“Upon being in the process of moving I decided to pop into Devizes Toolstation.
The staff went above and beyond, extremely polite and helpful.
I went in to buy a Tarp which I honestly didn’t have a clue about but due to the staffs help I purchased one.”
“Great range of products, all very keenly and competitively priced, and with click and collect service, it was easy to place my order and collect it within an hour.”
“My store in Cinderford is fantastic.
Especially Naomi who nothing is too much trouble for.
Friendly, helpful, caring and makes stressful DIY a little easier!
A great team.”
“They use parcel force to deliver who are always late
The item arrived damaged which is not their fault but the returns proccedure is poor. you have to pay for the return and get re embursed. Amazon is free so wont be using toolstation again”
“Went in new Warminster store today what a lovely layout. Can’t fault the staff very friendly and looked really happy serving customers got greeted as soon as I walked in which was nice.”
“I opened an account I have put in my details 3 times still it keeps asking for my email and password it keeps saying I have to reset my password I can’t change my email it is the company email”
“We placed an order for delivery over 1 year ago, total of £170.
I forgot about it.
Never received it never sent the money back.
Tried to contact tool station over the phone (obviously to get my money back) just to hear from them this is not possible????!!!!
So no products no money, be aware !!!!!!
Plus they never send an email or notification regarding this order…. Thieves.”
“Order number 30/7/23 - XAS419017433
I have made contact three times now asking for my refund. You confirm that is has been processed but it still hasn't appeared in my bank account!!! (4/9/23)”
“Great in store, website terrible
Once in store these guys are great, super helpful whenever possible. Well priced to be competitive with SF. Parking at Montrose branch in anything bigger than an estate car isn't the easiest but rarely a huge issue. The main problem and reason for 1* however, is the website, it's unusable for me 95% of the time "502 Bad Gateway" I reported this to them a year ago, spent ages going back and forth with their IT and have seen many others experience the same issue. They tried the usual clear cache look at browser settings, change browser and nothing works. Occasionally I can use the site through my phone but as soon as I sign in it locks me out on 502 bad gateway, regardless of browser. So I often find myself ordering elsewhere. I had originally placed a review on Trust Pilot giving them 3* as a "verified review" however, it would appear ToolStation have asked for the review to be removed and if Trust Pilot feel the need to censor verified and accurate reviews because a company asks them to remove it rather than addressing the root cause of the problem in the review the 1 star is more than fair.
In addition, recently when trying to place an order on the phone, explaining the issue to them, I was advised they couldn't process the order over the phone and I should go online to place the order...”
“Visited Toolstation Macclesfield today....was very impressed with choice of stock. Staff were willing to help me with my purchase... Well done to the team here.”
“Click and collect purchase for the Rickmansworth branch. Really helpful staff that even helped carry the lawnmower to the car.
Ample parking, friendly staff, great little store. I will use again.”
“I ordered a wall fan from Tool station for £28 and booked the electrician in to do the work. Tool station had sent the incorrect fan, a ceiling fan costing £84- I returned it and they refunded my original price - however my electrician charged £50 call out fee, I am still awaiting from Tool station as the assistant said she could only refund me on my original order and I had to claim the £50 via tool station with a complaint- still awaiting this response as 2 days ago”
