The Perfume Shop Reviews

Name: The Perfume Shop
Rating: 2.21

2.2 Rating 131 Reviews

30 %

of reviewers recommend The Perfume Shop

Company Reviews

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Metrics

2.2

Based on 131 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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The Perfume Shop 1 star review on 28th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They tried taking two payments of different amounts, one for £51 and another for £59. My bank go suspicious. And declined both payments normally only order if I can pay via PayPal because if you don't get the goods PayPal refund your money. Good job my bank was vigilant.”

Helpful Report

Posted 4 days ago

“Awful customer service need to be trained in customer service to start with poor manners when you're spending £200 went last Friday and today with my sister she spent the same will not be going to Liverpool one store again”

Helpful Report

Posted 1 week ago

“A eshop shop you can buy perfume. It is a scam. They will never refund and your money is gone forever”

Helpful Report

Posted 3 weeks ago

“Appalling experience from the Xmas Temp. Popped into the Aberdeen, Union Square Perfume Shop on Saturday, 16th November. After smelling various testers for Tom Ford, I decided which fragrance I wanted and the helpful chap explained there was a 25% discount on both the Tom Ford gift set and the YSL MYSLF gift set. I asked when the offer ends, and the chap checked, verified and confirmed it did not end until close of play on Sunday 17th November. Sunday 17th I popped into the Perfume Shop, saw the young chap who served me the day before and explained I was there to pick up the two gift sets as discussed, only to be told the Tom Ford gift set was no longer in the offer. I was stumped. He apologised and said he knew he'd made a mistake, but there was nothing he could do about it. I asked the chap who the manager was and if they could rectify his error, to which he informed me he was the acting manager and the best he could do was offer a 15% discount instead of the 25%. It was a start, but that was still a significant shortfall, had I been advised to complete the sale the previous day. At this point my conversation with the acting manager was rudely interrupted by a young girl, who was simply repeating what the acting manager had informed me of, to which I asked if she was a manager and if she could help, to which she replied "I'm just a Xmas temp", who had a different manager, managing her, who also couldn't help resolve the predicament the young chap had placed me in. I told the Xmas temp wanted to continue my conversation with the acting manager and was told by the Xmas temp she no longer wanted to serve me and told me to leave the store. She was not serving me, the acting manager was and to my complete astonishment, he told me he now agreed with his Xmas temp and that he no longer wanted to serve me. I will stress, at no point was there any shouting, raised voices, unpleasantries or hostility, except from the strange intrusive behaviour from this young girl who was a self introduced Xmas temp! I am truly astounded at the behaviour of this Xmas temp and to think she can turn away a single transaction of a few hundred pounds is scary, for you as a company. If that is how your Xmas temp behaves with such a simple query, I dread to think how much business she will turn away for you.”

Helpful Report

Posted 3 weeks ago

“Love my mini travel perfumes which Chanel always gifts me however running out of it before my next trip I decided to purchase from here. Quick order and ok delivery however upon opening once back from my trip I noticed one of the two lids was sent- looks like factory fault. These sellers said they’re not liable. It’s not about the money as it’s a silly amount to pay for a 1.5ml -3ml but the treatment from their company. I would not recommend them and wished I had just gone to my usual Chanel and asked them using my VIP. Time consuming and feel like I was treated like a thief. Total waste of $50 + for a travel size that won’t open. I guess I’ll just have to break the lid to use.”

Helpful Report

Posted 1 month ago

“Avoid this company. Do not order online. Terrible experience! Pls read all the 1 star reviews on trustpilot. You will be out of pocket. Avoid!”

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Posted 1 month ago

“I recently attended your store in Livingston Centre and was served by Aurora who was covering a shift there. She was so helpful and pleasant that I felt the need to give her a shout out for her excellent customer service skills.”

Helpful Report

Posted 1 month ago

“Had a problem with an order on 04/10/2024 the order went through 3 times and 3 payments taken from my account . Contacted you to have 2 orders cancelled but all 3 were . One charge was reversed by my bank on 20/10 but am still waiting for the other 2 refunds . I have been emailing constantly and and was told on 10/10 I would have refund in 3-7 working days.. still no refund yet 2 weeks later . Dreadful service”

Helpful Report

Posted 1 month ago

“Dreadful! I was signed up for membership without knowledge or consent. Money has been taken from my PayPal account without my authorisation. I'm disgusted with this company and will never buy from them again or recommend them. Should be reported.”

Helpful Report

Posted 1 month ago

“I get empty bottle of perfume then bottle was broken in pieces .. I write to tps they want evidence this was a joke I think who normal keep at home preces of glasses !? I send to them empty bottle of perfume what I get and damaged boxes ! They don’t want send to me new perfume or refund to me terrible service ! I m not recommended really unprofessional!”

Helpful Report

Posted 2 months ago

“Rudeness and customer feeling uncomfortable. Being honest the young lady who looked to be a new member of staff in the shop at Chapelfield, Norwich. She trying very hard to please with very nice manners and straight to the customer to serve Great! The other two members obviously old staff taking there roles as staff members for granted continued ignoring customers and carried on laughing and talking aloud. They even instructed the newer member of staff on what to sell, give away as free testers/samples? belittling the newer member in front of customers, leaving me feeling very uncomfortable. 10 out of 10 for the young lady who did serve myself but for the interference from the other two members with the obvious fake yellow tan's, very disappointing and made me feel very uncomfortable with the rudeness. Date of experience: 28 August 2024”

Helpful Report

Posted 3 months ago

“ordered jean paul bottle definitely different bottle no smell at all at the cost of £82 i am fuming they are ignoring my emails. After using my blue light card and going through the app from my blue light card. Do not buy on line they are all fake!!!!”

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Posted 3 months ago

“I'm buy fake perfume, from shop pay 130 paund. Sad 😔”

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Posted 3 months ago

“I was duped. Don’t let it happen to you. ThePerfumeShop.com never delivered the cologne I paid for.”

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Posted 3 months ago

“I haven’t received my order it’s scam”

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Posted 4 months ago

“I purchased Jean paul gautier and this definitely a fake at the price off £89 I am not happy I have had no response at all from them”

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Posted 4 months ago

“The perfumes are fakes 100% and customer support is non-existant.”

Helpful Report

Posted 5 months ago

“Bought a number of items including the Tom Ford (TF) Ombré Leather parfum and body spray. The TF items arrived a day after everything else and when I opened the package, the TF box was not in wrapping (cellophane). I opened the box and it was clear someone had already taken the items out and then returned them in the box without aligning. The body spray was not 150ml and barely had less than half it. The parfum lasts literally 1hr only. Suspected fake or at the least old item and even used. Customer service was abysmal and failed to even offer an exchange. All this happened on the day the item arrived and the next day - so hardly me trying to use the items and exchange them for new!!! Trading Standards here I come!”

Helpful Report

Posted 5 months ago

“Will not buy here again. Bough Prada for my husband and the smell lasted only for 5seconds. All fake! Had mine as well and lasted 2 seconds! Its a bloody con, I wonder my family are embarrassed to say I gave them fake gifts last Christmas. Effin rubbish, avoid this shop!”

Helpful Report

Posted 5 months ago

“My husband gifted me coco channel. And it does not last. Frustrating. For sure its fake coco channel”

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Posted 5 months ago

The Perfume Shop is rated 2.2 based on 131 reviews