Toolstation UK Reviews

Name: Toolstation UK
Rating: 3.68

3.7 Rating 701 Reviews

66 %

of reviewers recommend Toolstation UK

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Metrics

3.7

Based on 701 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Toolstation UK 1 star review on 18th December 2024

Anonymous

Toolstation UK 1 star review on 28th February 2024

TAKA

Toolstation UK 1 star review on 23rd February 2024

Charlie

Toolstation UK 1 star review on 1st January 2024

J RONCHETTI

Toolstation UK 1 star review on 27th July 2023

LEJ

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible service, website showing original correct prices, I got charged higher prices, showing online correct before and after still original prices. Had to wait a week after spending hours comparing all the over charges and they say, sorry~!! Not good enough ToolStation, will go back to Screwfix.”

Helpful Report

Posted 1 year ago

“Very convenient when you need anything from DIY materials to waterproof clothing the stock is vast. The staff serving are always pleasant to deal with and if anything is wrong or the product is not suitable they always accept returns with no fuss”

Helpful Report

Posted 1 year ago

“https://www.luceco.com/uk/products/inspection-worklights/head-torch Luceco Rechargeable PIR Inspection Head Torch 3W 6500K Product Code: 36841 Light beam NOT adjustable The Product Details say 'adjustable to 60 degrees' - this is misleading because it is NOT the angle of the light beam itself (which is very narrow, about 15 degrees and really does need to be adjustable) but the angle of the unit on the users head! Disappointed. The beam is so narrow - making it less useful.”

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Posted 1 year ago

“I have visited the Rhyl branch of Toolstation many times . I have always found the staff very friendly and professional and they have made my visit very enjoyable . They have a good knowledge of the tools which they sell .”

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Posted 1 year ago

“Always helpful and friendly staff, and usually have what I need.”

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Posted 1 year ago

“Please DO NOT Purchase any Ximax Radiators from Toolstation. since buying a Ximax radiator it is not heating our room as we thought it should. it’s not fit for the purpose it was intended. we contacted Toolstation and Ximax there just putting it done to the fitting, Which it is NOT. We have done research on line and a lot of people have had the same issues. Aslo not got anywhere with Toolstation or Ximax. Toolstation and Ximax will not refund our money. It’s robbery the money they’re charging for goods that are unsatisfactory. PLEASE BE WARNED DO NOT PURCHASE XIMAX RADIATORS FROM TOOLSTATION YOU WILL BE THROWING MONEY FOWN THE DRAIN. The cost of the radiator purchased was £356.00 Oxford Duo Designer Radiator”

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Posted 1 year ago

“My click & collect order was processed very quickly and was collected with a smile. Thanks.”

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Posted 1 year ago

“I go in Toolstation Leyland on a weekly basis, the staff are always warm and welcoming, normally have what I need and if not have always managed to find me a alternative Highly recommend”

Helpful Report

Posted 1 year ago

“Brilliant Staff, Adam’s a legend. Very helpful every time I go there.”

Helpful Report

Posted 1 year ago

“Upon being in the process of moving I decided to pop into Devizes Toolstation. The staff went above and beyond, extremely polite and helpful. I went in to buy a Tarp which I honestly didn’t have a clue about but due to the staffs help I purchased one.”

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Posted 1 year ago

“Bamber Bridge store excellent service manager Lynn asset to toolstation staff always welcoming and happy to help great customer service every visit”

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Posted 1 year ago

“Great range of products, all very keenly and competitively priced, and with click and collect service, it was easy to place my order and collect it within an hour.”

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Posted 1 year ago

“My store in Cinderford is fantastic. Especially Naomi who nothing is too much trouble for. Friendly, helpful, caring and makes stressful DIY a little easier! A great team.”

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Posted 1 year ago

“Very helpful staff at my store in peterlee. Always happy and pleasant, a joy to visit the store”

Helpful Report

Posted 1 year ago

“They use parcel force to deliver who are always late The item arrived damaged which is not their fault but the returns proccedure is poor. you have to pay for the return and get re embursed. Amazon is free so wont be using toolstation again”

Helpful Report

Posted 1 year ago

“Went in new Warminster store today what a lovely layout. Can’t fault the staff very friendly and looked really happy serving customers got greeted as soon as I walked in which was nice.”

Helpful Report

Posted 1 year ago

“I opened an account I have put in my details 3 times still it keeps asking for my email and password it keeps saying I have to reset my password I can’t change my email it is the company email”

Helpful Report

Posted 1 year ago

“We placed an order for delivery over 1 year ago, total of £170. I forgot about it. Never received it never sent the money back. Tried to contact tool station over the phone (obviously to get my money back) just to hear from them this is not possible????!!!! So no products no money, be aware !!!!!! Plus they never send an email or notification regarding this order…. Thieves.”

Helpful Report

Posted 1 year ago

“Just to say what a great help James was in you Stanley green store helpful friendly and patient what a nice guy”

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Posted 1 year ago

“Order number 30/7/23 - XAS419017433 I have made contact three times now asking for my refund. You confirm that is has been processed but it still hasn't appeared in my bank account!!! (4/9/23)”

Helpful Report

Posted 1 year ago

Toolstation UK is rated 3.7 based on 701 reviews