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The Perfume Shop Reviews

2.0 Rating 161 Reviews
25 %
of reviewers recommend The Perfume Shop
2.0
Based on 161 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 27%
Accurate And Undamaged Orders
Greater than 71%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Returns & Refunds
Refunds Process
Difficult

Write Your review

The Perfume Shop 1 star review on 28th September 2024
Daria
The Perfume Shop 1 star review on 2nd March 2024
Anonymous
The Perfume Shop 1 star review on 1st February 2022
Anonymous
The Perfume Shop 5 star review on 22nd August 2021
Hassan Poxton
Anonymous
Anonymous  // 01/01/2019
My order arrived today, exactly one month and a day after ordering. In these days of "same-day deliveries" a month seems excessive, but they had their reasons. Here's what I DISLIKE about The Perfume Shop: 1. The "PreOrder" concept. They do not disclose what this means before you order. I suspect they keep very little stock and order an item when they receive a customer order. (Two Stars gone). Its probably the main way they can offer good prices. 2. I really HATE template responses to my emails. And I think I have seen them all ... three times. (One Star gone) Here's what I LIKE about the Perfume Shop: 1. The prices are good (One Star returned) 2. When a real person replies, they are excellent. Will I use them again? Yes, but only when I have the luxury of time.
Helpful Report
Posted 1 month ago
They stock good perfumes but could be quite pricey compared to other perfume stores
Helpful Report
Posted 7 years ago
I can’t belive they wouldn’t wrap my perfume set saying it was shaped to funny,,, wow.
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Posted 7 years ago
Got what I wanted
Helpful Report
Posted 8 years ago
The Perfume Shop is rated 2.0 based on 161 reviews