Travis Perkins Plc Reviews

Name: Travis Perkins Plc
Rating: 2.57

2.6 Rating 114 Reviews

39 %

of reviewers recommend Travis Perkins Plc

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Metrics

2.6

Based on 114 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Travis Perkins Plc 1 star review on 5th March 2022

Anonymous

Travis Perkins Plc 1 star review on 21st February 2022

Anonymous

Anonymous // 01/01/2019

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“Driver lies ,he did not put my order in my site and said they send it with small lorry but after that they discount my money 20 percent and refund my money.”

Helpful Report

Posted 5 years ago

“Visited the Redditch branch just before closing time Saturday 23rd February. The 3 guys there were excellent, very helpful nothing to much trouble. Glad to see a place sticking to its closing time rather than putting down the shutters 5 mins early.”

Helpful Report

Posted 5 years ago

“Staff at my local branch cannot do enough for their customers however ordering bulk purchases online for delivery is an absolute joke. Unlike ALL their competitors their website does not tell you when items are currently out of stock, they take payment, provide a pointless delivery date (because the item(s) are not in stock and they have no idea when they will be back in stock) and then on the delivery day you were given you get the bad news and have to wait another week. If call Customer Services you speak to someone whose paid to apologise and that's it! Both times I've ordered online for delivery I've been properly let down - NEVER AGAIN!”

Helpful Report

Posted 5 years ago

“Expensive compared with their competitors, accept payment on goods that are currently out of stock but don't tell you until you've paid. Estimated delivery days are always way off and a Customer Service department that is totally clueless.”

Helpful Report

Posted 5 years ago

“It's a builders merchants where all of the staff step forward to help and assist.”

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Posted 5 years ago

“Website with products that I bought (and paid) but after two weeks waiting they finally haven't them. Terrible customer service by phone and queries by email never replied. I suggest you AVOID this place”

Helpful Report

Posted 5 years ago

“Ordered 2 internal doors to be delivered last Thurs. Got a call straight away to say it would be Fri morning instead so I took the morning off work. No delivery by 11 so I called to ask. Was told theyd call back before lunch...they didnt. I got a call back in the afternoon saying doors would arrive Mon after 3pm....again they didnt but I got a call to say theyd arrive on Wed.....again they didnt and no phonecalls. Theyre now a week late, ive heard several excuses and had many false promises....but obviously my money was taken straight away!!”

Helpful Report

Posted 5 years ago

“Delivery service is very poor. Ordered a large bag of bark with a provisional delivery date on line of 4 days later. They rang but could not deliver until the next day. We organised someone to transfer and spread the bark on behalf of an elderly relative. On the morning of delivery it was cancelled by TP and arranged first thing for 2 days later. We again arranged for someone to transfer the bark. It was not delivered until after 3 30 despite yet another broken promise of delivery early afternoon and us chasing up delivery by phone, 3 times. The person who was spreading the bark had other commitments and could not wait any longer. Very poor service TP”

Helpful Report

Posted 5 years ago

“They successfully delivered to us down a tricky side-road and communicated well on delivery issues”

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Posted 5 years ago

“Very quick service and a great range of stock.”

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Posted 5 years ago

“Couldn't get through on phone at Saltash branch as I live on the Cornish side, So tried ringing Rendle street branch in Plymouth and got through to Gareth first call and he helped me no end and a really great guy , Just wish he would come to the Cornish side 😁😁”

Helpful Report

Posted 5 years ago

“Reminded me of a 10% offer but only when I got to checkout noticed the 10% off was only a few items, not everything. Really quick follow up on order, offering alternatives that were in stock to facilitate rapid delivery of order”

Helpful Report

Posted 5 years ago

“Really poor service. They don't care, they don't call back, you have no chance to get a quote out of them, total time wasters. Brought some brick and render from them because they had an offer on. And to this date I still cannot get my invoices which total over £5k. Really annoyed”

Helpful Report

Posted 5 years ago

“I bought composite decking from Travis in Burnham on Crouch last year. After six months the surface started to disintegrate. I contacted them but they wouldn't come out, they sent the rep from the manufacturer. This very arrogant man said I was wrong and that product was the same as when I bought it. This item has a 10 year guarantee but they won't replace the faulty parts. Don't buy decking from Travis Perkins as the are selling substandard products.”

Helpful Report

Posted 5 years ago

“Good price for item, website easy to use. Order despatched quickly”

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Posted 5 years ago

“The staff in branch are friendly helpful and above all knowledgeable and very helpful. Its a pleasure to use this branch. Top stuff guys! My thanks.”

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Posted 5 years ago

“Fantastic customer service highlyrecommend”

Helpful Report

Posted 5 years ago

“Ordered 6 oak internal doors at the beginning of last week. Was told they would be delivered this morning At 12 noon I rang marple branch to be told they had transport issues and it would be loaded onto the delivery vehicle when it returned to the branch A simple phone call at some point during the morning to explain difficulties would have been courteous and helpful Had to cancel commitment for this afternoon Don’t think I will be using them again or recommending TP to anyone”

Helpful Report

Posted 5 years ago

“Placed an order with them - was given an estimated delivery date .. On their communication it clearly stated they would be in contact - They were not in contact And that this contact would be to arrange the time and date of the delivery - They simply changed the delivery date to a day when no one was going to be in - and as mentioned were not in contact leaving us to contact them ad find all this out.. Amateur hour .. suggested they would leave all the items out on the road .. brilliant - not going to be in any ones way or liable to be taken there At the moment seems likely the order will need cancelling - its not that the date changed it the lack of basics, like contacting people and agreeing a different date .. not just deciding on a different date for themselves”

Helpful Report

Posted 5 years ago

“Excellent service from in store staff right through to delivery. Purchased bulk bag of slate chippings which arrived just after 8 am on day requested. Would thoroughly recommend. A very happy customer”

Helpful Report

Posted 5 years ago

Travis Perkins Plc is rated 2.6 based on 114 reviews