Travis Perkins Plc Reviews

Name: Travis Perkins Plc
Rating: 2.60

2.6 Rating 131 Reviews

40 %

of reviewers recommend Travis Perkins Plc

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2.6

Based on 131 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone

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Travis Perkins Plc 1 star review on 24th July 2025

Anonymous // 01/01/2019

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“John, Rachael and the team in Aintree branch have been brilliant. I’ve just completed a massive four month project which wouldn’t have been possible without their help & cooperation. Competitive pricing, on time delivery’s and sound advice throughout.”

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Posted 2 years ago

“I would give less stars if I could, but I have to leave at least one. Travis Perkins have conned us out of nearly £3k through either incompetence or negligence. Items that we PURCHASED were continually invoiced for hire. When our office picked this up and brought it Travis Perkins attention it took them 8 months to look into - during which time they continued to generate further invoices for said items, sent threatening messages for payment, and eventually froze our account. They have not offered any refund and have now closed the inquiry. We are a small family business and this has cost us dearly in an already difficult time. If you choose to use them please make sure you are handed paperwork for your order and check it is correct before you leave! Conveniently for Travis Perkins we were not given paperwork for our transaction - only the person who off hired the items for purchase to us knows why. We have been left with no proof, nothing we can take to court. This is not the first time mistakes have happened. Regularly hired items have been over hired - invoicing us for longer than we have had the items. I hate to think how many times these have slipped through the net and not been picked up. I would avoid at all costs. We certainly won't be using them ever again!”

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Posted 2 years ago

“Can you please give time slots been waiting all day even went to depot to get a time when they would deliver just got fobb of with lies still haven't turned up and its way past 4 now phoned driver straight to answer phone fed up”

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Posted 2 years ago

“Our shed was going to be delivered earlier so we had to get the base done the day b4. We thought nobody would deliver sand and cement that quick!!! We phoned travis perkins on the off chance they would deliver (thinking no chance). They not only came and delivered but the drivers went above and beyond. We thought they would have to put the bulk bag of sand on the front garden and we would have to go forwards and backwords to the back garden. Chris and glyn were amazing as they said they could put it over the back wall to save keep going to the front. They saved lots of time. We would never have got our shed base done in time otherwise. Thankyou guys for making our job 100% easier. Chris and glyn were very professional and very friendly. We will not hesitate to use travis perkins again, and would definately reccomend them.”

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Posted 2 years ago

“Hi found Dan and Luke at Clacton branch very helpful and most welcoming today 14.08.23 Having come from a retail management background it was good too see that good customer service is alive and well. Thank you”

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Posted 2 years ago

“Website rubbish jumping all over place giving wrong search results put me off completely.”

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Posted 3 years ago

“Travis perkins are a a company who take on people with disabilities then treat them badly, staff members take advantage of vulnerable people. Management (who I can not name and I want to) allow this to happen”

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Posted 3 years ago

“Great service from start to finish the driver was very helpful price was great”

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Posted 3 years ago

“Phoned Durham and Bishop Auckland depots, couldn’t get any answer, drove to Durham, product out of stock, they told me that Bishop branch had plenty of stock, drove another 12 miles to Bishop got there at 4.30 and it was closed despite signs on the gates saying close at 5, drove home another 6 miles, will not use again”

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Posted 3 years ago

“We were served by Kristy in Perkins Restaurant and Bakery store #2668 on October 18, 2022… We couldn’t have had a nicer server and friendly helper… she served us like we were family… if you want to feel at home in a restaurant go to Perkins where you feel 100%…. she is definitely an asset to the company…”

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Posted 3 years ago

“Their Tolworth store leave their spotlights on at night,neighbouring residents some elderly & some with autistic children cannot sleep.The clients exiting this store also drive the wrong way against one way traffic.”

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Posted 3 years ago

“Worst supplier ever dealt with”

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Posted 3 years ago

“Telephoned Braintree Office Tuesday21st and placed order on the understanding it was delivered 23rd AM . . Phoned at 3 pm and spoke to a lady said she would phone back and let me know where it was …no one phoned ..delivery arrived at 4 pm …just a simple phone call to advise of late delivery. Not sure I will be going back”

Helpful Report

Posted 4 years ago

“shocking service at manchester central manager out of his depth doesnt know how to talk to customers and has little knowledge of products . been a customer here a long time and now I will have to take my business elsewhere cannot deal with incompetence”

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Posted 4 years ago

“Staff in the yard and in reception are so helpful. They are very competent and knowledgable. A text to confirm Our delivery was on route, delivery driver very helpful and on time would reccomend Travis perkins.”

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Posted 4 years ago

“Beware when hiring tools from this company, hired rotavator from TP Brandon Suffolk branch. After collection it was agreed the machinery was cleaned and re fuelled by myself as in the terms of contact. £200 was taken for payment for 1 days hire and deposit. When I checked my credit card statement the remaining balance for refund after hire charge was not paid in full, when I contacted my local branch they then said after I proved their mistake that conveniently that they cannot make refunds once the transaction has been made ! Now have to wait for TP head office to issue me a cheque ! AVIOD as TP cannot refund your payment card for their mistake.”

Helpful Report

Posted 4 years ago

“When Travis Perkins have stock you can buy, their delivery service is excellent. My experience in branches has been good also. The biggest thing that lets them down is their website. Countless products are shown that are not deliverable or available for collection in your area. The fact that I live in the Midlands suggest this is the case for the rest of the UK. If something is not available it really should not show up in their search results, I have wasted countless hours on the very poor website.”

Helpful Report

Posted 4 years ago

“Manager on way home while customers still waiting Travis Perkins - West Wickham I placed and paid for a simple order on the web on Thursday Instant response - the branch will contact you to arrange delivery - They didn’t Monday morning I called the branch to arrange delivery - agreed for Wednesday Wednesday - no delivery - rang branch - sorry your order was put in the wrong tray Branch stated they will deliver tomorrow - they didn’t Thursday - call branch - sorry out of stock and had to get it from another branch Why was that not evident a week ago Asked to speak to manager - 15:57 hrs - “he finishes at 16:00 - he’s gone home…. I’m still waiting for the delivery - I’ve had bribery of free goods not to publish this Customer services were very polite and sympathetic - but no improvement on delivery - or response from a senior manager If you want a merchant that provides excellent service - don’t use Travis Perkins at West Wickham - the management are not interested as they are clock watching”

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Posted 4 years ago

“Pathetic, for breakfast had 2eggs and 2 pieces of French toast coffee and husband had eggs toast has browns and orange juice . Really 28.79 pathetic never again”

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Posted 4 years ago

“I deal with Travis at Margate Road Broadstairs Kent the manager gary runs a great team friendly and very helpful been in the building game for just over 40 years but can honestly say these guys are the best well done”

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Posted 4 years ago

Travis Perkins Plc is rated 2.6 based on 131 reviews