Worst ever experience..! I purchase an item on Date: 16 Apr 2020 Order Number: 46770761 By the 20th of April I received a text and email from Hermes that they have “successfully delivered” my parcel to my address (address was correct by the way..!”!”). However the item was never delivered to my address whatsoever. These are the dates of my chats and emails with T.M.Lewin: • 20th April • 23rd April • 25th April • 30th April • 01st May • 03rd May • 05th May Plus several calls to their support team On the 30th of April they offered me to send the item again plus a complementary shirt OR a full refund. knowing how terrible an unreliable Hermes delivery service is. I decided to have a full refund. They told me the refund will take 4 to 5 working days (this was 30th April when I talked to Connor from support service). It has passed 46 full days and I still awaiting my money. I have contacted them on their chat and even two members of the staff have left the chat when I start explaining my situation (they don’t care. Once they get your money they don’t care if you got your item or money back).. Simple .! I have read some of the other reviews below and as mentioned by other customers like (Karl itos, Jag Narayan, Frederik, JT, Attitla Sereny)…….. .......There is not a better and clearer example of setting a massive wall of incompetence than T.M.Lewin. If there is one good thing about T.M.Lewin online experience….”please let me know because I didn’t found it…………”. The whole experience has been utterly deflating and depressing in it dire awfulness and remarkably disgraceful. The customer team only do is apologising and saying (your money will be in 4 to 5 working days) even when I explained that I have been waiting for more than 20 days for the money. Nevertheless they keep repeating the same. Quiet bizarre ..!” Unsurprisingly during the time ( 20 April and 1 June ) I have been struggling with T.M.Lewin . I have purchased from other companies and experienced flawless and remarkable customer service receiving items on time from (TedBaker, Charles Tyrwhitt, and Emma mattress, to mention a few). However T.M.Lewin keeps blaming their incompetence to the “lockdown” HOW PATHETIC..!"!”!”. Complete absence of planning, training, and business resilience and continuity. Absolute mismanagement and disorganization from TOP MANAGEMENT I would advice to anyone considering engaging with T.M.Lewin online to think twice.!” Read the other reviews because so many people cannot all be wrong. T.M.Lewin is the most hideously awful online service I’ve had the misfortune to come across; opportunistic corporate bandwagon jumping with almost no understanding of what actually makes good, effective and efficient customer service and satisfaction. or even passable..!” T.M.Lewin may be full of emails offering reduction and cheap deals but they are inexcusably bad to say the least. Don’t buy there....... As I said before, You will have better experience and pay almost the same with the offers from Ted Baker and Charles Tyrwhitt plus the quality is beyond good..!” far better that T.M Dismal, service that will inevitable make them disappear like a bad dream. Verdict: What to order: Nothing. What to avoid: Everything.