The Perfume Shop Reviews

Name: The Perfume Shop
Rating: 2.38

2.4 Rating 112 Reviews

34 %

of reviewers recommend The Perfume Shop

Company Reviews

Questions

Metrics

2.4

Based on 112 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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The Perfume Shop 1 star review on 2nd March 2024

Anonymous

The Perfume Shop 1 star review on 1st February 2022

Anonymous

The Perfume Shop 5 star review on 22nd August 2021

Hassan Poxton

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The rewards card from the shop give me a discount of 10 pounds due to number of points.”

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Posted 5 years ago

“Excellent service by Sheika at the Wembley central brunch. She had amazing product knowledge,helped me pick a perfect gift and rapped it beautifully. I'm definitely going back and will highly recommend this shop.”

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Posted 5 years ago

“Walked in at Oxford store and mentioned I've seen a good deal, online. Within a few mins of describing what I wanted, I was sold and bagged the item, and out of there, smiling. Good customer service!”

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Posted 5 years ago

“Excellent service and very quick free delivery”

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Posted 5 years ago

“The perfume shop in Cribbs shopping center Bristol, lovely lady serving, charming and welcoming. Nice easy experience left with what I needed.”

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Posted 5 years ago

“Their website is easy to use and have amazing offers on all the time. Their express delivery is great got my order a day before they said which is even better!! They also sent me two free testers of other perfume I was looking at buying but I could not make my mind up so I was really happy that I could see what they smelt like before I buy them next time. Would recommend them to everyone”

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Posted 6 years ago

“Good website, quick delivery”

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Posted 6 years ago

“Great products at great prices. Can always find a bargain here.”

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Posted 6 years ago

“The Perfume Shop online. Swift delivery and expectation fulfilled.”

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Posted 6 years ago

“Excellent prices and quick delivery. Never been disappointed with any of my purchases.”

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Posted 6 years ago

“appalling”

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Posted 6 years ago

“Fantastic! order confirmed, shipped and received all within a few days! Hassle free - will definitely use again”

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Posted 6 years ago

“I can’t belive they wouldn’t wrap my perfume set saying it was shaped to funny,,, wow.”

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Posted 6 years ago

“Very happy. Quick delivery and great offer”

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Posted 6 years ago

“They were very helpful but not pushy. Honest and well informed of their products. Couldn't ask more. Thank you.”

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Posted 6 years ago

“I neede perfume in a hurry but couldn't get to the shop they had a very good online sale fast service and helpful”

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Posted 6 years ago

“Great weekly deals cheaper than other perfumeries freindly helpful staff and an awards scheme”

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Posted 6 years ago

“sale items and good service”

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Posted 6 years ago

“Staff in Bromley store upper level absolutely amazing......however customer services and online purchases shocking! I spent a whole week chasing up a £50 refund after they admitted liability from their warehouse!!! Never use again unless in store! If I could score them minus I would.RUBBISH!!!!”

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Posted 6 years ago

“I am kept up to date with all the latest fragrances and I can request samples, which is great. Anytime I have ordered the respose is quick and efficient. Really happy with this store plus they give points for money off at a later date. What could be nicer.”

Helpful Report

Posted 6 years ago

The Perfume Shop is rated 2.4 based on 112 reviews