Went to Screwfix for box of small screws. Didn't know size or gauge so pointless to use catalogue. Asked member of staff there if the could help me identify and purchase screws. Advised I need to fill in slip, identify code and submit to counter. I told staff I would have to take catalogue away and ask a friend to identify goods....Staff said I needed to bring catalogue back to shop on my return(????). Went to Toolstation with sample of screws needed and advised Toolstation of my difficulty in identifying screws needed. Really helpful staff member measured screws (he knew gauge) and promptly went to stock, returning with box of screws for 91pence. Excellent service from Birkenhead shop, I told him of my difficulties in Screwfix and he said " happy to help, it's what we do!!!". Great service and customer relations 👍👍😊