The Perfume Shop Reviews

Name: The Perfume Shop
Rating: 2.12

2.1 Rating 145 Reviews

28 %

of reviewers recommend The Perfume Shop

Company Reviews

Questions

Metrics

2.1

Based on 145 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how The Perfume Shop made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Perfume Shop 1 star review on 28th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I want to tell you about my shopping experience and the absurd policy of dishonest customer treatment. I bought Hugo Boss Ultimate (with the green "Ultimate" inscription) as it was displayed on The Perfume Shop's website. When I received the package, I didn't immediately notice that the inscription was black, not green. I sprayed the perfume and instantly realised it wasn't the right one. I sent the product back, explaining that they had sent me the wrong item. In response to my complaint, I was told they wouldn't accept the return because the product had been opened and sprayed, and for "hygiene reasons," they couldn't process the return. Firstly, the store sent the wrong product to begin with. Secondly, what "hygiene reasons" are they talking about? People go to clothing stores and try on shirts and blouses, which is far less hygienic, and somehow those stores don't seem to care. Nobody puts perfume under their armpits or on their crotch. I advise everyone to avoid this store and think very carefully before making a purchase. My wife has already stopped shopping at The Perfume Shop, and she used to buy from them several times a year. I've never had a problem with returns at Fraser, Notino, or other stores. Avoid this shop if you don't want to be scammed, because that's exactly what The Perfume Shop is doing. Ou've had a truly terrible experience, and it's completely understandable that you'd advise others to avoid the shop.”

Helpful Report

Posted 1 month ago

“I will never buy any product from this shop again. Made 2 orders online for collection at Blanchardstown, Dublin, Ireland, one 424 eurs and one 25 eurs. Collected the first order but the second order was missing. Contacted customer service by email with no response and never hear back from chat. 25 eurs are not much to lose but customer service is too bad. Don't recommend the shop.”

Helpful Report

Posted 1 month ago

“Am achiziționat un parfum, CREED, nu ține deloc am plătit o sticlă cu apa și cu puțină esență de parfum……regret achiziția pe acest site PERFUMESHOP.ro”

Helpful Report

Posted 1 month ago

“I bought D & G The one, the perfume is so fake, no scent, it’s like I’m spraying water on my skin”

Helpful Report

Posted 1 month ago

“Placed my order 5 days ago even chose the day fr delivery ad payed for the privilege. No delivery,no sense from company last time I use them”

Helpful Report

Posted 2 months ago

“I bought Channel chance and when applied on my skin the smell doesn’t last . Doesn’t even smells nice , I think the perfume is fake . I will Never buy from this shop again . 😡😡”

Helpful Report

Posted 2 months ago

“If i could give hem a score less than one star i would. Terrible customer service based in south Africa. They are rude and spoke to me unbothered. I paid for next working day delivery and it was 3 days late and also delivered damaged and some perfume missing Still battling with them for a refund. Absolute nightmare of a company.”

Helpful Report

Posted 4 months ago

“Order the perfume should come on 3-5 days never received and I 7th day all ready”

Helpful Report

Posted 6 months ago

“STEER CLEAR OF THIS PLACE. SCAMMERS AND PERFUMES THEY SELL ARE FAKE. EXTREMELY ARROGANT STAFF..SUPRISED THEY ARE STILL IN BUSINESS”

Helpful Report

Posted 7 months ago

“Scammed by this company don't touch them online bought 2 perfumes only got one and no refund €115 out of pocket sent from France and marked as orange juice totally doggy”

Helpful Report

Posted 7 months ago

“They tried taking two payments of different amounts, one for £51 and another for £59. My bank go suspicious. And declined both payments normally only order if I can pay via PayPal because if you don't get the goods PayPal refund your money. Good job my bank was vigilant.”

