The Perfume Shop Reviews

Name: The Perfume Shop
Rating: 2.14

2.1 Rating 143 Reviews

28 %

of reviewers recommend The Perfume Shop

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Metrics

2.1

Based on 143 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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The Perfume Shop 1 star review on 28th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I think there are 2 The Perfume Shops online. A very good fake and the real one. I unfortunately ordered from the fake one, which it appears a lot of these reviewers have also done. My order has not arrived and the only way to contact the company is by email and the email address is not The Perfume Shop. The online tracker shows the perfume coming from China and the tracking info is in Chinese. I have emailed twice and no response. The logo of the company is the same and it even shows stores but you cannot log onto your account and when I checked my bank the payment was made to The Leggjngs Store. Please make sure you are using the genuine company before buying”

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Posted 1 year ago

“Empty box delivered on Xmas wve- they reuse to refund!”

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Posted 1 year ago

“** WARNING TO PERSONS BUYING FROM THE PERFUME SHOP ** AT THE TIME OF ORDERING YOU GET THE OPTION TO REQUEST A FREE ITEM, ONCE YOUR ORDER IS PLACED AND PAID FOR, THE NEXT DAY THE PERFUME SHOP SEND A MESSAGE TO SAY THE FREE ITEM IS OUT OF STOCK AND THAT THEY HAVE DESPATCHED ONLY THE ITEM YOU PURCHASED AND PAID FOR! THIS IS CRAFTY SELLING. I HAVE CONTACTED THE PERFUME SHOP, THEIR CEO DOES NOT RESPOND, YOU JUST GET AN EXCUSE FROM A CUSTOMER SERVICE ASSISTANT I AM THINKING ABOUT CONTACTING TRADING STANDARDS. I HAVE CONTACTED BBC WATCHDOG ROGUE SELLERS NEED EXPOSING Placed an order yesterday for a perfume on The Perfume Shop website. Today I received an email stating that the free lipstick was out of stock that I was entitled to. The whole reason I made my purchase from The Perfume Shop was because of the free gift. WHY THE PERFUME SHOP DID NOT SEND ANOTHER FREE ITEM IN IT'S PLACE I DON'T KNOW VERY UNFAIR WAY OF SELLING AND VERY POOR CUSTOMER SERVICE. I have sent an email to The Perfume Shop CEO for their thoughts on the matter. Reply to Megan the option should not be changed after the event of a Customer ordering, it could have changed their mind ordering. I WOULD NOT HAVE ORDERED IF I KNEW I WOULD NOT HAVE GOT THE FREE GIFT IT IS FALSE SELLING”

Helpful Report

Posted 1 year ago

“Same as other reviews l payed online mo ey taken out account .perfume was delivered in to my general waist bin as we have a assisted bin collection weekly it was emptied before l could retrieve itum informed them I Of this was told to fill in a form re what happend ect did this 3 times been in to shop they gave me coustmer service number that was a dead line 7 months in and l give up but not happy as my order cost £75 for a 75ml bottal of samsara. I don't recommend u order online . Go instor do ur busines there at least u get ur ltum . The staff told me to re do form online take a pick n email it as they have not received any of the 3 forms l already done . I feel lve been given the run around .don't see any point as they never get back to you .”

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Posted 1 year ago

“I bought some Gucci guilty and it was the best one I had didn’t know if it was fake or not but if it was then I want more”

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Posted 1 year ago

“Bought some coco channel mademoiselle and the smell does not last .Definitely a fake!!!!!!!!!”

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Posted 1 year ago

“Better to Avoid The Perfume Shop (Online). I have ordered a perfume from the perfume shop (Online) on a discounted and offer price but the funny thing was that they deducted the money from my account and I haven’t got any perfume yet. After one week, I contacted the customer service and they were pushing me towards the cancellation of my order, i told them i need my order to be delivered and the customer service advisor said to me that I don’t know about the order, I don’t know when it will be delivered because it is pending from a warehouse side😁. I am still waiting for my order to be delivered or order to be cancelled 😁 No confirmation yet. Please Beware from the Perfume shop Online system, they will waste your time…”

Helpful Report

Posted 1 year ago

“I have been asked to write to you on here . Re1250359. I wanted the second item at half price offer and forgot to do it, can you please assist me in applying for it again without buying the parfumerie I have already bought. Norma smith”

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Posted 1 year ago

“I have purchased a tom ford gray vetiver online to collect to collect from the store and it and there is no smell also bought chanel mademoiselle again the bottle loons fake and the smell does not last. They sell a fake. Is this ompany legit or are the staff exchanging goods.”

