There is no option for no stars but even if there were a ranking of zero would be far too high. Ineptitude and incompetence at its highest level. After ordering goods to a value of just short of £100 on a click and collect basis I'm still waiting a week later for any kind of communication. Their phone lines have been out for at least a week and their website now states that it will take 3 to 4 days to answer an email. They have taken my money and abandoned any form of customer service to the extent that I demanded a refund 3 days ago and again I've heard nothing. Toolstation are an utter disgrace when other suppliers are performing brilliantly during the coronavirus with virtually no delays or drop in customer service. I will never use Toolstation again