Helpful Report

Posted 7 months ago

“Awful customer service need to be trained in customer service to start with poor manners when you're spending £200 went last Friday and today with my sister she spent the same will not be going to Liverpool one store again”

Helpful Report

Posted 7 months ago

“A eshop shop you can buy perfume. It is a scam. They will never refund and your money is gone forever”

Helpful Report

Posted 8 months ago

“Appalling experience from the Xmas Temp. Popped into the Aberdeen, Union Square Perfume Shop on Saturday, 16th November. After smelling various testers for Tom Ford, I decided which fragrance I wanted and the helpful chap explained there was a 25% discount on both the Tom Ford gift set and the YSL MYSLF gift set. I asked when the offer ends, and the chap checked, verified and confirmed it did not end until close of play on Sunday 17th November. Sunday 17th I popped into the Perfume Shop, saw the young chap who served me the day before and explained I was there to pick up the two gift sets as discussed, only to be told the Tom Ford gift set was no longer in the offer. I was stumped. He apologised and said he knew he'd made a mistake, but there was nothing he could do about it. I asked the chap who the manager was and if they could rectify his error, to which he informed me he was the acting manager and the best he could do was offer a 15% discount instead of the 25%. It was a start, but that was still a significant shortfall, had I been advised to complete the sale the previous day. At this point my conversation with the acting manager was rudely interrupted by a young girl, who was simply repeating what the acting manager had informed me of, to which I asked if she was a manager and if she could help, to which she replied "I'm just a Xmas temp", who had a different manager, managing her, who also couldn't help resolve the predicament the young chap had placed me in. I told the Xmas temp wanted to continue my conversation with the acting manager and was told by the Xmas temp she no longer wanted to serve me and told me to leave the store. She was not serving me, the acting manager was and to my complete astonishment, he told me he now agreed with his Xmas temp and that he no longer wanted to serve me. I will stress, at no point was there any shouting, raised voices, unpleasantries or hostility, except from the strange intrusive behaviour from this young girl who was a self introduced Xmas temp! I am truly astounded at the behaviour of this Xmas temp and to think she can turn away a single transaction of a few hundred pounds is scary, for you as a company. If that is how your Xmas temp behaves with such a simple query, I dread to think how much business she will turn away for you.”

Helpful Report

Posted 8 months ago

“Love my mini travel perfumes which Chanel always gifts me however running out of it before my next trip I decided to purchase from here. Quick order and ok delivery however upon opening once back from my trip I noticed one of the two lids was sent- looks like factory fault. These sellers said they’re not liable. It’s not about the money as it’s a silly amount to pay for a 1.5ml -3ml but the treatment from their company. I would not recommend them and wished I had just gone to my usual Chanel and asked them using my VIP. Time consuming and feel like I was treated like a thief. Total waste of $50 + for a travel size that won’t open. I guess I’ll just have to break the lid to use.”

Helpful Report

Posted 8 months ago

“Avoid this company. Do not order online. Terrible experience! Pls read all the 1 star reviews on trustpilot. You will be out of pocket. Avoid!”

Helpful Report

Posted 8 months ago

“Had a problem with an order on 04/10/2024 the order went through 3 times and 3 payments taken from my account . Contacted you to have 2 orders cancelled but all 3 were . One charge was reversed by my bank on 20/10 but am still waiting for the other 2 refunds . I have been emailing constantly and and was told on 10/10 I would have refund in 3-7 working days.. still no refund yet 2 weeks later . Dreadful service”

Helpful Report

Posted 9 months ago

“Dreadful! I was signed up for membership without knowledge or consent. Money has been taken from my PayPal account without my authorisation. I'm disgusted with this company and will never buy from them again or recommend them. Should be reported.”

Helpful Report

Posted 9 months ago

“I get empty bottle of perfume then bottle was broken in pieces .. I write to tps they want evidence this was a joke I think who normal keep at home preces of glasses !? I send to them empty bottle of perfume what I get and damaged boxes ! They don’t want send to me new perfume or refund to me terrible service ! I m not recommended really unprofessional!”

Helpful Report

Posted 10 months ago

“Rudeness and customer feeling uncomfortable. Being honest the young lady who looked to be a new member of staff in the shop at Chapelfield, Norwich. She trying very hard to please with very nice manners and straight to the customer to serve Great! The other two members obviously old staff taking there roles as staff members for granted continued ignoring customers and carried on laughing and talking aloud. They even instructed the newer member of staff on what to sell, give away as free testers/samples? belittling the newer member in front of customers, leaving me feeling very uncomfortable. 10 out of 10 for the young lady who did serve myself but for the interference from the other two members with the obvious fake yellow tan's, very disappointing and made me feel very uncomfortable with the rudeness. Date of experience: 28 August 2024”

Helpful Report

Posted 11 months ago

The Perfume Shop is rated 2.1 based on 145 reviews