Went to the local Toolstation inside the local Wickes store. I was looking for a pressure sprayer part but, did not know where to begin, I saw the Toolstation manageress Kim who has helped me before. She was on her way for a break but, stopped to help me locate the part I needed. It was not in store AND would you believe, she phoned around and reserved it for me at a nearby branch. Kim is always cheerful and very helpful but, this was customer service on STEROIDS! Remember, she was on her way out for her break and still did all the above to help me. First class service from Kim...as per usual.