“I purchased 2 items from their website, which appear to have been fulfilled by a third party supplier. I decided to return them, as they did not suite my needs.
Because they were fulfilled by a third party, I cannot return them to a local branch. That's ok. So I followed their returns procedures regarding "Items delivered direct from the supplier" on their website.
All I have done in the last 2 weeks it bounce between Toolstation and the Supplier, waiting for the items to be collect and refunded. Why is it up to me to get these 2 companies to talk to one another to arrange a collection and refund? I'm sure they'll remember to charge me for my items to be returned after all this.
Currently, I am still waiting to hear back from someone.”
“To start with I would call it a rasict branch as the insulting treatment they give, only hurts you and do not make you feel inclusive.
Its all clear when you see branch manager misbehaving and refusing to tell his name which he I believe is my right to know. He refused to serve me and walked away which was very ride. I request ToolStation to please see CCTV footage so correct this un professional behaviour. Not only this the staff joke around each other in very awkward way instead of serving customer. The branch manage may have affair with one of his staff as you can clearly see the way they talk and ignore customers. I know it may be their personal matter but they need to be professional and not make ustomers feel awkward.
I asked his colleague to tell me his name and he also refused on which I asked if I can speak to someone. He referred me to Customer Services as that is the only card they all have to play. I politely askedhis name and he also refused to tell his name, I assume they should be wearing name badge which they weren't. May be "Rhys W" who served me forgot that in recipient operator's name is stated anyway so there is no way they should be refusing to tell names.
They all try to corner you by grouping so I feel terrified and embarrassed to go this store, i faced same attitude and behaviour on 3 visits and I won't be going to that store ever.
If Toolstation care for their customers they should change the staff or atleast change the branch manager as he doesn't deserve to be the manager as he is demosntratinh wrong behaviour and attitude. Please see CCTV footage for 27th October at 2:10 pm.
I have attached receipt as well as need to make it gets investigated and to make sure that no one else get treated like this. I ignored last 2 incidents but it gor wrose and worse so now I had no other option but to add a review.
Shame on racist branch manager and the way he is training his staff.”
“Awful company on so many levels! Cheap products that don't last very long, break laws on lack of breaks for staff and 1 hour wait times when calling Customer Service. Screwfix is a lot better!”
“I use Toolstation a lot but they really let themselves down with a rubbish web site…
The search facility is a joke
If you type in a standard item you get something that has no relation to that product.. even the staff in store say the same thing.. really not fit for purpose…
Staff are helpful and prices are ok”
“I ordered two radiators for a job. A week later they as for more details. A further week and only one arrives. The second was cancelled without my knowledge, I have had no contact from Tootstation.
31 minute delay to talk to someone and an online chat that didn't talk back.
Whilst waiting I ordered a replacement from a competitor (which I hope turns up).
I am now worried that the valves will not turn up either.
Oh well live and learn, will not use Tootstation again.
Previous experience has been fine hence the second star”
“Just visited your Ross on Wye store and was served by Riley on the counter.
He was really helpful & made our day :)
Thank you for great service - Riley is a credit to toy guys.”
“Let down AGAIN by toolstation. Ordered Wednesday 6.30, its now Thursday, no parcel, no text or meagre from a delivery drive. When I got hold of them they said they had a problem. Customer services was rubbish and no real explanation of meaningful apology given. Go somewhere else”
“warning to all considering a toolstation trade account..DO NOT BOTHER. application process is a joke run by incompetant idiots.
no communication start to finish, found out my account was open by accident. immediatly cancelled it..no way do i want these people having anything to do with my finances..stick to screwfix”
“ordered and paid online, received a text to say the item was ready to collect. when I arrived I was told the didn't have the item available. I will not be using them again”
“A staff member was eating his breakfast this morning when I came into the store in Paulton funniest thing I've seen in a while
Is it that bad there they have to eat and drink while Serving 😆”
“My first visit to Oldham branch was simply great.
My order was " click and collect " - Graham behind the counter greeted me with a smile and after taking my details, carried by two large paint pots to my car asked if there was anything else he could help me with.
All sorted within a couple of minutes in a friendly, efficient and no fuss manner - what else could you ask for. Simply excellent service !”
