Thursday 29th Oct. 2020, I visited Toolstation, Kidderminster, Worcester Road, to purchase an Ebb + Flo Kitchen Mixer Tap £39.98 and two valves. I used a £5 Money Off Voucher. I was served by the Assistant Manager who I gave all the item details on a piece of paper. I was disappointed when he said that they had no stock and explained that I had just checked on my computer and that this branch has 4 listed? He said they would have one for me tomorrow and so I paid and left. I was a little annoyed when I returned today, Friday 29th Oct. 2020, to find they had requested the wrong tap? In fact the assistant said the tap that I wanted was in stock and that they have 4? Not impressed. I had decided that I needed a Lever ball Valve £5.88 (34448) and handed over a slip of paper again with all the details. I nearly paid when I noticed that I was being charged £10.88 for a valve listed at £5.88? Not impressed. Now the Manageress is involved. She said 'The System' will not let me buy it at the listed price??? 'Computer Say No' I must have been there 30 minutes arguing with the Manageress that this is 'Crazy! I even said I would walk back in the shop again with the order and call myself 'Bill Smith' but she said she will still charge me £10.88!!! I said to her what if I return tomorrow? She said she will still charge me £10.88!!! I thought this cannot be real. Then she suggested that I pay another additional £5 for the tap i.e. yesterdays order and then I can have the valve for the listed catalog price of £5.88?? On the verge of loosing my temper I said 'Forget it I'll buy from SCREWFIX!' Which I did. Same valve, 3p cheaper. I am a pensioner in the 'clinically vulnerable' group and because of this I have been in 'Self Isolation' for months. The last thing I needed was a stressful, ridiculous situation like this and one that puts me in a 'Risk environment' longer than necessary. Perhaps your staff could do with some re-training?