I am based in Australia and ordered from TM Lewins Australian website. I waited 3 weeks to received my order and when I did I had the complete wrong shirts, ie I order 3 shirts size 16 got 2 shirts size 15… contacted them straight away, let them know it’s incorrect, was told oh well send them back by airmail at your own expense, we will reimburse once we receive them. No apology no explanation. I said that was t good enough, after ten years of ordering and never having an issue I was shocked at how inconsiderate and uncaring they were being. I paid to return the items at my own expense and are now more that $310 AUD out of pocket and still have no shirts. I’ve now got an email from the refunds department saying they’ll refund the cost of the shirts but it will take up to three weeks and doesn’t include the cost of the original £15 pounds postage. So all my effort and time and I’ll still be out of pocket. Numerous requests to speak to someone and 2 months since my order and I’m still nowhere. After more than ten years as a customer I will NEVER order from these guys ever again based purely on this experience… I’ve read the reviews here and recently this seems to be a consistent theme, so I guess that’s it for TM Lewin. I’ve also reported them to Consumer Protection in Australia as well.