The Perfume Shop Reviews

Name: The Perfume Shop
Rating: 2.02

2.0 Rating 182 Reviews

25 %

of reviewers recommend The Perfume Shop

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2.0

Based on 182 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email

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The Perfume Shop 1 star review on 28th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“! NOT HAPPY !!! Obviously not receiving my order and not being refunded , and to top it off I’m dying so don’t need this added stress ! It’s not my fault they left my £90 item outside , no signature or it could of been left with a neighbour but it’s all my fault it was left outside all day ,so customers service think I should suffer more even though it’s not my fault! Very upset as I’m going through my own issues so really don’t need this and there terrible service is shocking and they have to sympathy for a dying woman to lighten the load I didn’t even ask for a refund just to be sent what I ordered ?”

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Posted 3 weeks ago

“Currently trying to get a refund back from them due to a duplicate order that I am beginning to think is a bit of a scheme on their end for online. Not very helpful at all. Refusing to answer me most of the time.”

Helpful Report

Posted 1 month ago

“I have been a regular customer at this perfume shop for quite some time and have spent a considerable amount of money here over multiple visits. In the past, I have always enjoyed shopping here, and customers who made qualifying purchases would often receive complimentary gifts as a gesture of appreciation. Unfortunately, my most recent visit has completely changed my opinion of this store. I was initially assisted by Claudia (if I remember her name correctly), who helped me choose and purchase my perfumes. She was polite, and I understand that, as a sales assistant, there is only so much she can do regarding store policies. After completing my purchase, I noticed another gift bag on display and simply asked, **"What do I need to buy to qualify for that gift?"** I was **not** asking for the gift to be given to me for free. I was only asking what purchase was required to be eligible for it. Claudia went to ask the store manager, an older lady, and returned saying they could not give me any more gifts. I explained that this wasn't what I had asked. I politely repeated that I only wanted to know what I needed to purchase in order to qualify for that gift. The manager then responded, **"I am telling you."** I replied, **"What is there to tell when that isn't what I asked?"** Instead of answering my question, she immediately said, **"Don't use that tone against me."** My voice is naturally loud, but I was never rude, aggressive or sarcastic. I was simply asking a straightforward question that had still not been answered. What happened next completely shocked me. The store manager actually told me that I **did not deserve the gifts** that had already been given to me and even threatened to take them back. I have never experienced a store manager speaking to a loyal customer in such a degrading and humiliating manner. Those gifts had already been given to me by the store, yet she chose to use them as a way to belittle and intimidate me. This is not the first unpleasant experience I have had with this particular manager. On previous occasions, I chose to ignore her attitude because I did not want to make an issue out of it. However, after this encounter, I can no longer stay silent. Based on my repeated experiences, I have been left with the strong impression that customers from ethnic minority backgrounds are not treated with the same level of respect as others. That is how her behaviour has consistently come across to me, and it made me feel judged, unwelcome and looked down upon despite being a loyal, paying customer who has spent a significant amount of money in this store. It is deeply disappointing that someone in a management position would behave in such an unprofessional manner. A store manager should know how to treat customers with dignity and respect, not speak to them in a condescending tone, tell them they do not deserve gifts, or threaten to take back gifts that the store had already given them. I have always believed that good customer service is about making customers feel valued, regardless of who they are or where they come from. Sadly, that was not my experience here. This visit has completely changed my opinion of the store, and it will be my last. While Claudia did what she could within her role, the behaviour of the store manager overshadowed the entire experience. To anyone considering shopping here, I would encourage you to pay close attention to how you are treated. Expensive products mean very little when customers are made to feel belittled, disrespected and unwelcome. I sincerely hope the company investigates this incident and provides additional training to its management team. No customer deserves to be spoken to or treated in the way that I was.”

Helpful Report

Posted 1 month ago

“Avoid this company. After ordering a perfume on 1st Feb, I am still waiting nearly 5 months later. I have been in touch repeatedly over this time. After around 4 months of no response, they finally replied and have been ridiculous to deal with. They have admitted they cannot source my product yet will not provide a refund. They keep delaying, making me send more emails to waste my time. They insist on offering a discount on a different product, despite me repeatedly saying I will not be buying from this site and need a refund. It honestly feels like a joke at this point but I am too furious to laugh. I will now be lodging official complaints to governing bodies. AVOID THIS SCAM COMPANY.”

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Posted 2 months ago

“Diabolical service. Had an extreme reaction to a perfume. Was promised a refund and credit note. Then they went back on it and said I couldn’t have either. The staff are useless and incredibly rude. Do not buy from here. They even left the bit of the email that said “do not give medical advice - focus on concern and reassurance” 😂 Embarrassingly poor”

Helpful Report

Posted 2 months ago

“Do not order. The store takes order then says all in backorder. Months go by and nothing. Claim have part order and will send but nothing. I disputed with bank and store claimed initiated refund but did not and even stated they sent the order. This is more scam and fraud than legit business.”

