The Perfume Shop Reviews

Name: The Perfume Shop
Rating: 2.05

2.1 Rating 166 Reviews

25 %

of reviewers recommend The Perfume Shop

Company Reviews

Questions

Metrics

2.1

Based on 166 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how The Perfume Shop made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Perfume Shop 1 star review on 28th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just paid a visit to one of my favourite shops in Watford. Had my Kouros for me.. Was greeted and served by 2 lovely and helpful ladies.. Excellent service as ever 👍 👍... Mr. Kouros is very happy 👏 👏 👍”

Helpful Report

Posted 6 days ago

“My name is Geoff 10/10 Ilford Branch His wrapping was also very good”

Helpful Report

Posted 1 week ago

“I have used Dior elixir for many years. I’ve just received a bottle from theperfumeshop.com and it smells nothing like the previous bottles of Elixir I’ve had including the one I still have from my last order from boots. This new bottle smells totally different and wears off within 2-3 hours unlink the 12-14hour my bottle from boots lasts? It doesn’t have the key deep woody smell it’s just a peppery light smell. I ordered the Dior Eau Forte in the past from this company and also had the same issue I just assumed it was the Eau Forte as it’s water based but I know Dior Elixir well and what they’ve provided me must have something wrong with it or not be a genuine product. Maybe I’ve never smelt the real Eau Forte either? I’ve emailed them today but I doubt it’ll get me anywhere.”

Helpful Report

Posted 2 weeks ago

“Brought a 50ml bottle of Miss Dior don’t smell like it and doesn’t last smells cheap would never buy from there again .”

Helpful Report

Posted 1 month ago

“I had a very bad experience with this perfume shop. I placed an order on 14 December, but the parcel was never delivered. I contacted customer support, opened a complaint, and requested a refund. After more than one month, I still have no product and no refund. Communication was slow and unhelpful. This is unacceptable, and I would not recommend ordering from this shop.”

Helpful Report

Posted 1 month ago

“They shipped perfume and it arrived shattered because of improper shipping”

Helpful Report

Posted 2 months ago

“Do not order from this company. I returned an unopened perfume and still have not had my refund. It has been weeks. I have tried to complain and sent tins of emails all I get back is it is being processed. Avoid this company.”

Helpful Report

Posted 2 months ago

“I ordered perfume on November 3rd and still have not received it - a request for a refund has not been answered. I would not recommend ordering from this company”

Helpful Report

Posted 2 months ago

“First time I've ever written a review before I have received the product. My order is repeatedly delayed to a point i doubt it will turn up. My advice to anyone contemplating using The Perfume Shop is you would be far better spending a little more and using a competitor.”

Helpful Report

Posted 2 months ago

“Still not received my parcel its been a week since ordering and the royal mail delivery says it missed delivery and will attempt again but nothing has come through not even a note from them.”

Helpful Report

Posted 2 months ago

“I got women's perfume instead of men's aftershave. I was going to return it and reorder, but read so many bad reviews that I'll go to the shop in town. Amazon shouldn't use these websites if they are so bad.”

Helpful Report

Posted 2 months ago

“I recently placed an order for several perfumes, but unfortunately some items were missing from my package. I have been trying to reach customer service for over a month, yet I have not received any helpful support or resolution. The experience has been very disappointing, and because of this, I will not be ordering from them again.”

Helpful Report

Posted 2 months ago

“Bought a 50ml bottle of perfume only got 30ml”

Helpful Report

Posted 2 months ago

“Horrendous customer service! My order is missing emailed them straight away stating I have not received it! They just keep ignoring me, the manager was rude! Do not order from these! They are scammers”

Helpful Report

Posted 3 months ago

“My order arrived today, exactly one month and a day after ordering. In these days of "same-day deliveries" a month seems excessive, but they had their reasons. Here's what I DISLIKE about The Perfume Shop: 1. The "PreOrder" concept. They do not disclose what this means before you order. I suspect they keep very little stock and order an item when they receive a customer order. (Two Stars gone). Its probably the main way they can offer good prices. 2. I really HATE template responses to my emails. And I think I have seen them all ... three times. (One Star gone) Here's what I LIKE about the Perfume Shop: 1. The prices are good (One Star returned) 2. When a real person replies, they are excellent. Will I use them again? Yes, but only when I have the luxury of time.”

