First of all, the delivery did not turn up on the date was given to us, in the end it was 2 days late. It finally turn up on the 3rd day after the given delivery date. This was ok, because we were well inform and spoke to by the office staff. Now things get interesting, our property is situated at the base of the Great Orme, in an elevated position, from the road side parking space there is a 10ft up lift need to be done to put the goods(2 ton bags of balast) on to our terrece. Unfortunately, the driver that turn up with the good procced to drop the goods on the foot path of road. When we requested the goods to be up lifted, with out even looking and checking anwser: 'no, it is not possible.' we then questioned: 'we just had 2 similar load delivered by the same size truck and it was all up lifted.' 'no, not my truck.' At this point we express our disappointment in the unwillingness to help and the service received, then ask the driver to return the item. Charmingly, the driver drove off while yelling:'Fxxk off' at us. Credit to every one we have dealt with in the office, but this is the classic example of how one person can ruin the whole thing for you.