they want to resolve what was a regular customer. Date of experience: 31 July 2025”

The Perfume Shop 1 star review on 7th August 2025

Helpful Report

Posted 2 months ago

“I want to tell you about my shopping experience and the absurd policy of dishonest customer treatment. I bought Hugo Boss Ultimate (with the green "Ultimate" inscription) as it was displayed on The Perfume Shop's website. When I received the package, I didn't immediately notice that the inscription was black, not green. I sprayed the perfume and instantly realised it wasn't the right one. I sent the product back, explaining that they had sent me the wrong item. In response to my complaint, I was told they wouldn't accept the return because the product had been opened and sprayed, and for "hygiene reasons," they couldn't process the return. Firstly, the store sent the wrong product to begin with. Secondly, what "hygiene reasons" are they talking about? People go to clothing stores and try on shirts and blouses, which is far less hygienic, and somehow those stores don't seem to care. Nobody puts perfume under their armpits or on their crotch. I advise everyone to avoid this store and think very carefully before making a purchase. My wife has already stopped shopping at The Perfume Shop, and she used to buy from them several times a year. I've never had a problem with returns at Fraser, Notino, or other stores. Avoid this shop if you don't want to be scammed, because that's exactly what The Perfume Shop is doing. Ou've had a truly terrible experience, and it's completely understandable that you'd advise others to avoid the shop.”

Helpful Report

Posted 4 months ago

“I will never buy any product from this shop again. Made 2 orders online for collection at Blanchardstown, Dublin, Ireland, one 424 eurs and one 25 eurs. Collected the first order but the second order was missing. Contacted customer service by email with no response and never hear back from chat. 25 eurs are not much to lose but customer service is too bad. Don't recommend the shop.”

Helpful Report

Posted 4 months ago

“Am achiziționat un parfum, CREED, nu ține deloc am plătit o sticlă cu apa și cu puțină esență de parfum……regret achiziția pe acest site PERFUMESHOP.ro”

Helpful Report

Posted 4 months ago

“I bought D & G The one, the perfume is so fake, no scent, it’s like I’m spraying water on my skin”

Helpful Report

Posted 4 months ago

“Placed my order 5 days ago even chose the day fr delivery ad payed for the privilege. No delivery,no sense from company last time I use them”

Helpful Report

Posted 5 months ago

“DO NOT BUY ANY SCENT FROM ANY OF THERE SHOPS.”

Helpful Report

Posted 5 months ago

“I bought Channel chance and when applied on my skin the smell doesn’t last . Doesn’t even smells nice , I think the perfume is fake . I will Never buy from this shop again . 😡😡”

Helpful Report

Posted 6 months ago

“If i could give hem a score less than one star i would. Terrible customer service based in south Africa. They are rude and spoke to me unbothered. I paid for next working day delivery and it was 3 days late and also delivered damaged and some perfume missing Still battling with them for a refund. Absolute nightmare of a company.”

Helpful Report

Posted 7 months ago

“Order the perfume should come on 3-5 days never received and I 7th day all ready”

Helpful Report

Posted 9 months ago

“Today at 12.31.03, I shopped for perfume at the Perfume shop in Harlow and the Customer Service I received was exemplary. The lady that gave this exceptional service was called Desi. It was very refreshing to be served by such an individual who had knowledge of the products she is employed to sell & did so with patience & kindness.”

Helpful Report

Posted 10 months ago

“STEER CLEAR OF THIS PLACE. SCAMMERS AND PERFUMES THEY SELL ARE FAKE. EXTREMELY ARROGANT STAFF..SUPRISED THEY ARE STILL IN BUSINESS”

Helpful Report

Posted 10 months ago

“Scammed by this company don't touch them online bought 2 perfumes only got one and no refund €115 out of pocket sent from France and marked as orange juice totally doggy”

Helpful Report

Posted 10 months ago

“They tried taking two payments of different amounts, one for £51 and another for £59. My bank go suspicious. And declined both payments normally only order if I can pay via PayPal because if you don't get the goods PayPal refund your money. Good job my bank was vigilant.”

Helpful Report

Posted 10 months ago

“Awful customer service need to be trained in customer service to start with poor manners when you're spending £200 went last Friday and today with my sister she spent the same will not be going to Liverpool one store again”

Helpful Report

Posted 11 months ago

The Perfume Shop is rated 2.1 based on 151 reviews