The Perfume Shop Reviews

Name: The Perfume Shop
Rating: 2.14

2.1 Rating 143 Reviews

28 %

of reviewers recommend The Perfume Shop

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2.1

Based on 143 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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The Perfume Shop 1 star review on 28th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a perfume that never arrived, I asked for a replacement and they said that it is now out of stock. I didn’t even get my refund. So I just paid them the money for nothing. Worst customer service, they’ll reply to your emails after days.”

Helpful Report

Posted 2 years ago

“item not arrived useless service please refund the money taken from my account by the look of the other reviews looks like i have been scammed”

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Posted 2 years ago

“Ordered Boss aftershave with a free gift (in stock) The gift doesn’t arrive and I’m told it’s now out of stock (convenient) Putting on gifts as gimmicks to get sales. customer service useless.”

Helpful Report

Posted 2 years ago

“The online account service is rubbish !!! You put your details in to login and then the site refuses to log you in, on the grounds that your password is wrong. So you change it to create a new password and then when you put the new password in, it still refuses to log you in !!! Try to put your details in originally and it wouldn't let me put my date of birth in. The when you get your account card, the stupid site refuses to let you match the card to your account. Well Ive had enough !!! The Perfume Shop has lost my custom !!! Id rather go to Boots and pay the extra. At least I can get better service there. Your online service is a joke !!!”

Helpful Report

Posted 2 years ago

“Useless And it’s all fake products or either expired with NO FRAGRANCE, Before ordering, I did ask if this is original .. The response was .. YES This is worse than Dischem expired perfume.. Advice,, buying cheap will cost you!!”

Helpful Report

Posted 3 years ago

“I bought a small bottle of what I thought was the real Alien perfume, smelt ok but I just knew it didn't smell as it usually does. I came across a small sample bottle I ordered online from Notino and it had the real Alien perfume smell, absolutely gorgeous couldn't compare to this awful copy at the Perfume Shop in Inverness Scotland. Beware the Perfume Shop is a fraudulent company doing snides”

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Posted 3 years ago

“Item was advertised as being in stock but it wasn't. It took until 8.40pm to let me know. Had to order it from somewhere else, meaning that it won't arrive in time for the birthday it was intended for. This was the first order I had placed with them, and they let me down. I will now seriously think twice before ordering anything from them again, as I can't depend on them or that they'll have what I want in stock, despite their website stating that it is.”

Helpful Report

Posted 3 years ago

“They are selling fake perfumes. There was this offer VERSACE EROS GIFT SET for under £50 and when it arrived it is so obviously fake!Fake bottles, box and packaging and the scent doesn’t last. This specific fragrance isn’t even supposed to have “Eau de toilette” written on the bottle. This is so disappointing. I won’t return it because I’ve seen the rest of the reviews and apparently if I return it back, I might never see my refund ever again. So I’ll just count it as a lesson and move on. Stay blessed y’all x”

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Posted 3 years ago

“great delivery of quality products at best value prices”

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Posted 3 years ago

“Extremely disgusted with their Service. Took £400/- from me and didn’t deliver the ordered products. Not issuing a refund and completely deceptive in the way they operate. All fake and false promises. Will never buy from this place ever again and I recommend no one to buy from them if you don’t want to lose your money.”

Helpful Report

Posted 3 years ago

“Only giving one star as there isn't nil. I ordered £212 of perfume - they insist it has been delivered (WHICH IT HAS NOT), provide no proof, have a system of endless ping pong and obfuscation, but won't provide proof of delivery, supply the product or give your money back - disgraceful outfit - my experience appears to be typical of many customers - don't touch them with a barge pole”

Helpful Report

Posted 3 years ago

“I have had outrageous experience with… I have had outrageous experience with this shop. Purchased a perfume box as a gift which arrived unsealed. They said I could return it to receive a sealed one. Yet, the return conditions state that the return needs to be unused and sealed (!) But they agreed to exchange the box which they delivered unsealed. the exchange was painful as there was no tracking, etc... Finally, the exchange arrived. Shockingly, the exchanged box was also unsealed. Thus, I could not use it as birthday gift and had to buy another present which leaves me out of pocket. Now they are telling me I can return this, instead of apologising profusely and providing a refund. Very bad customer service which responds to emails via authomated texts instead of reading emails. the same applies to their call centre staffed with incompetent individuals.”

