The Perfume Shop Reviews

Name: The Perfume Shop
Rating: 2.38

2.4 Rating 112 Reviews

34 %

of reviewers recommend The Perfume Shop

Company Reviews

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Metrics

2.4

Based on 112 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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The Perfume Shop 1 star review on 2nd March 2024

Anonymous

The Perfume Shop 1 star review on 1st February 2022

Anonymous

The Perfume Shop 5 star review on 22nd August 2021

Hassan Poxton

Anonymous

Anonymous // 01/01/2019

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“ordered product on line, saved £10, black Friday offer, excellent delivery service correct product delivered, fantastic service.”

Helpful Report

Posted 6 years ago

“Perfume arrived in a lovely packaged and presented box, with a little extra treat inside and happy with price paid.”

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Posted 6 years ago

“Friendly staff very helpful”

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Posted 6 years ago

“you get better deals buying from this company online and my items were delivered quick and we'll boxed up.”

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Posted 6 years ago

“Bad experience with exchange. When you go for buying they welcome you if you wants to exchange then they show you the worst side . Also they give price match but when you show them online that another store has a cheaper one they are so rude and say to you your more than welcome to buy from the other store then. Unreasonable and extewmely irrational. My fiance gifted me a perfume using an online order and they accused me of stealing the perfume from the person who ordered it, which was him. Then the lady had the sass to say that my ID didn't look like me, so she was going to refuse everything and then she was so horrible to my mother. Never going to go there again. You pay so much and they accuse you and treat you like dirt”

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Posted 6 years ago

“Good prices, fast delivery, items as described. This is a great place to shop online.”

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Posted 6 years ago

“Very affordable product and arrived sooner than expected.. will definitely order this item over and over thank you”

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Posted 6 years ago

“Very affordable product and arrived sooner than expected.. will definitely order this item over and over thank you”

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Posted 6 years ago

“Got what I wanted”

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Posted 6 years ago

“great deals on aftershaves!”

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Posted 6 years ago

“Easy to use website .Very high level of online support available. Customer satisfaction is clearly the priority which makes me go back again and again.”

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Posted 6 years ago

“Poor care of employees, who looked disheartened by poor management and a bonus scheme aimed at cheating them out of money owed to them for good work”

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Posted 7 years ago

The Perfume Shop is rated 2.4 based on 112 reviews