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Posted 1 year ago

“I was at the shop at the grand central in Birmingham and the lady who served me was excellent and very knowledgeable of the product she was selling. She made my shopping very easy and can’t wait to be back. Keep up the great service and one lucky customer being served by Brimi I hope it’s the correct spelling of her name.”

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Posted 1 year ago

“Perfume definitely did not smell authentic as I’d been using the brand for years. I queried whether it could be stale. Either way, complete waste of money. Plus, when I complained the customer advisor was very patronising.”

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Posted 1 year ago

“Took my son to buy his first fragrance with some of his birthday money. He picked CK Obsession for Men, but then accidentally picked the women’s version and bought that. Tried it on in the car and realised the mistake. Took it straight back and explained the mix up but the store refused to exchange it. Zero help even considering the circumstances. Really disappointed and we will not be shopping there again and will warn all of our friends. It may be discounted, but clearly at the cost of customer service.”

Helpful Report

Posted 1 year ago

“awful awful organisation and incompetent staff. website is more often than not crashing; placed and charged me for an order twice and I had to battle to get one of the two orders cancelled and when I recieved the order, some items were not included. Within 1 minute of sending a whatsapp message to customer services, a silly customer services representative sent a long text confirming she checked with the warehouse and they confirmed checking and disptaching all items. I asked for evidence and all she did was send a line, clearly an extract from screen, showing SKU (which is the item number) and 2 beside it. when I asked for evidence that they did indeed include all items in the box, they said they dont have it. never again, useless website, terrible untruthful staff and rubbish service”

Helpful Report

Posted 1 year ago

“Not even worth a star purchased perfume of 69.69£ for 30 mins collection mail. they had no stock so had to wait for few days so i cancelled it. Its been several days everytime i ask for refund they say 3-5 working days and i never receive my refund. No one is answering properly. It seems that i won't get it back. Don't know what to do. I have all the conversation with them in mail.”

Helpful Report

Posted 1 year ago

“I,ve got to admit I HAVE purchased items from these more than once..........and to be "fair" the service was 5 star..............10/10............no-complaints.............perfect!!!!!!!!!!,,,,,,,,,,,but..............the actual perfumes themselves HAS left me wonder is it because their old stock etc and the items have "go-off?????????????????".................because they just didn,t smell like they "should etc.............if it was a one off I wouldn,t complain but this HAS happened to me....3/4 times.................”

Helpful Report

Posted 2 years ago

“This would be 0 stars if possible. It is the second bottle of perfume which is either expired or not authentic. Their customer service is shocking. They give the same "mantra" and state customers can become nose blind, despite being told it was tested in another retailer before purchase and lasted days on a coat. They want it send back for testing but they send back out if they think its okay! Why would anyone go through all this but also an opened, unsecured liquid surely should not be then sent back for a customers use. Claim with your banks if you have this option so they do not get away with this service”

Helpful Report

Posted 2 years ago

“Think twice about wasting money and expect shocking service. I bought aftershave for a Xmas gift and when it was opened it smelt nothing like it should. I contacted them and they advised how to return it and what would happen. I returned the product and heard nothing. I chased this and was toldnthey did not have it.. royal mail had delived it several days earlier so they did.. I them had to chase this again to be told you can't gmhave a refund it has been opened and sprayed!! You don't say...?? I have now had to email again and explain the issue again this is infuriating and unprofessional.. Go to proper perfume shop and don't waste your money on goods that are not what they are supposed to be and shocking service.”

Helpful Report

Posted 2 years ago

“I ordered 2 perfumes but arrived just 1 of them. They did investigation and they said everything was fine. But this is not true. I lost 90£, no perfume no money. Avoid this service. I don't recommend them.”

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Posted 2 years ago

“I asked to purchase a bottle of Hugo deep red and was told they only had the large at £62.00 but i could have a 10% discount and i agreed to this, when i came to pay they wanted all my personal information as they wanted me to have an account when i refused they withdrew the discount and the assistant was rude, I left and purchased a large bottle from Superdrug at £30.00!! Hopefully the Perfume shop will close down as these people can only be described as Wasps stinging people and we all know Wasps are C---s.”

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Posted 2 years ago

“great delivery of quality products at best price and value for your money let buy it ..👍”

Helpful Report

Posted 2 years ago

The Perfume Shop is rated 2.1 based on 143 reviews