Helpful Report

Posted 3 months ago

“Disappointing to learn rewards gained from points means nothing gifts are subject to availability allegedly so when you think you have their alleged 20% off when you spend over a certain amount which is for everyone and a nice little treat cause you have a rewards card think again. Chances are you could get cheaper elsewhere anyway”

Helpful Report

Posted 3 months ago

“Would give 0 stars if I could I ordered. Few bits thankfully not too expensive but not the point I never fot the perfume I ordered I recieved the other bits though... I tried contacting through email and my email was closed I then tried to ring customer service after searching for their number online , after 40 minutes waiting the man told me to email photos which I explained I already had and the email was closed I said I would like it sorting here and now , the "gentleman" continued by putting down the phone on me , no aggression no rude words and that's how these clowns respond.... good luck chasing orders with these there is zero customer service and I have never had the phone put down on me by a company before , very quick to respond to paypal disputes though...... avoid at all costs online !!!!”

Helpful Report

Posted 4 months ago

“They have good products for purchase. Issue is their delivery process: Whichever courier service or delivery system My Perfume Shop has is not worth the hassle of making a purchase. Further to making payment at check out, at a later stage, I was informed that there are additional delivery charges. I assume because it is international order? I would not have a problem paying these extra charges initially when I made purchase at checkout and make one full payment. My patience was over when I saw that the product was stuck at a depot in Dubai for a week or so. This is on top of prior waiting period for about 3-4 weeks already. I had to liaise wit MyPerfumeShop with emails back and forth for some time which in my opinion is too much work just for a perfume purchase. I then requested a refund which you would expect is a straight forward process. This is not a simple process either. I have a very long email chain as proof which in my opinion is too much work just for perfume purchase. IF YOU HAVE A DELAY from My Perfume Shop, expect to have a VERY LOONG WAIT!”

Helpful Report

Posted 4 months ago

“Awful, slow communication, 3 months worth of delays, ignored me when I asked for/demanded a refund. Various excuses including lack of one Perfume, then magically they're waiting on a completely different one, then there's shipping issues, then blah, blahblah. Do not order from myperfumeshop.com.au I have reported them.”

Helpful Report

Posted 4 months ago

“Last week i ordered a bottle of perfume and i noticed a hour later, i had been charged twice and i had a dulpicate order, i was told it was my mistake when i tried to cancel the 2nd order, and i couldnt cancel the order has it had been dealt with at the warehouse i could return it once i recieved them because it was a great offer i decided to keep both perfumes and i didnt compare the times of the orders on the emails i assumed it was my mistake,and i didnt want the mither of sending them back, Last night i ordered a bottle of aftershave for my husband the order went through and i was happy but low and behold 2 hours later i receive a alert on my phone another dulpicate order same aftershave but this time i checked the times of the orders ,on the emails, there are 2 different order numbers This cannot be a dulpicate order i ordered my first bottle of aftershave at 1,13am then the second email was sent time stamped at 2,37am I have spoken to the customer sevice team the first lady told me it was my fault so i have 2 options keep them both or return them Then another member of there team contacted me and said it looks like there was a problem at the online option and when i recieve the parcels just accept 1 and refuse the 2nd parcel and it will be returned back to them,but i dont understand how tje order cannot be stopped at there warehouse, i know have the inconvenience of returning a item back to them I want people to beware that this could happen to them This wasnt my mistake, and i dont believe this was a mistake, and i believe someone could of helped me sort this out i wont be ordering from them again A very unhappy customer”

Helpful Report

Posted 5 months ago

The Perfume Shop is rated 2.1 based on 166 reviews