“I use Toolstation a lot but they really let themselves down with a rubbish web site…
The search facility is a joke
If you type in a standard item you get something that has no relation to that product.. even the staff in store say the same thing.. really not fit for purpose…
Staff are helpful and prices are ok”
“I did not know exactly what i needed for the job i was doing.
Ellis told me to purchase ALL the items that we spoke about, in the knowledge that I could return ALL the items (in good condition) within 30 days for a full credit. It worked - well don TS”
“Have seen the video clip of the absolutely disgusting behaviour of one of your staff . The man responsible must be immediately dismissed and Toolstation need to educate staff on government guidelines and not question the public's exemptions .”
“On the whole good however click and collect being slowed down by people not ordering before collecting and only 1 person serving therefore customers having to hang around longer than necessary”
“Guys at scotchy rd toolstation are mint always look after you.
Apart from certain things they cant do e.g. refunds but that's due to the business not the staff”
“I purchased a Dust-extractor but, it wasn't clear in the catalogue which of the two dust-bags was the correct one for the model I purchased. Contacted customer services to ask the question and was told they didn't know and give me the Manufacturers phone number to ring. It might of been a good idea to have the code for the relevant dust-bag for each model in the description like is done with some other products.”
“I visited tool station today at Salisbury and I was very impressed with the knowledge and the service that I was given from one particular member of staff who I think her name was Michelle very impressed very helpful and I will definitely be using tool station in the future”
“Always my first call for bits ,very rare they are out of stock and you can’t beat there prices.ive bought everything from tools to paint with no problems”
“Tool station are fab because you only need to spend £10, actually I think it might be just £5 to get free next day delivery, they are uncomplicated with low prices great value for money, my first port of call for all my DIY needs, JP”
“I've used Toolstation now for various items now, recently for some tools and mastic, found them to be cheaper than screwfix and B&Q which are just round the corner.”
