Went to Bootle (Liverpool) store after ordering an electric shower (£189.98) on 3/7/20, went to pick this up the following day and was told it was out of stock. They stated they had left a voicemail which I didn't get, they did however send an email to confirm it was in stock. The young lady at reception said again they had no stock and they have refunded back onto my card (still not received refund 14 days later). I went back onto their website that day (1 day after ordering) and they were showing 2 showers in stock at a higher price of £239.98. It look like they did not want to sell at the original price and used the 'out of stock' as an excuse. Sent emails to customer service (if there is such a thing) 4 days ago and still no reply. I will need to contact my bank today to see if they can authorise returning my money, could be that Tool Station are having cash flow issues and keeping hold of your money. All I would say is KEEP CLEAR of Tool Station, they are a joke company