Toolstation UK Reviews

Name: Toolstation UK
Rating: 3.66

3.7 Rating 710 Reviews

66 %

of reviewers recommend Toolstation UK

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Metrics

3.7

Based on 710 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Toolstation UK 1 star review on 18th December 2024

Anonymous

Toolstation UK 1 star review on 28th February 2024

TAKA

Toolstation UK 1 star review on 23rd February 2024

Charlie

Toolstation UK 1 star review on 1st January 2024

J RONCHETTI

Toolstation UK 1 star review on 27th July 2023

LEJ

Anonymous

Anonymous // 01/01/2019

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“Express delivery was fast and friendly driver”

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Posted 1 day ago

“Use to be good but have stopped Delivering to Northern ireland. so. f- em”

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Posted 4 days ago

“Good products ,awful delivery using 'evri' my delivery has been sat in evri's depot for days, toolstation promote next day delivery .... evri do not agree, lucky if you get it within a week”

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Posted 1 week ago

“Ordered some trousers online, these didn’t fit. But the returns are arranged pick up only and costs £9! This aspect is not stated on the returns instructions in the parcel. So for some £32 trousers not great. Avoid Toolstation or stick to collection orders only if you have to, so you can return in store. I will shop elsewhere now. Shame”

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Posted 2 weeks ago

“I use the gravesend branch, all the staff are massively help and go the extra mile, I drive past another branch to go to this one 😂😂”

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Posted 3 weeks ago

“Took my money no communication I contacted them which is quite difficult to start with told them it to cancel the two parcels which was ordered a week apart neither had been delivered after quite a bit of the person not understanding and not able to read she agreed to cancel and this was confirmed later via email next day both parcels turned up together even though their order dates were a week apart tool station are refusing to arrange collection of the items tool station are refusing to give me the address so I can return them or any contact details so basically stole my money”

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Posted 1 month ago

“Bought zero ultra powder wasp nest killer foam jet 23/08/25 recommended by assistant Hainault store to treat wasp nest under facia board, told it works well, assistant said may take various applications to kill all wasps use whole can, let him know how it went, did not work what so ever, explain back at store told could not refund because can was now empty to check contents by store manager, phone customer service, same reply, explain assistant said use whole can for treatment, no refund, will not use Toolstation again.”

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Posted 1 month ago

“Went to Telford Way today struggle to get some buckets that were stuck together left two out for another customer staff was very abrupt and said put them back went somewhere else”

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Posted 2 months ago

“Took delivery of evolution R255TBLX+ Table saw this morning. Very impressed with the service, ordered in store on Monday, arrived early Tuesday. I have wanted this table saw for some time but it was always out of stock. I am looking forwards to using it, as soon as I have finished assembling the stand. The build quality is immediately obvious when you open the box.”

Helpful Report

Posted 2 months ago

“Parcel Force failed to deliver my items and lied about delivery stating that one pacel had been delivered and that the other was rejected by ourselves the following morning at 7am. Toolstation investigated and it turned out that Parcel Force had lied and our packages were damaged and destroyed. After several complaints to Toolstation.... two separate agents offered to resend the order, these never arrived. I had to make a separate complaint just to get my order resent. I am still waiting for delivery after 5 days. An absolutely shocking service with no responsibility for customer care let alone the days of work I have lost.”

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Posted 3 months ago

“Had an issue with a cheap lawnmower under warranty. Customer services didn't want to know. I got blamed, ignored and fobbed off. I have spent thousands over the years with them. They appear not to care anymore so I'm closing my account.”

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Posted 5 months ago

“I alwAys get great service at Altens tool station Aberdeen , the manager Craig is always very helpful.”

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Posted 6 months ago

“I ordered a trailer with a 3 day delivery window, 9 days later it arrived, 3 companys were involved but I paid toolstation so I expected them to sort it out, I lost 3 working days and a ruined camping weekend, toolstation were not interested in a small amount of compensation for my inconvenience, If I could give no stars I would, from now on I will always go to Screwfix no matter what the price”

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Posted 6 months ago

“I use shop in Whitley Reading, customer service is outstanding nothing to big an issue will look at trying to match prices on some things and work hard to try and get the things in asap if not in store call you to let you know it’s arrived Manageress is always smiling”

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Posted 6 months ago

“I bought nice Milwaukee multitool from Tool Station. I definitely buy again from them . Thanks”

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Posted 7 months ago

“I use the Poole branch alder hills , always very helpful”

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Posted 8 months ago

“Totally dishonest and arrogant company I ordered a Airmaster tubular heater from Toolstation. When trying to install it, we discovered that it could only fitted horizontally (this was not specified on the website). I contacted tool station and they sent me a label for the return. BUT THEY NEVER REFUNDED THE ITEM. Their excuse is that it was sent by one of their suppliers directly but I ordered it from Toolstation. They now say that the item is lost and cannot be found. They emails are dripping with arrogance.”

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Posted 9 months ago

“Meg and Marshall were very helpful. My visits always have the staff running around. They really are assets to the company”

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Posted 10 months ago

“It’s no good going in there for a look you’ve gotta buy something. I’ve been shopping there for 14 years I have a trade account there I spend thousands of pounds every year the particular day I got the ticket I didn’t buy anything so I can’t get out of the ticket. They didn’t have the stock of what I wanted and now I’m having to pay a fine or £100.”

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Posted 10 months ago

“Always use toolstation great prices and great sevices. Always reliabke for stock and products.”

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Posted 10 months ago

Toolstation UK is rated 3.7 based on 710 reviews