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Posted 3 months ago

“Would give a minus star if I could. They did not send my order and when I inquired this is what they said; Dear Customer, Thank you for reaching out. According to the tracking information, your order was delivered on May 11. Please see the attached USPS tracking details for reference.USPS.com® - USPS Tracking® Results If you have not received the package, we kindly ask that you contact USPS as soon as possible. Since the package was marked as delivered by the carrier, USPS will have the most accurate delivery details and can further assist you with locating the package. Please let us know if you need anything else from our side. Best regards, Customer Support These never arrived: Jean Paul Gaultier Scandal by Jean Paul Gaultier For Women × 1 Eau De Parfum Spray 1 oz BUY MORE SAVE 06% (-$4.55) Jean Paul Gaultier Scandal by Jean Paul Gaultier For Women × 1 Eau De Parfum Spray 2.7 oz BUY MORE SAVE 06% (-$6.77)”

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Posted 4 months ago

“@Stevie A M Moran: My Perfume Shop - Absolutely disgusting service. I’ve never experienced anything like this. Promises broken and how is it the only contact is email and no one can see any comments made on their Facebook or instagram social media? I have been waiting since March. They promised if I did not receive a postal advice by last Friday I would get a full refund. Wrong they keep telling me now to wait longer as more delays when they’ve said twice the product has arrived in their warehouse!!! I have rung and no answer to my messages. I want a full refund but they keep ignoring me and I am now concerned they scam people and give only a few legitimate orders filled to people and then people like me they have no intention of fulfilling the order then they do us over. I’m not stopping until they do what they have promised”

Helpful Report

Posted 4 months ago

“There was an event buy one get one half price and seeing as its my birthday soon my fiancee ordered ne 2 aftershaves saturdaywhich it said would be ready by Tuesday however when she went to check if it was ready she discovered they'd refunded the money and they won't hinor the buy one get one half price now the aftershave is still available but they dodnt care they'd messed up they are an absolute joke well the customer service anyway the lady in the shop was nice”

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Posted 4 months ago

“Please do not order from this shop. I have waited months and keep getting, delays for this that or something else. I suspect it is a total scam. Who do I report it to? Does anybody know or has anyone ever received their orders from this shop?”

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Posted 4 months ago

“I returned a perfume in its original plastic packaging so no way it could have been opened and “sprayed”, 2 weeks after they received the return they have the audacity to tell me it was opened and “sprayed”?! I must be a magician! AVOID AVOID AVOID!”

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Posted 5 months ago

“Bought chanel blue because it was advertised as long lasting but couldn't smell after an hour. Sent back for a refund or exchange nearly a month later after a few messages and calls they sent it back because I'd opened it. How was I supposed to know it was substandard unless I tried it.”

Helpful Report

Posted 5 months ago

“I regret ordering from this website. It has been over a month since I placed my order (8th Feb), and there is still no update or dispatch. Customer service keeps giving the same excuse about sending a tracking number “by the end of the day,” which never happens. Very unreliable service.”

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Posted 5 months ago

“I have used Dior elixir for many years. I’ve just received a bottle from theperfumeshop.com and it smells nothing like the previous bottles of Elixir I’ve had including the one I still have from my last order from boots. This new bottle smells totally different and wears off within 2-3 hours unlink the 12-14hour my bottle from boots lasts? It doesn’t have the key deep woody smell it’s just a peppery light smell. I ordered the Dior Eau Forte in the past from this company and also had the same issue I just assumed it was the Eau Forte as it’s water based but I know Dior Elixir well and what they’ve provided me must have something wrong with it or not be a genuine product. Maybe I’ve never smelt the real Eau Forte either? I’ve emailed them today but I doubt it’ll get me anywhere.”

Helpful Report

Posted 7 months ago

“Brought a 50ml bottle of Miss Dior don’t smell like it and doesn’t last smells cheap would never buy from there again .”

Helpful Report

Posted 7 months ago

“I had a very bad experience with this perfume shop. I placed an order on 14 December, but the parcel was never delivered. I contacted customer support, opened a complaint, and requested a refund. After more than one month, I still have no product and no refund. Communication was slow and unhelpful. This is unacceptable, and I would not recommend ordering from this shop.”

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Posted 8 months ago

“They shipped perfume and it arrived shattered because of improper shipping”

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Posted 8 months ago

“Do not order from this company. I returned an unopened perfume and still have not had my refund. It has been weeks. I have tried to complain and sent tins of emails all I get back is it is being processed. Avoid this company.”

Helpful Report

Posted 9 months ago

“I ordered perfume on November 3rd and still have not received it - a request for a refund has not been answered. I would not recommend ordering from this company”

Helpful Report

Posted 9 months ago

“First time I've ever written a review before I have received the product. My order is repeatedly delayed to a point i doubt it will turn up. My advice to anyone contemplating using The Perfume Shop is you would be far better spending a little more and using a competitor.”

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Posted 9 months ago

The Perfume Shop is rated 2.0 based on 182 reviews