“Absolutely useless. Booked and paid for delivery of goods using online service to be rung by delivering branch saying it wasn’t possible. Then they arranged for another branch to sort out their mess and they ring the next day and say the same. Expected better from a company like TP. Asked to escalate to regional management but would not give contact details. Why promote an online booking service that is not fit for purpose. Don’t waste your time.”
“When you have had an account for over 40 years and you receive a threatening text stating "you have not paid your account we are closing it". Five mile round trip to branch BISHOPS STORTFORD and turns out they have been sending emails to an address we have not used for over 10 years! No apology. No so sorry . What they should have done is
1) pick up the telephone and call
2) ask if there is a problem as payment not received
3) check email address
4) print and put in envelope and a stamp and post
5) establish if they are not going to mail statements that their customers still have correct address.
How delinquent are they . Having worked in credit control for over 35 years this company is a joke whether it's the branch or head office.”
“I spoke to the manager Chris about some stones I needed for my son's resting place he told me to come down and have a look on arrival 2 other members of staff who were so very helpful and polite to me ... I went to pay and out of respect for my son he gave me the stones for free to say it as touched our hearts is a understatement...100 percent recommend Travis and perkins ..thank you Denise Rogers”
“I had a very disappointing experience with Travis Perkins. A simple error in my order (incorrect 50mm screws supplied) took weeks to resolve despite multiple emails and repeated escalations. I was asked the same questions several times, promised callbacks that never happened, and no concrete action was taken. Eventually, I had to buy the correct items elsewhere just to keep my project moving. What should have been a straightforward return and refund became unnecessarily frustrating due to poor communication and lack of follow-through. I would not recommend based on this experience.”
“Excellent.
Tracking was exactly as is should be, delivery arrived at time expected. Wood and materials in perfect condition.
Shout to Andy at Dunfermline for being extremely helpful and understanding. Please him know it's appreciated.”
“As a trade customer I’m not happy with the service at all. I travelled from Mansfield to Exeter to pick up 14 boxes of cladding only to find 3 boxes unusable due to being broken beyond use. After several phone calls and pictures of the boxes they had the nerve to credit me one box as a good will gesture and are refusing to credit me the full amount. I will never trade with them again.”
“I’ve been an account holder with TP for 40years received monthly statement which I paid on time as always only to receive snotty email saying my acccount would be on stop if I didn’t pay my balance, so assuming payment hadn’t been made I paid it , only to check my bank account at the end of the month to find it had been paid twice .
Having spoke to credits department with emails and numerous calls 9 days later still haven’t received money back , not even an apology .”
“Would like to say the delivery schedule was perfect, arrived in the allotted time frame and was expertly placed on our property by a very amiable and professional guy called Richy. Thanks Richy”
“Very poor experience with Travis Perkins West Swindon Branch made complaint less than a year old fence panels advertised as robust with warranty all wrap and bowed out now need replacing !!”
“The products I ordered were good quality and good price. Delivery, not so much. Originally set for a Thursday but when I called to check they couldn't find the delivery order but assured me I'd get it Friday. Called on Friday and they had lost the order again. Spoke with a lovely chap, Rob, who listened to me and some got the order out that day. He was aces, the rest of delivery dept, not so much.”
“Riley Derbyshire branch. Low stock levels of poor quality materials,(very often run out of items we need) insulting yard staff, who disappear when anything heavy needs carrying. Quicker to find a get materials yourself than ask them.
Only go there because my companies main account is there.”
“Shocking Prices, have a trade account but the prices are still charged more than their retail prices shown online - £9 for a bag of cement :-o
Will use B&Q in future with retail prices at £7 per bag. Everything now at TP seems overpriced, even if you have a trade account.”
