Ordered a wicker storage basket on line and received a large and heavy mattress topper.They actually then wanted me to carry it to the shop to return.After complaining and being on hold for about 20 minutes they offered to arrange a pick up.I then had to ohone again another 15 minutes on hold to ask for my refund.They said I would get it as soon as it was received back.According to the tracking the got it back over 10 days ago.Phoned again on hold for another 20 mins and then stated they will authorise my refund and it can take up to 10-15 days.Absolutely awful to deal with even given its the pandemic.Other shops manage not to get orders totally wrong.