The Perfume Shop Reviews

Name: The Perfume Shop
Rating: 2.12

2.1 Rating 145 Reviews

28 %

of reviewers recommend The Perfume Shop

Company Reviews

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Metrics

2.1

Based on 145 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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The Perfume Shop 1 star review on 28th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed an order on Tuesday 26 November next day delivery got a confirmation straight away it is now December 2 after numerous queries with no answer I have today got in touch by phone spoke to Megan who was very helpful the rest of your services wants a good shake up never have encountered such bad service absolutley atrocious”

Helpful Report

Posted 5 years ago

“Been using perfume shop for a while and have been happy with their service until now! I recently received a bottle off aftershave (bought as a gift) uncellophaned/open and looking used! When I queried this and sent them photos I was advised that ‘after speaking to their warehouse they can confirm that the aftershave comes uncellophaned and therefore it has not been opened’!! They think that response is good enough! I have never bought a perfume/aftershave that isn’t sealed and, after looking at the same in boots, saw that it comes sealed! So how come the Perfume Shop comes unsealed!? Absolute rubbish! Can’t give as a gift cause it looks used so a waste of money! Will never use them again!”

Helpful Report

Posted 5 years ago

“I am very very disappointed with my order as I used the Perfume shop first time. My order hasn't been sent for the last two weeks and I have called so many times which I had to wait for a long time. I was told they would check the warehouse and next I asked for refund as I had to buy the same present for my daughter due to not having the gift on time. I have asked this week to confirm the refund with an email and yet no response! I have just called again earlier on and again promised that I would get an email to confine the refund!! Nothing yet!! What is happening!! What would you damage your reputation? I regularly use online so far it is one of the worst companies I have dealt. This is the time to please customer. It is Christmas isn't it? I will never recommended and tell my colleagues not to order from their website. Wasting my time by calling and getting distressed over an order! It feels like I have been scammed. Please get it right!!!”

Helpful Report

Posted 5 years ago

“Read the rest of the reviews I’m not the first person this has happened to!! Disgusting customer service. My order either wasn’t sent or it was and has been misplaced. Contacted them and still no resolve which really messed up my plans for the gift I have purchased for a friend. Nearly three weeks ago I placed my order and they’ve said they’ll send me out a replacement but still haven’t. Funny how it’s happened for an expensive bottle of perfume. Money stealing good for nothing company!!!!!! I’ll be telling all of my friends to go elsewhere and won’t be buying my Christmas presents from them this year, shame they’ve lost a decent customer.”

Helpful Report

Posted 5 years ago

“Received incorrect perfume - ordered Chanel No. 5 but got Mademoiselle. Very disappointed because it was for my friends 60th birthday. Had to jump through hoops and take photo's to prove the incorrect item was sent. Read the return policy which is way too complicated. So bubbled wrapped it, returned it. They refuse point blank to refund me. They wont confirm receipt of the item and they wanted more photo's of how it was packaged and proof of postage...... awful, dreadful customer services.”

Helpful Report

Posted 5 years ago

“The Perfume Shop are con artists. I went in store and bought a Chloe Perfume for £72 presuming it would be the large bottle I regularly buy from other retailers for that price. However when I got home I discovered that they had sold me the small 50ml bottle for £72. John Lewis and Debenhams are both selling the large 70ml bottle for £70, yet The Perfume shop are selling the smaller 50ml bottle for £72!! Terrible customer service and refused to give me a refund. Will never spend money with them again.”

Helpful Report

Posted 5 years ago

“I placed an order on The Perfume Shop website on 3/8/19 and subsequently emailed their cancellations dept on 4/8/19 to cancel the order before it was shipped. Despite the cancellation, the product was shipped on 5/8/19. Delivery by Royal Mail was refused and tracking shows that the product was successfully delivered back to The Perfume Shop on 12/8/19. I followed up by email twice since, on 8/8/19 and 12/9/19 and have received no response. I subsequently telephoned The Perfume Shop on 15/8/19 and was told the item had been received back in the warehouse and a refund would be issued. Since then I’ve had no meaningful contact from them and I am still waiting for a refund and explanation of what’s happened.”

Helpful Report

Posted 5 years ago

“I ordered a perfume for my sisters birthday, 3 to 5 days delivery, 6 days later no perfume and no trace of the item, perfume shop customer service absolutely terrible, have phoned every day and they continue to fob me off, not a good first experience. Will never recommend this shop”

Helpful Report

Posted 5 years ago

“Where are my items bought 6 to 7 weeks ago never received them you now tell me the courier has delivered them where is the proof of the person who signed for it or date none don't think I shall get a refund either never again scam”

Helpful Report

Posted 6 years ago

“Went to st David's centre in Cardiff the staff were very helpful and gift wrapped everything will definitely go again”

Helpful Report

Posted 6 years ago

“Recenty purchased 2 perfumes. The first order i didn't receive a confirmation email or my perfume through the post and they took the money out of my account. I gave them the benefit of the doubt and tried to purchase the perfume again as they said they were having technical issues the first time. My item has not arrived and they keep fobbing me off. Will be contacting the ombudsman”

Helpful Report

Posted 6 years ago

“They stock good perfumes but could be quite pricey compared to other perfume stores”

Helpful Report

Posted 6 years ago

“Very good service, 24h delivery and very easy to deal with website.”

Helpful Report

Posted 6 years ago

“The rewards card from the shop give me a discount of 10 pounds due to number of points.”

Helpful Report

Posted 7 years ago

“Excellent service by Sheika at the Wembley central brunch. She had amazing product knowledge,helped me pick a perfect gift and rapped it beautifully. I'm definitely going back and will highly recommend this shop.”

Helpful Report

Posted 7 years ago

“Walked in at Oxford store and mentioned I've seen a good deal, online. Within a few mins of describing what I wanted, I was sold and bagged the item, and out of there, smiling. Good customer service!”

Helpful Report

Posted 7 years ago

“Excellent service and very quick free delivery”

Helpful Report

Posted 7 years ago

“The perfume shop in Cribbs shopping center Bristol, lovely lady serving, charming and welcoming. Nice easy experience left with what I needed.”

Helpful Report

Posted 7 years ago

“Their website is easy to use and have amazing offers on all the time. Their express delivery is great got my order a day before they said which is even better!! They also sent me two free testers of other perfume I was looking at buying but I could not make my mind up so I was really happy that I could see what they smelt like before I buy them next time. Would recommend them to everyone”

Helpful Report

Posted 7 years ago

“Good website, quick delivery”

Helpful Report

Posted 7 years ago

The Perfume Shop is rated 2.1 based on 145 reviews