Helpful Report

Posted 3 years ago

“I bought two car perume bottles, on of the scents i was not too keen on so i emptied it and filled it with something i liked so all was well. The best part is i can refill with your own preference and it looks nice.”

Helpful Report

Posted 3 years ago

“My Nightmare Experience I didn’t want to have to write this but I wanted to warn others of the problems I have had.. Ordered some after shave and perfume on the first day of September, a few hours later I realised I had made a mistake as the same items could be bought in lots of other places much cheaper. I tried to cancel the order but was unable to, The website said I had to wait for delivery and then return which seems crazy so soon after i had placed the order. The items arrived a few days later and I immediately started the return process, I followed all the instructions downloaded the postage label and sent the parcel. After almost 2 weeks I had still heard nothing regarding the return so I went on the yodel website and checked the tracking No. The tracking showed the parcel was stuck in a depot. So I called the couriers who told me they would do a search for my parcel, I then called the perfume shop, and have continued to call them for most of the week only to keep being told my case would be escalated. I eventually had an email reply from the Customer Experience Development Manager who asked me a few questions then heard nothing again until yesterday almost two weeks from when I first contacted them. The email simply said they had a photo of a parcel which was not a perfume shop return and was also addressed to a different company. They also said they would not help any further. I was furious I checked the tracking again and still said the same, I contacted yodel and was told my parcel had arrived damaged and I needed to contact the perfume shop. I tried to explain the situation and they just said I had to deal with the perfume shop. So again I phoned perfume shop customer service and I was again told it would be escalated, I also asked to speak to a manager or supervisor but apparently that isn’t possible. I have once again emailed this time asking for a copy of the photo they are claiming to have and again they have not replied. How can you call me a liar then refuse to speak to me, You have over £300 of mine and all the items i originally bought from you. I would like to see proof of what you are claiming, as I can’t even understand what you mean.. If I had been able to cancel the order in the first place I would not be in this situation My best advice to everyone else is do not use the perfume shop and it’s a shame I can’t give them 0 stars.”

Helpful Report

Posted 3 years ago

“Awful. Had bad instore experience where the shop girl embarrassed me in front of other customers by making out I was spraying too much. Like she owned the place! Was given a code less than everyone else got to use onsite, was 15%off for all they gave me 10! They bumped it to 15 and bought a few bits. Along the way was given conflicting info about items and who could help,kept being fobbed off. Then when an item was missing on order they went through massive rigmarole getting me to fill loads of forms out and sending pictures. When I asked for update was told to provide it all again!!! They are a complete joke, NEVER AGAIN will I shop here. Their products are ridiculously overpriced and they treat their customers like nothing.”

Helpful Report

Posted 3 years ago

“I went into the Broadway the perfume shop, and was served by a pretty young lady with great customer service called Satty. She was amazing at her job and helped me choose the right perfume for myself. She was great with all customers greeting them and saying goodbye to each and every customer. I usually order online, but because of her friendly, kind, great customer service skills l will be going back into the store for her. Ruby xx”

Helpful Report

Posted 3 years ago

“SCAMMERS, stay away. If you really have to buy there, watch their hands, especially when you have ordered a few perfumes at discounted prices. They will still from your order. The customer service is completely useless, bunch of scammers, they will use every possible trick to avoid any responsibility. When they cannot deny anymore, they won't send you the item, at the very insolent way they will propose refund of discounted price, after several months of email exchange.”

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Posted 3 years ago

“smellin awsome 😊got all the girls with my smell”

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Posted 3 years ago

“Please do not buy from them. After nearly a month still have not yet received my order. They keep saying has gone missing but so far not replacement has arrived. Have to contact them every couple of days for updates otherwise they can be bother to contact you. Worst company ever. I will never buy from them again.”

Helpful Report

Posted 3 years ago

“Literally ordered an ENGRAVED perfume for my mums 50th birthday because I wanted to make it special. Couldn't open it as it was a gift to check for the engravement. When my mum opened it on the day there was NOTHING there. Emailed the company about it, they asked me to send pictures of the perfume. Have not heard anything for over 2 weeks after sending the photos. Why even offer an engravement option and charge for it if you cannot provide said service? Ridiculous. Do not recommend.”

Helpful Report

Posted 4 years ago

The Perfume Shop is rated 2.1 based on 143 reviews