Toolstation UK Reviews

Name: Toolstation UK
Rating: 3.66

3.7 Rating 710 Reviews

66 %

of reviewers recommend Toolstation UK

Company Reviews

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Metrics

3.7

Based on 710 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Toolstation UK 1 star review on 18th December 2024

Anonymous

Toolstation UK 1 star review on 28th February 2024

TAKA

Toolstation UK 1 star review on 23rd February 2024

Charlie

Toolstation UK 1 star review on 1st January 2024

J RONCHETTI

Toolstation UK 1 star review on 27th July 2023

LEJ

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great range of products, all very keenly and competitively priced, and with click and collect service, it was easy to place my order and collect it within an hour.”

Helpful Report

Posted 1 year ago

“My store in Cinderford is fantastic. Especially Naomi who nothing is too much trouble for. Friendly, helpful, caring and makes stressful DIY a little easier! A great team.”

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Posted 1 year ago

“Very helpful staff at my store in peterlee. Always happy and pleasant, a joy to visit the store”

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Posted 1 year ago

“They use parcel force to deliver who are always late The item arrived damaged which is not their fault but the returns proccedure is poor. you have to pay for the return and get re embursed. Amazon is free so wont be using toolstation again”

Helpful Report

Posted 2 years ago

“Went in new Warminster store today what a lovely layout. Can’t fault the staff very friendly and looked really happy serving customers got greeted as soon as I walked in which was nice.”

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Posted 2 years ago

“I opened an account I have put in my details 3 times still it keeps asking for my email and password it keeps saying I have to reset my password I can’t change my email it is the company email”

Helpful Report

Posted 2 years ago

“We placed an order for delivery over 1 year ago, total of £170. I forgot about it. Never received it never sent the money back. Tried to contact tool station over the phone (obviously to get my money back) just to hear from them this is not possible????!!!! So no products no money, be aware !!!!!! Plus they never send an email or notification regarding this order…. Thieves.”

Helpful Report

Posted 2 years ago

“Just to say what a great help James was in you Stanley green store helpful friendly and patient what a nice guy”

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Posted 2 years ago

“Order number 30/7/23 - XAS419017433 I have made contact three times now asking for my refund. You confirm that is has been processed but it still hasn't appeared in my bank account!!! (4/9/23)”

Helpful Report

Posted 2 years ago

“Staff at Toolstation Leyland are always very friendly and very helpful. Always have what I need in stock and I don’t shop anywhere else”

Helpful Report

Posted 2 years ago

“Great in store, website terrible Once in store these guys are great, super helpful whenever possible. Well priced to be competitive with SF. Parking at Montrose branch in anything bigger than an estate car isn't the easiest but rarely a huge issue. The main problem and reason for 1* however, is the website, it's unusable for me 95% of the time "502 Bad Gateway" I reported this to them a year ago, spent ages going back and forth with their IT and have seen many others experience the same issue. They tried the usual clear cache look at browser settings, change browser and nothing works. Occasionally I can use the site through my phone but as soon as I sign in it locks me out on 502 bad gateway, regardless of browser. So I often find myself ordering elsewhere. I had originally placed a review on Trust Pilot giving them 3* as a "verified review" however, it would appear ToolStation have asked for the review to be removed and if Trust Pilot feel the need to censor verified and accurate reviews because a company asks them to remove it rather than addressing the root cause of the problem in the review the 1 star is more than fair. In addition, recently when trying to place an order on the phone, explaining the issue to them, I was advised they couldn't process the order over the phone and I should go online to place the order...”

Helpful Report

Posted 2 years ago

“Visited Toolstation Macclesfield today....was very impressed with choice of stock. Staff were willing to help me with my purchase... Well done to the team here.”

Helpful Report

Posted 2 years ago

“Click and collect purchase for the Rickmansworth branch. Really helpful staff that even helped carry the lawnmower to the car. Ample parking, friendly staff, great little store. I will use again.”

Helpful Report

Posted 2 years ago

“Ladies name was Trish.very helpful and knowledgeable.will definitely shop here again.”

Helpful Report

Posted 2 years ago

“Marie at Toolstation Borehamwood, is a lovely lady, very helpful & understanding person when I ordered the wrong product & give me a full credit.”

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Posted 2 years ago

“Toolstation Lutterworth staff extremely helpful ,always have time to help .”

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Posted 2 years ago

“I ordered a wall fan from Tool station for £28 and booked the electrician in to do the work. Tool station had sent the incorrect fan, a ceiling fan costing £84- I returned it and they refunded my original price - however my electrician charged £50 call out fee, I am still awaiting from Tool station as the assistant said she could only refund me on my original order and I had to claim the £50 via tool station with a complaint- still awaiting this response as 2 days ago”

Helpful Report

Posted 2 years ago

“Toolstation borehamwood has good stock levels. Good staff who are really helpful. The manager Paula is excellent. 5 stars all round.”

Helpful Report

Posted 2 years ago

“Ordered in store for a door handle £200 they said it will arrive the next day. I went to collect and was told they didn't have it in stock at the warehouse, so they refunded me in store. I still haven't received my refund into my bank account! So I paid £200 for absolutely nothing! Really frustrating! Will be getting my bank to get the refund for me.”

Helpful Report

Posted 2 years ago

“Ordered 15mm. Compression connectors to be delivered. They arrived with no nuts or olives🤢”

Helpful Report

Posted 2 years ago

Toolstation UK is rated 3.7 based on 710 reviews