Travis Perkins Plc Reviews

Name: Travis Perkins Plc
Rating: 2.57

2.6 Rating 128 Reviews

39 %

of reviewers recommend Travis Perkins Plc

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Metrics

2.6

Based on 128 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Travis Perkins Plc 1 star review on 24th July 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our shed was going to be delivered earlier so we had to get the base done the day b4. We thought nobody would deliver sand and cement that quick!!! We phoned travis perkins on the off chance they would deliver (thinking no chance). They not only came and delivered but the drivers went above and beyond. We thought they would have to put the bulk bag of sand on the front garden and we would have to go forwards and backwords to the back garden. Chris and glyn were amazing as they said they could put it over the back wall to save keep going to the front. They saved lots of time. We would never have got our shed base done in time otherwise. Thankyou guys for making our job 100% easier. Chris and glyn were very professional and very friendly. We will not hesitate to use travis perkins again, and would definately reccomend them.”

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Posted 2 years ago

“Hi found Dan and Luke at Clacton branch very helpful and most welcoming today 14.08.23 Having come from a retail management background it was good too see that good customer service is alive and well. Thank you”

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Posted 2 years ago

“Website rubbish jumping all over place giving wrong search results put me off completely.”

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Posted 2 years ago

“Travis perkins are a a company who take on people with disabilities then treat them badly, staff members take advantage of vulnerable people. Management (who I can not name and I want to) allow this to happen”

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Posted 2 years ago

“Great service from start to finish the driver was very helpful price was great”

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Posted 2 years ago

“Phoned Durham and Bishop Auckland depots, couldn’t get any answer, drove to Durham, product out of stock, they told me that Bishop branch had plenty of stock, drove another 12 miles to Bishop got there at 4.30 and it was closed despite signs on the gates saying close at 5, drove home another 6 miles, will not use again”

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Posted 2 years ago

“We were served by Kristy in Perkins Restaurant and Bakery store #2668 on October 18, 2022… We couldn’t have had a nicer server and friendly helper… she served us like we were family… if you want to feel at home in a restaurant go to Perkins where you feel 100%…. she is definitely an asset to the company…”

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Posted 3 years ago

“Their Tolworth store leave their spotlights on at night,neighbouring residents some elderly & some with autistic children cannot sleep.The clients exiting this store also drive the wrong way against one way traffic.”

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Posted 3 years ago

“Worst supplier ever dealt with”

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Posted 3 years ago

“Telephoned Braintree Office Tuesday21st and placed order on the understanding it was delivered 23rd AM . . Phoned at 3 pm and spoke to a lady said she would phone back and let me know where it was …no one phoned ..delivery arrived at 4 pm …just a simple phone call to advise of late delivery. Not sure I will be going back”

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Posted 3 years ago

“shocking service at manchester central manager out of his depth doesnt know how to talk to customers and has little knowledge of products . been a customer here a long time and now I will have to take my business elsewhere cannot deal with incompetence”

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Posted 3 years ago

“Staff in the yard and in reception are so helpful. They are very competent and knowledgable. A text to confirm Our delivery was on route, delivery driver very helpful and on time would reccomend Travis perkins.”

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Posted 3 years ago

“Beware when hiring tools from this company, hired rotavator from TP Brandon Suffolk branch. After collection it was agreed the machinery was cleaned and re fuelled by myself as in the terms of contact. £200 was taken for payment for 1 days hire and deposit. When I checked my credit card statement the remaining balance for refund after hire charge was not paid in full, when I contacted my local branch they then said after I proved their mistake that conveniently that they cannot make refunds once the transaction has been made ! Now have to wait for TP head office to issue me a cheque ! AVIOD as TP cannot refund your payment card for their mistake.”

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Posted 3 years ago

“When Travis Perkins have stock you can buy, their delivery service is excellent. My experience in branches has been good also. The biggest thing that lets them down is their website. Countless products are shown that are not deliverable or available for collection in your area. The fact that I live in the Midlands suggest this is the case for the rest of the UK. If something is not available it really should not show up in their search results, I have wasted countless hours on the very poor website.”

Helpful Report

Posted 3 years ago

“Manager on way home while customers still waiting Travis Perkins - West Wickham I placed and paid for a simple order on the web on Thursday Instant response - the branch will contact you to arrange delivery - They didn’t Monday morning I called the branch to arrange delivery - agreed for Wednesday Wednesday - no delivery - rang branch - sorry your order was put in the wrong tray Branch stated they will deliver tomorrow - they didn’t Thursday - call branch - sorry out of stock and had to get it from another branch Why was that not evident a week ago Asked to speak to manager - 15:57 hrs - “he finishes at 16:00 - he’s gone home…. I’m still waiting for the delivery - I’ve had bribery of free goods not to publish this Customer services were very polite and sympathetic - but no improvement on delivery - or response from a senior manager If you want a merchant that provides excellent service - don’t use Travis Perkins at West Wickham - the management are not interested as they are clock watching”

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Posted 3 years ago

“Pathetic, for breakfast had 2eggs and 2 pieces of French toast coffee and husband had eggs toast has browns and orange juice . Really 28.79 pathetic never again”

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Posted 3 years ago

“I deal with Travis at Margate Road Broadstairs Kent the manager gary runs a great team friendly and very helpful been in the building game for just over 40 years but can honestly say these guys are the best well done”

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Posted 3 years ago

“Excellent service. The tracking delivery system is a big bonus and allows for setting out the days work. Driver arrived as per tracking and was helpful and polite throughout the delivery.”

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Posted 3 years ago

“bought some paint from travis Perkins worcester but they won’t return it! It’s unopened and within my statutory rights but still no! Talked to the manager with no joy so be careful what you buy because you may not have any customer rights at travis Perkins!”

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Posted 3 years ago

“Incomplete order and Delivery driver refused to actually deliver the item to my property and left it in the middle of the road!!! Absolute joke”

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Posted 3 years ago

Travis Perkins Plc is rated 2.6 based on 128 reviews